Troubleshooting guide

MODEL IC#
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ERSION Reference COMMENTS Updated by
Please See
Page 05
IC-304 Software ver 2.1 System Software version 2.1
CREO
SERVER Patch
Sample_Set_Reverse_Ord
er
When selecting the Reverse print order option in the job parameters window
(Finishing>Reverse Print Order), and print a job to the Stacker Main Tray
finisher along with a sample page, the job doesn't print in reverse order.
Patch Slim_Text_Image_Shift
The print controller might not process some files correctly when you select the
Slim Text/Graphics option
(Job Parameters>Quality>Image/Graphics Quality>IC-304 Image/Graphics
quality).
Continued Patch
Spool_Error_Patch_Revision
_B
Sometimes, when you print a job from a Windows-based computer or a Mac computer,
the following message may appear on the IC-304 print controller: "Spoolsv.exe has
generated errors and will be closed by Windows."
Patch IC-304_Print_Patch
When printing large files, a job gets stuck in the print queue but the status displayed on
the Printer Status pane is Printing, and a Ready status is displayed on the printer.
CREO
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