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The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in this manual may also be trademarks or registered trademarks of their respective owners. Registered trademarks are registered in the United States Patent and Trademark Office; some trademarks may also be registered in other countries. QMS, and the QMS logo are registered trademarks of QMS, Inc. TrueType/Apple Computer, Inc. Windows/Microsoft Corporation. Xerox/Xerox Corporation.
About the Documentation ................................................. 1-2 About This Manual ............................................................. 1-3 Typographic Conventions ................................................. 1-5 Introduction ........................................................................ 2-2 Configuring the Windows 95/98 Printer Driver ...............
Configuring Windows 95/98 Options through the Application ................................................................... 2-8 Configuring Paper Options 2-8 Configuring Quality Options 2-14 Configuring Image Settings Options 2-17 Configuring the Windows NT 4.0 Printer Driver ............ 2-21 Methods of Configuration 2-21 A Note About Default Settings 2-28 Configuring Windows NT 4.0 Options through the Application .................................................................
Load the Cassette 3-4 Using Letterhead and Memo Media 3-5 Using Media Other than Plain Paper ................................ 3-6 Using Envelopes 3-6 Using Glossy Stock 3-9 Using Labels 3-10 Using Thick Stock 3-11 Using Transfer Media 3-12 Using Transparencies 3-12 Media Sizes and Imageable Areas .................................. 3-14 Working Within the Imageable Area 3-15 Page Margins 3-18 Image Alignment 3-18 Media Size versus Cassette Size 3-18 Storing Media .............................................
Introduction ........................................................................ 4-2 Message Window ............................................................... 4-2 Control Panel Indicators ................................................... 4-3 Control Panel Keys ............................................................ 4-4 Online and Cancel Keys 4-4 Menu, Select, Previous, and Next Keys 4-5 Printer Configuration .........................................................
Single In-Line Memory Modules ....................................... 5-7 Antistatic Protection 5-8 How the Computer and Printer Use Memory 5-8 Installation Procedure 5-9 Updating System Software ............................................. 5-11 Updating the Printer Drivers ........................................... 5-12 Windows 95/98 Printer Driver 5-12 Windows NT 4.0 Printer Driver 5-14 Introduction ........................................................................
! " # Introduction ........................................................................ 7-2 Preventing Media Jams .................................................... 7-2 Understanding the Media Path ......................................... 7-3 DeskLaser 7-3 Duplex Model 7-4 Understanding Media Jam Status Messages .................. 7-5 Removing Media Jams ......................................................
Jam Message Stays On 8-19 Printing Message Stays On 8-20 Media/Paper Mismatch Message Stays On 8-20 Output Problems .............................................................. 8-20 Pages are Scaled 8-21 Only Partial Pages Print 8-21 Blank Pages “Print” 8-21 Not All Pages Print 8-22 Files Fail to Print 8-23 Fonts Don't Print Correctly 8-24 Frequent Media Jams 8-24 OPC Belt Cartridge Problems ......................................... 8-25 Duplexer Problems ..................................................
' ( Introduction ........................................................................ 9-2 What's Involved? 9-2 Remove Cables and Cassette(s) ...................................... 9-3 Remove the Toner Cartridges .......................................... 9-3 Remove the OPC Belt Cartridge ...................................... 9-3 Prepare the Fuser Unit ..................................................... 9-5 Change the Waste Toner Pack .......................................
Electrical B-5 Environmental B-6 Physical B-7 Print Media ........................................................................ B-7 PC Cable Pinouts ............................................................. B-9 Centronics/IEEE 1284 Parallel B-9 Ethernet B-11 Regulatory ...................................................................... B-12 Warranty Considerations ...............................................
International Notices ........................................................ D-4 Power Cord D-4 Colophon ...........................................................................
% 1 1 1 “About the Documentation” on page 1-2 “About This Manual” on page 1-3 “Typographic Conventions” on page 1-5
You received the following documentation with your QMS magicolor 2 DeskLaser: QMS magicolor 2 DeskLaser Installation Guide (In hard copy and on the QMS magicolor 2 DeskLaser Print System Documentation and Software CD-ROM.) QMS magicolor 2 DeskLaser Setup Guide This handout assists in getting the printer up and running. It is to be used as a quick setup reference only and should be used in conjunction with the full Setup Guide and User’s Guide.
