Troubleshooting guide

MODEL IC#
V
ERSION Reference COMMENTS Updated by
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Page 05
IC-304 Software ver 2.1 System Software version 2.1
CREO Patch
DEX Localization Patch
When CREO Printer Driver Extension (DEX) is running on a client PC, on any
other language than English, the original page setup W and H fields are cut.
SERVER Patch
Spot Overprint VP Patch
In certain cases, files that include overprinted spot colors are not prcessed
correctly.
Patch Spot Handling 2 Patch
In some cases, files that include spot colors are not processed correctly.
Continued Patch Import PDF Patch
When you try to import a large PDF file, the file isn't imported to the Controller
Patch Spool_Error_Patch_v21
When you print a job from a Windows-based computer or a Mac computer, a
Spoolsrv.exe
Patch German_Translation_v21
Some wordswere not translated correctly in German.
Patch
IC-304v2.1-Creo_Print
Driver_for_Mac 10.6
Solves limitations when printing from Macintosh 10.6 into the Controller.
Patch Minus_Creep_Out_V21
In the job parameters window, when you create an imposed saddle-stitch job,
you can not enter a negative value in the Creep Out option.
(Imposition>Creep)
Patch Process_Failure_Patch
When sending a lot of files to the Creo Colorserver Hot Folder for processing
and printing, few files might fail on the Process queue. When resubmitting
these failed files from the Storage queue, the files are processed successfully.
Patch Face_up_Duplex_v21
In the job parameters window, when you set the imposition print method to
Duplex HTH or Duplex HTT (Imposition>Templates), and then select the
Face up option (Finishing>Print Order), the job might not print as expected.
Patch
Uninstall_Creo_Driver
on_Mac_Patch
A new uninstaller has been created for Print Driver Software on the Mac. This
uninstaller enables you to automatically uninstall the Print Driver software on a
Mac computer
Patch RIP Performance Patch
Processing of some files that contain many result in RIP failure, or processing
may take a long time.
Patch 300gsm_FD501_V21
It was not possible to print heavy weight paper size (257-300gsm) to the Multi
Fold (FD-501) Main Tray Finisher.
Patch PS_Extension_Patch
Postscript files that don't have a
.ps extension fail when you import them to
the IC-304 print controller
Patch VPS_Image_Position
Image Position option (Job Parameters>Finishing>Image Position) was not
working on some VPS files
Patch Scan_to_Email_Patch
Scans are not always sent to email although Send to Email is configured.
Patch VI_Print_Range_Patch
For VPS and PPML files, you can't select the Odd pages and Even pages
options in the job parameters window
(Print>Copies and Pages> Print Range).
Patch PDF_Library_9.2_Update
When processing certain Postscript files, the memory used when RIPing the
file can reach almost 2GB, and the files fail in Process.
CREO
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