User`s manual

28
English
SERVICE POLICY
1. Use the Troubleshooting Guide in the UPS User's Manual to eliminate
obvious causes.
2. Verify there are no circuit breakers tripped and that the Battery Pack's power
cord (not on all models) is plugged into the AC outlet. A tripped circuit breaker
is the most common problem.
3. If you are not getting the expected runtime, charge the Battery Pack(s) for 8
hours then retest.
4. Call your dealer for assistance. If you cannot reach your dealer, or if they
cannot resolve the problem. Call or fax MINUTEMAN Technical Support at
the following numbers: Voice phone [phone], Fax line [phone]
or visit our web site at www.minutemanups.com, the "Discussion Board".
Please have the following information available BEFORE calling the
Technical Support Department.
A. Your Name and address.
B. Where and when the Battery Pack was purchased.
C. All of the model information on the rear panel of your Battery Pack.
D. Any information on the failure.
E. A description of the protected equipment, including model numbers if
possible.
F. A technician will ask you for this information and, if possible, help solve
your problem over the phone. In the event that the unit requires factory
service, the technician will issue you a Return Material Authorization
Number (RMA #).
G. If the Battery Pack(s) is under warranty, the repairs will be done at no
charge. If not, there will be a charge for repair.
5. Pack the Battery Pack(s) in its original packaging. If the original packaging
is no longer available, ask the Technical Support technician about obtaining
a new set. It is important to pack the Battery Pack(s) properly in order to
avoid damage in transit. Never use Styrofoam beads for a packing material.
Include a letter with your name, address, day time phone number, RMA
number, a copy of your original sales receipt, and a brief description of the
problem.
6. Mark the RMA # on the outside of all packages. The factory cannot accept
any package without the RMA # marked on the outside.
7. Return the Battery Pack(s) by insured, prepaid carrier to:
MINUTEMAN
Para Systems Inc.
1455 LeMay Drive
Carrollton, Tx. 75007