This manual guides you through the day-to-day operation of your printer and provides troubleshooting information. It is organized as follows: Introduction Working with the Printer Explains how to configure the printer drivers, share the printer, and use both the Status Drivers Monitor and the QMS Network Print Monitor.
QMS Customer Support Provides product sales and support telephone numbers and describes how to communicate with QMS through the Internet. Technical Specifications Provides print engine, controller, environmental, print media, consumable, and cabling specifications. TCP/IP Concepts Defines TCP/IP terminology and then discusses subnetting and Internet routing. Notices Lists manual and legal notices.
"# $ # % & The following typographic conventions are used in this manual: Mixed-Case Courier Text you type, and messages and information displayed on the screen Mixed-Case Italic Courier Variable text you type; replace the italicized word(s) with information specific to your printer or computer UPPERCASE COURIER Information displayed in the printer message window lowercase italic Variable information in text UPPERCASE File and utility names ↵ Press the Enter
% 1 1 1 “Configuring the Windows 95/98 Printer Driver” on page 2-2 “Configuring Windows 95/98 Options through the Application” on page 2-8 “Configuring the Windows NT 4.0 Printer Driver” on page 2-21 “Configuring Windows NT 4.
This chapter explains how to configure the QMS magicolor 2 DeskLaser printer drivers, share the printer, and use both the DeskLaser Printer Status Monitor and the QMS Network Print Monitor. ! " This section explains how to configure the QMS magicolor 2 DeskLaser Windows 95/ 98 printer driver. Online help is also available while you’re configuring the printer driver. Just choose any Help button.
% ( $ $ ) * +',+- . & 2 From the File menu choose Properties. The following tabs appear in the QMS magicolor 2 DeskLaser Properties window through the Start menu: General, Details, Sharing (optional), Paper, Quality, and Image Settings. General—Allows you to name the printer, use a separator page, and print a test page. See your Windows documentation. ) $ * .
% ( $ $ ) * +',+- . & ! Details—Allows you to set interface connection details. See your Windows documentation.
% ( $ $ ) * +',+- . & Sharing (optional)—Allows you to set up the printer so others on the network can use it. See “Sharing the Printer” on page 2-42. Note: The optional Sharing tab does not appear when you choose Properties from the application. » Paper—Allows you to provide information about the document type and location of the media you want to print on. See “Configuring Paper Options” on page 2-8. ) $ * .
% ( $ $ ) * +',+- . & Quality—Allows you to provide information about halftoning and resolution of the printing. See “Configuring Quality Options” on page 2-14. Image Settings—Allows you to provide settings for color format, image brightness and contrast, color balance, and color matching. See “Configuring Image Settings Options” on page 2-17. 3 Make your selections, and then choose OK to save your changes and return to the Printers window. 4 Close the Printers window.
% ( $ $ ) * +',+- . & Image Settings—Allows you to provide settings for color format, image brightness and contrast, color balance, and color matching. See “Configuring Image Settings Options” on page 2-17. Windows 95/98 users can customize the image on the Image Settings tab: Double-click on the image. Browse to find the bitmap image file you want to use. Double-click the bitmap image filename. The new image now appears on the Image Settings tab.
The Paper tab allows you to provide information about the type and location of the media you want to print on. In addition, its Document Type settings are essential for customization of the Quality and Image Settings tabs. The Document Type is Automatic Mode only if Auto is selected.
% ( $ $ ) * +',+- 1# $ ## Purpose Sets the media size. Choices Size A4 B5 (ISO) B5 (JIS) Envelope #10 Envelope DL Executive Folio Foolscap Legal Letter SP Folio Quarto Default Letter 8.5 x 11.0 in (215.9 x 279.4 mm) Hot Key ALT+P Inches 8.27 x 11.7 6.9 x 9.8 7.2 x 10.1 4.125 x 9.5 4.3 x 8.7 7.25 x 10.5 8.5 x 13.0 8.0 x 13.0 8.5 x 14.0 8.5 x 11.0 8.5 x 12.4 8.0 x 10.0 Millimeters 210.0 x 297.0 176.0 x 250.0 182.0 x 257.0 105.0 x 241.3 110.0 x 220.0 184.
