User`s guide

Problems During Data Transmission and the Print Cycle
5-4
Troubleshooting
Chapter 5
Troubleshooting the Print Cycle (2/2)
Symptom Cause Action
A paper misfeed. Possible causes
include:
• Paper does not meet
specifications
required.
• Transparencies have
not been fanned
thoroughly before
loading.
• Paper is not loaded
properly in the tray.
• The optional third
cassette unit is not
installed properly.
• The fusing unit
requires replace-
ment.
Once you have identi-
fied the cause of the
problem, use the cor-
responding reference
pages listed below and
follow the instructions
provided.
• For the types of
paper that can be
used, see “Paper”
+p. 2-19
• Reload the transpar-
encies/paper.
+p. 2-31
• To clear a paper
misfeed, see “Clear-
ing a Paper Mis-
feed” +p. 5-21
• Reinstall the third
cassette unit.
+“Set-up Guide”
• Change the fusing
unit. +p. 4-23
Double feed. Multiple sheets are
output together.
Fan the paper stack
thoroughly and reload
it.
The error message
shown below appears
on the screen of your
computer and your
document will not
print.
“Error at SuperMeta-
File record type 0x20,
offset 0x168e”
Power to the printer
has been turned off.
Turn on the printer
and send the print job
again.
The interface cable
(parallel) connection
is not secure.
Secure the interface
cable connection and
send the print job
again.