User manual

Support Easysound Stand-alone User Manual
Page 82 Miranda Technologies Ltd
Obsolescence
Obsolete products will be supported for a minimum of 3 years from the date
of obsolescence. Miranda Technologies Ltd will continue to provide support
beyond this period, but will not replenish service stock and is therefore
unable to guarantee the availability of every component used.
Upgrades
Software upgrades are regularly available as part of a continuing commitment
to product improvement. Most software upgrades can be performed remotely
and customers are kept informed of software and hardware upgrades via
Release Notes that are e-mailed to the nominated contact.
Hardware upgrading is normally carried out at Miranda Technologies Ltd’s
factory and involves full re-testing and QA checks. Refurbishment can also
be performed where required but these are not covered by the standard
warranty.
Service Visits
On-site assistance from a Miranda Technologies Ltd Field Service Engineer
will be provided assuming adequate notice is given. Service visits are
normally chargeable and are not covered by the standard warranty.
Equipment Loans
A variety of loan agreements are possible and can be arranged with the
Engineering Support department through the helpdesk although it is not
always possible to fulfil loan requests at short notice.
Training
Customer training can be provided to match individual requirements.
Training can be carried out either at customer premises (preferred option) or
at Miranda Technologies Ltd’s facility in Oxfordshire where a dedicated
demonstration room is available.