% ( $ $ ) * +',+- 1# $ ## DeskLaser Duplex Model Purpose Sets the input source (cassette/tray) from which print media is pulled into the printer Choices Upper Tray—The cassette in the standard (upper) position.
% ( $ $ ) * +',+- 1# $ ## ! Purpose Allows you to identify the type of document you are printing.
Purpose Collates multiple copies of documents when enabled. Choices Enabled (selected)—All pages of the document are printed before the next copy is printed. Disabled—All copies of each page are printed before the next page is printed.
% ( $ $ ) * +',+- 1# $ ## % &! ' ( Purpose Allows you to specify whether and how your print job will be duplexed. Duplexing is printing on both sides of each page. Choices None Flip on Long Edge—Prints flipped horizontally on the long edge as in a loose-leaf notebook. Flip on Short Edge—Prints flipped vertically on the short edge as on a clipboard. Default None Hot Keys ALT+X selects the Duplex options list.
The Quality tab allows you to provide information about the quality of halftoning and resolution. Document Type settings on the Paper tab are essential for customization of the Quality tab. » %&' Note: Settings chosen on the Quality and Image Settings tabs override settings automatically selected by a Document Type on the Paper tab.
% ( $ $ ) * +',+- 1# $ ## , . Purpose Selects the style of halftoning to use. Choices Line art pattern—Provides a halftone designed specifically for printing business graphics. Fine pattern—Provides a higher line frequency halftone than Coarse pattern for more detail in graphics and images but fewer shades of color. Coarse pattern—Provides a general-purpose halftone with line frequency suitable for printing most text, graphics, and images at 600 dpi.
% ( $ $ ) * +',+- 1# $ ## % The Cancel button allows you to cancel your changes and exit from the Properties window. , % The Help button gives you access to online help. $- % The OK button allows you to save your changes and exit from the Properties window. " ! . % The Restore Defaults button on the Quality tab allows you to restore the options on this tab to their default settings.
The Image Settings tab allows you to provide settings for color format, image brightness and contrast, color balance, and color matching. Document Type settings on the Paper tab are essential for customization of the Image Settings tab. » Note: Settings chosen on the Image Settings and Quality tabs override settings automatically selected by a Document Type on the Paper tab.
% ( $ $ ) * +',+- 1# $ ## / Purpose Selects color or monochrome printing. Choices Mono—Monochrome (black only) CMYK—Full color (cyan, magenta, yellow, and black) Default CMYK Hot Key ALT+F Notes You must select a Document Type other than Auto on the Paper tab to activate these settings. This Mono setting is designed only for text. If your document also contains graphics, choose the Mono Document Type on the Paper tab for grayscale printing.
% ( $ $ ) * +',+- 1# $ ## % Purpose Allows you to customize the Saturation Red Strength Green Strength, and Blue Strength of an image. Choices -50% (least) to +50% (most) Default The center setting (0%) on each slider bar. Hot Key ALT+C—This hot key takes you to the Saturation choice in Color Balance. From there, use ALT+C again to tab down to choose the other sections such as Red Strength.
% ( $ $ ) * +',+- 1# $ ## Default Default defined by the Document Type selected on the Paper tab: Disabled—Disables Color Matching Use Driver’s matching, or Use Windows’ matching Hot Key ALT+L—Takes you to the color matches Notes The Color Balance button toggles between Color Match and Color Balance options. All choices are grayed out if Mono is the Document Type or if Mono is selected in the Color Format section of the Image Settings tab.
% ( $ $ ) * 3 !42 . & # $%& " This section explains how to configure the QMS magicolor 2 DeskLaser Windows NT 4.0 printer driver. Context-sensitive Windows online help is also available while you’re configuring the printer driver. Just choose any Help button. » Note: If you’re using Windows 95/98, refer to “Configuring the Windows 95/98 Printer Driver” on page 2-2 for complete information.
