User manual

Easysound Stand-alone User Manual Support
Miranda Technologies Ltd Page 81
Support
Product Support
Miranda Technologies Ltd's support desk exists to provide timely help and
advice to Miranda Technologies Ltd users and telephone support is available
for the entire life of the product. The support desk may be contacted using
any of the following methods.
Telephone: +(44) 1491 820222
(Monday to Friday, 0900-1730 (U.K. times))
Fax: +(44) 1491 820002 (at all times)
E-mail: [e-mail] (at all times)
Where the query relates to a specific Easykey, make a note of the unit's serial
number (on the rear panel) and the software version (displayed on the front
panel at boot-up).
Warranty and Non-Warranty Repairs
Miranda Technologies Ltd provides all products that are sold new with a two-
year, return-to-base warranty. Products that are purchased as “ex-demo” may
have a limited warranty and reference should be made the original
acknowledgement of order or the Product Certificate for warranty details.
A repair service for warranty and non-warranty products provides a typical
turnaround time of ten working days. The procedure for returning a unit to
Miranda Technologies Ltd is given later in this section.