Troubleshooting guide

eCopy Machines
eCopy ShareScan version 4.3.5.254
B/W MFP MODELS FIRMWARE TWAIN DRIVER VERSION
bizhub 200/250/350 ver. 31_UL Send to eCopy Function Only
bizhub 360/420/500 ver. 31_UL 2.0.11d
bizhub 361/421/501 ver. 21 3.1.2.28 NoGUI
bizhub 223/283/363/423
ver. C2 3.1.2.28 NoGUI
bizhub 502/602 ver. 3.1.2.28 NoGUI
bizhub 552/652 ver. F3 3.1.2.28 NoGUI
bizhub 600/750 ver. 30_UJ 2.0.11d
bizhub 601/751 ver. 20 3.1.2.28 NoGUI
bizhub PRO 920 ver. 40 2.1.0.0
bizhub PRO 950 ver. 22 3.1.2.28 NoGUI
bizhub PRO 1050e ver. 30 2.1.0.0
bizhub PRO 1051/1200 ver. 30 3.1.2.28 NoGUI
Color MFP MODELS FIRMWARE TWAIN DRIVER VERSION
bizhub C203/C253/C353
ver. R6 3.1.2.28 NoGUI
bizhub C220/C280/C360
ver. B8 3.1.2.28 NoGUI
bizhub C250/C252/C300
ver. K0 3.1.2.28 NoGUI
bizhub C351/C352/C450
ver. K0 3.1.2.28 NoGUI
bizhub C451/C550/C650
ver. R6 3.1.2.28 NoGUI
bizhub C350 Phase 1 n/a
bizhub C452/C552/C652
ver. B8 3.1.2.28 NoGUI
bizhub C552DS/C652DS
ver. B8 3.1.2.28 NoGUI
bizhub PRESS C6000+IC-601 ver. 21 3.1.2.28 NoGUI
bizhub PRESS C7000+IC-601 ver. 21 3.1.2.28 NoGUI
Note: Do not install any earlier firmware versions than those listed above.
All Newer Copier Firmware are Supported.
* Make sure that you use the mentioned specific twain drivers
Rev. June 8, 2011
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