% ( $ $ ) * 3 !42 . & 4 From the File menu choose Properties. Five tabs appear in the QMS magicolor 2 DeskLaser Properties window through the Start menu: General, Ports, Scheduling, Sharing, and Security. General—Allows you to name the printer, specify a location, specify a driver to be used, install a new or updated printer driver, use a separator page between documents, specify a specialized print processor/data type, and print a test page.
% ( $ $ ) * 3 !42 . & Ports—Lists the available ports (under Ports), the associated port monitor (under Description), and a comma-delimited list of printers that use the port (under Printer). Allows you to add, delete, or configure ports. It also allows the printer to get setting and status information from other printing devices, and enables printer pooling (printing to two or more identical printing devices through one logical printer). See your Windows documentation.
% ( $ $ ) * 3 !42 . & ! Scheduling—Allows you to configure the printer for availability and set the spooling information. The slider bar specifies the default document priority (higher-priority documents are put before lower-priority documents). See your Windows documentation.
% ( $ $ ) * 3 !42 . & Sharing—Allows you to share the printer and install alternate drivers. See your Windows documentation. ) $ * .
% ( $ $ ) * 3 !42 . & 5 Security—Allows you to modify the permissions to limit access on the printer, view or set auditing information, or view or take ownership of the selected item(s). See your Windows documentation. Make your option selections, and then choose OK. Your changes are saved and you are returned to the Printers window.
% ( $ $ ) * 3 !42 . & ! . ! » Note: Changes you make here apply to all documents. However, any changes you make through your application (Document Properties settings) override the Default Document Properties settings. 1 2 Open the printer driver. a From the Windows NT Start menu choose Settings. b From the Settings menu choose Printers. c In the Printers window, select the QMS magicolor 2 DeskLaser printer icon.
% ( $ $ ) * 3 !42 . & 3 Choose the Properties button. Three tabs appear in the QMS magicolor 2 DeskLaser Document Properties window: 4 Paper—Allows you to provide information about the type and location of the media you want to print on. See “Configuring Paper Options” on page 2-29. Quality—Allows you to provide information about halftoning and resolution of the printing. See “Configuring Quality Options” on page 2-35.
The Paper tab allows you to provide information about the type and location of the media you want to print on. In addition, its Document Type settings are essential for customization of the Quality and Image Settings tabs. The Document Type is Automatic Mode only if Auto is selected.
% ( $ $ ) * 3 !42 1# $ ## Purpose Sets the media size. Choices Size A4 B5 (ISO) B5 (JIS) Envelope #10 Envelope DL Executive Folio Foolscap Legal Letter SP Folio Quarto Default Letter 8.5 x 11.0 in (215.9 x 279.4 mm) Hot Key ALT+P Inches 8.27 x 11.7 6.9 x 9.8 7.2 x 10.1 4.125 x 9.5 4.3 x 8.7 7.25 x 10.5 8.5 x 13.0 8.0 x 13.0 8.5 x 14.0 8.5 x 11.0 8.5 x 12.4 8.0 x 10.0 Millimeters 210.0 x 297.0 176.0 x 250.0 182.0 x 257.0 105.0 x 241.3 110.0 x 220.0 184.
% ( $ $ ) * 3 !42 1# $ ## DeskLaser Duplex Model Purpose Sets the input source (cassette/tray) from which print media is pulled into the printer Choices Upper Tray—The cassette in the standard (upper) position.
% ( $ $ ) * 3 !42 1# $ ## ! Purpose Allows you to identify the type of document you are printing.
% ( $ $ ) * 3 !42 1# $ ## Purpose Collates multiple copies of documents when enabled. Choices Enabled (selected)—All pages of the document are printed before the next copy is printed. Disabled—All copies of each page are printed before the next page is printed. Default Disabled Hot Key ALT+E " # $ Purpose Prints pages in reverse order when enabled. Choices Enabled (selected)—All pages of the document are printed before the next copy is printed.
% ( $ $ ) * 3 !42 1# $ ## % &! ' ( Purpose Allows you to specify whether and how your print job will be duplexed. Duplexing is printing on both sides of each page. Choices None Flip on Long Edge—Prints flipped horizontally on the long edge as in a loose-leaf notebook. Flip on Short Edge—Prints flipped vertically on the short edge as in a clipboard. Default None Hot Keys ALT+X selects the Duplex Options list.
