Installation manual

www.baldormotion.com
Troubleshooting 6-1MN1933
6.1 Introduction
This section explains common problems and their solutions.
If you want to know the meaning of the LED indicators, see section 6.2.
6.1.1 Problem diagnosis
If you have followed all the instructions in this manual in sequence, you should have few
problems installing the NextMove PCI-2. If you do have a problem, read this section first. In
Mint WorkBench, use the Error Log tool to view recent errors and then check the help file. If
you cannot solve the problem or the problem persists, the SupportMe feature can be used.
6.1.2 SupportMe feature
The SupportMe feature (on the Help menu) can be used to e-mail information to the Baldor
representative from whom you purchased the equipment. If required, you can choose to add
your program files as attachments. Mint WorkBench will automatically start up your e-mail
program and begin a new message, with comprehensive system information and selected
attachments already in place. You can add any additional message of your own and then send
the e-mail. If you prefer to contact Baldor technical support by telephone or fax, contact
details are provided at the front of this manual. Please have the following information ready:
H The serial number of your NextMove PCI-2 (if known).
H Use the Help, SupportMe menu item in Mint WorkBench to view details about your
system.
H The type of drive amplifier and motor that you are using.
H Give a clear description of what you are trying to do, for example performing fine-tuning.
H Give a clear description of the symptoms that you can observe, for example error
messages displayed in Mint WorkBench, or the current value of any of the Mint error
keywords AXISERROR, AXISSTATUS , INITERROR, and MISCERROR.
H The type of motion generated in the motor shaft.
H Give a list of any parameters that you have setup, for example the gain settings you have
entered.
6 Troubleshooting
6