Specifications

Unistar Sx Series UPS

Form No. 003-2077

OBTOBT

OBT

AINING SERAINING SER

AINING SER

VICEVICE

VICE

IF THE UPS REQUIRES SERVICE

1. Use the TROUBLESHOOTING section to eliminate obvious causes.

2. Verify there are no circuit breakers tripped. A tripped circuit breaker is the most common

problem.

3. Call your dealer for assistance. If you cannot reach your dealer, or if they cannot resolve the

problem call or fax Customer Service at the following numbers; Voice phone 937-253-1191

ext. 141, FAX line 937-253-1723. Please have the following information available BEFORE

calling the Customer Service Department.

A. Your Name and address.

B. Where and when the unit was purchased.

C. Model number: example: SB30001

D. Model Serial number: example: E3026 (5 characters)

E. Length in Service: example 25 months

F. Diagnostic code at time of problem: example: E32

G. Time of day during failure: example: 4:15 am

H. Weather conditions during failure: example: clear skies, no power problems.

I. A description of the protected equipment, including model numbers if possible.

J. A technician will ask you for the above information and if possible, help solve your problem

over the phone. In the event that the unit requires factory service, the technician will issue

you a Return Material Authorization Number (RMA #).

L. If the UPS is under warranty, the repairs will be done at no charge. If not, there will be a

charge for repair.

4. Pack the UPS in its original packaging. If the original packaging is no longer available, ask

the Technical Support Technician to send a new set. It is important to properly pack the UPS

to avoid damage in transit. Never use Styrofoam (popcorn) beads for a packing material.

A. Include a letter with your name, address, day time phone number, RMA number, a copy

of your original sales receipt and a brief description of the problem.

5. Mark the RMA # on the outside of all packages. The shipping department cannot accept

any package without the RMA # marked on the outside.

6. Return the UPS by insured, prepaid carrier to:

Staco Energy Products Co.

301 Gaddis Blvd.

Dayton, OH 45403

ATTN: Rma # _______