The Quality tab allows you to provide information about the quality of halftoning and resolution. Document Type settings on the Paper tab are essential for customization of the Quality tab. » Note: Settings chosen on the Quality and Image Settings tabs override settings automatically selected by a Document Type on the Paper tab.
% ( $ $ ) * 3 !42 1# $ ## , . Purpose Selects the style of halftoning to use. Choices Line art pattern—Provides a halftone designed specifically for printing business graphics. Fine pattern—Provides a higher line frequency halftone than Coarse pattern for more detail in graphics and images but fewer shades of color. Coarse pattern—Provides a general-purpose halftone with line frequency suitable for printing most text, graphics, and images at 600 dpi.
% ( $ $ ) * 3 !42 1# $ ## % The Cancel button allows you to cancel your changes and exit from the Properties window. , % The Help button gives you access to online help. $- % The OK button allows you to save your changes and exit from the Properties window. " ! . % The Restore Defaults button on the Quality tab allows you to restore the options on this tab to their default settings. ) $ * .
The Image Settings tab allows you to provide settings for color format, image brightness and contrast, color balance, and color matching. Document Type settings on the Paper tab are essential for customization of the Image Settings tab. » &'( Note: Settings chosen on the Image Settings and Quality tabs override settings automatically selected by a Document Type on the Paper tab.
% ( $ $ ) * 3 !42 1# $ ## / Purpose Selects color or monochrome printing. Choices Mono—Monochrome (black only) CMYK—Full color (cyan, magenta, yellow, and black) Default CMYK Hot Key ALT+F Notes You must select a Document Type other than Auto on the Paper tab to activate these settings. This Mono setting is designed only for text. If your document also contains graphics, choose the Mono Document Type on the Paper tab for grayscale printing.
% ( $ $ ) * 3 !42 1# $ ## Default The center setting (0%) on each slider bar. Hot Key ALT+C—This hot key takes you to the Saturation choice in Color Balance. From there, use ALT+C again to tab down to choose the other sections such as Red Strength. Notes The Color Match button toggles between Color Match and Color Balance options.
% ( $ $ ) * 3 !42 1# $ ## Notes The Color Balance button toggles between Color Match and Color Balance options. All choices are grayed out if Mono is the Document Type or if Mono is selected in the Color Format section of the Image Settings tab. The last three choices are grayed out if Auto is the Document Type or if Disabled is chosen for Color Match. See “Document Type” on page 2-32.
$ . ' " The QMS magicolor 2 DeskLaser allows printing via two communication protocols: Ethernet Users who intend to print over a network using TCP/IP need to install the QMS Network Print Monitor. See “Install a Network Print Monitor” on page 35 in the QMS magicolor 2 DeskLaser Setup Guide. Parallel See “Sharing Over a Parallel Connection” on page 2-42.
4 In the Network window, choose the Access Control tab. 5 Select your access control: share-level or user-level. Share-level access control enables you to supply a password for each shared resource. User-level access control enables you to specify users and groups who have access to each shared resource.
$ 1& . % d On the Configuration tab, choose the Add button. e In the Select Network Component Type window, select Service, and then choose the Add button. f In the Select Network Service window, select Microsoft, and then select the File and Print sharing entry that matches your network. g Choose the OK button, and follow the instructions. h Restart your computer for the changes to take effect. 5 On the Sharing tab, select the Shared As: radio button.
$ 1& . % If your Windows NT 4.0 printer driver was not configured for sharing when originally installed, use the following instructions to add sharing: 1 From the Windows NT Start menu choose Settings. Then choose Printers. 2 In the Printers window, select the QMS magicolor 2 DeskLaser icon. 3 From the File menu, choose Properties. 4 From the Properties dialog box, choose the Sharing tab. 5 After the Sharing tab displays, select Shared As.
