User Guide

Solving Problems86
The printer is
not receiving
data from the
computer.
(The Data
indicator
doesn’t blink
after a file is
sent.)
The printer is not on
line.
Put the printer on line and verify that the
message window displays IDLE.
The emulation has
been changed from
ESP to an
emulation that
doesn’t match the
file you are
sending.
Print a status page. For information about
the ESP mode, refer to the
CrownBooks
.
The port setting is
incorrect.
For Ethernet or parallel connections, set
the port to Enabled.
When the parallel
cable is set to
Interactive (the
default), and the
parallel cable is
unplugged then
plugged back in,
communication was
lost.
Set the parallel cable to Non-
Interactive mode in the Administration/
Communications/Parallel/Mode menu.
Too many
status pages
print.
Your printer is set to
print the multiple-
page Advanced
Status Page instead
of the one-page
Standard Status
Page.
Select the type of status page through the
Administration/Special Pages/
Status Page Type menu on the control
panel.
After the
TONER LOW
message
appears and
you have
replaced the
toner
cartridge, the
CrownView
statistics
page still
displays 0%.
The statistics need
to be reset.
After replacing
toner, you must
print several pages
before the printer
recognizes the
“new” toner
cartridge.
After replacing the toner, reset the
statistics on the control panel (Operator
Control/Consumables/Item Replaced/X)
menu.
Print several pages.
Symptom Cause Solution