User Guide

Placing a Service
Call
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Placing a Service Call
If you have a problem you cannot resolve, contact your QMS vendor.
Your QMS vendor is best equipped to immediately handle any prob-
lem you may encounter.
If you have technical questions your vendor is unable to answer, con-
tact the QMS Customer Response Center (see appendix A, “QMS
Customer Support.” If you’ve determined your printer needs to be
examined by a QMS service technician, contact QMS National Ser-
vice for work inside the US, or one of the QMS international offices for
work outside of the US. (National and international contacts are listed
in appendix A, “QMS Customer Support.”) Before calling, be sure you
have the answers to these questions handy to help our technicians
serve you more quickly:
1 What is your printer model and serial number?
2 What kind of host computer do you have?
3 What operating system do you have and what version?
4 What interface are you using? If serial, what protocol?
5 What application are you using?
6 What is the emulation of the file you're trying to print? In
what emulation mode is the port?
7 What is the firmware revision number for your printer? (It is
listed on both the status and start-up pages.)
8 If you can print, have a status page available.
Your service representative needs to know these things prior to help-
ing you.
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