$ 1& . % * + 1 2 3453 Use the following instructions to print to a printer that someone else has already set up as a shared printer: 1 From the Windows 95/98 Start menu, choose Settings. 2 From the Settings menu, choose Printers. 3 In the Printers window, select the printer driver you are using. 4 From the File menu, choose Properties. 5 From the Properties dialog box, choose Add Port. From the Add Port window, make sure Network is selected.
$ 1& . % 6 On the Printer Ports window, select Local Port from the list of available ports. 7 Choose OK. 8 On the Port Name window, type the path to the shared printer using the convention \\host-name\shared-printer-name where host-name is the name of the computer where the driver is shared from and the shared-printer-name is the name the driver is shared as. 9 Choose OK to accept the new port name. 10 Choose Close on the printer ports window to close the window.
$ 1& . % ) 61 2 3453 When you shut down the computer or restart, the printer will no longer be shared. You may also cancel all sharing without having to restart. 1 From the Windows 95/98 Start menu, choose Settings. 2 From the Settings menu, choose Printers. 3 In the Printers window, select the QMS magicolor 2 DeskLaser icon. 4 From the File menu, choose Sharing. 5 On the Sharing tab, choose the Not Shared radio button. 6 Choose the OK button.
$ 1& . % ) 61 2 + When you shut down the computer or restart, the printer will no longer be shared. You may also cancel all sharing without having to restart. 1 From the Windows NT 4.0 Start menu, choose Settings. 2 From the Settings menu, choose Printers. 3 In the Printers window, select the QMS magicolor 2 DeskLaser icon. 4 From the File menu, choose Sharing. 5 On the Sharing tab, choose the Not Shared radio button. 6 Choose the OK button.
$ . ) " ' The QMS magicolor 2 DeskLaser printer Status Monitor displays a graphic with continuous detailed reporting of the status of your print job. This Status Monitor is also referred to as the Despooler. » Note: The first time you use the QMS magicolor 2 DeskLaser printer, the printer Status Monitor appears by default.
The printer Status Monitor window is shown below. 1 Choose the Cancel button to cancel printing.
$ . 2 Choose the Pause button to pause printing. Note: The button icon changes shape and functions as a Restart button. » 3 To restart a paused job, use the Restart button. Note: Requeue is available only for Windows 3.1. » 4 Choose the About... button to display information about the Status Monitor Despooler. ! * 1 2 3453 ' 1 From the Windows Start menu, choose Settings. 2 From the Settings menu, choose Printers.
$ . 3 In the Printers window, right-click on the QMS magicolor 2 DeskLaser printer icon. 4 Remove the check mark from the Show Monitor during print box. ! & '() 7 The Status Monitor observes a printer which has bidirectional communication with a computer. 1 From the Windows Start menu, choose Settings. 2 From the Settings menu, choose Printers. 3 In the Printers window, right-click on the QMS magicolor 2 DeskLaser printer icon.
$ . If you choose the Pause Job button, it becomes Resume Job. 6 Choose the Status Monitor’s Options tab to select options: a '! Select Start Minimized to display the minimized Status Monitor button in the status area.
$ . b Select AutoClose at End Job to close the Status Monitor at the end of a print job. c Select Auto Run Status Monitor to run the Status Monitor automatically. d Choose the Version Details button to display version information for the Despooler. If you prefer, you can use the QMS Network Print Monitor described in “Using the QMS Network Print Monitor” on page 2-56. You can run one or both monitors.
$ 3 * . ) * ' # + " The QMS Network Print Monitors (QMSMON) for Windows 95/98 and Windows NT are designed specifically for QMS printers using TCP/IP protocol to transport print jobs and Print Manager to access printer status information. The Print Monitor’s Print Spooler (both workstation and server versions) controls the printing environment for both local and remote print jobs submitted through shared resources via TCP/IP.
$ 3 * . Status Component This component obtains information from the printer, such as print job “go/nogo” and error or warning conditions. Status information displays in Print Manager through the print queue status dialog box. Status information comes from either the Windows Print Spooler, the QMS Network Print Monitor, or the printer, depending on where the job is in the printing process. See chapter 8, “Troubleshooting,” for more information on status messages.
$ 3 * . 3 Double-click the printer icon. Whenever a print job is sent to that port, its status is reported in a status window: The following table explains the status window field names: Field Name Status Document Name Explanation The current state of the print job in process. A print job either proceeds in a normal error-free state or it is in an error state.
% 1 1 1 “Loading the Media Cassette” on page 3-2 “Using Media Other than Plain Paper” on page 3-6 “Media Sizes and Imageable Areas” on page 3-14 “Storing Media” on page 3-18 “Using Toner Cartridges” on page 3-19 “Replacing a Toner Cartridge” on page 3-21 “Printing on Both Sides (Duplex Printing)” on page 3-23 “Cancelling a Print Job” on page 3-25
This chapter describes how to refill the media cassette, print on different types of media, prevent media jams, and cancel a print job, as well as how to replace a toner cartridge. Two types of media cassettes are available for the magicolor 2 DeskLaser: the standard letter/A4 cassette and the optional universal cassette. Both cassettes work in either the upper or lower input feeder location.
$ % Duplexing Supported up to 28 lb bond (105 g/m²). See “Printing on Both Sides (Duplex Printing)” on page 3-23. Notes We do not recommend using perforated or prepunched paper. You should test any stock thicker than 24 lb (90 g/m²) to ensure that its performance is acceptable. 1 Take a stack of about 250 sheets (½ ream). Note: Don’t unwrap the paper above the printer as this might cause paper particles to fall into the printer.
$ % / 1 Remove the media cassette from the printer. 2 Adjust the media guides to fit the size media you’re loading. Squeeze the retainers at the ends of the left width guide and/or the length guide, move the guide to the appropriate media size (sizes are listed on the cassette), and release the retainers. 3 ! Push the media pressure plate down to lock it in position.
$ % 4 5 Load the media. A fill limit mark is provided on the inside left side of the cassette. The media cassette holds 250 sheets of 20 lb bond (75g/m2) paper. (Paper is packed in reams of 500 sheets.) Do not overfill the cassette. The printing side of the paper should face up. An arrow on the paper package label indicates the face-up side of the paper. Slide the media cassette back into the printer.
$ 1 . . # » 1 In the printer driver (Paper tab, Paper Type option), select Standard. 2 Remove the media cassette from the printer (and remove any media in the cassette). 3 Load the new media. Note: Load the media printing-side up (1-sided printing) or printing-side down (2-sided printing) with the top of the media (the letterhead or memo information) toward the back of the cassette.
$ 1 . .
$ 1 . . # 3 Flex the envelope stack (including the edges) to remove any stiffness. 4 Correct any dog-eared corners, and then tap the envelopes on a flat surface to align them. 5 Remove the media cassette from the printer (and remove any media in the cassette). 6 Adjust the media guides to the length and width of the envelopes.
$ 1 . . # 9 Open the flap of each envelope immediately (before it cools) after the envelope is delivered to the output tray. Note: Because the envelopes pass through heated rollers, the gummed area on the flaps may seal. Using envelopes with emulsion-based glue avoids this problem. » - 0 .1 Formatting Format the information to be printed on the glossy (book) stock within your application. Try printing your data on a plain sheet of paper first to check placement.
$ 1 . . # Formatting Format label data within your application. Try printing your data on a plain sheet of paper first to check placement.
$ 1 . . # 3 Load the new media. Note: If your label stock has a top-of-page, place the top-of-page toward the rear of the printer. » 4 Slide the media cassette back into the printer. The number of sheets of up to 43 lb bond (163 g/m²), 60 lb cover (162 g/m²), and 90 lb index (163 g/m²) thick stock a media cassette can hold should be tested by the user to ensure that its performance is acceptable.
$ 1 . . # - & Formatting Format the information to be printed on the transfer media within your application. Try printing your data on a plain sheet of paper first to check placement.
$ 1 . . # Type Use any transparencies (also known as OHP film) that meet normal photocopier standards and that can withstand the fusing temperature (392° F/ 200° C). We recommend – Xerox 3R3117 – 3M CG3700 – 3M CG3710 Use only transparency sizes letter and A4. Weight 24–41.75 lb (90–157 g/m2) Print Mode Transparency Notes Do not fan transparencies before printing.
Your printer supports full-color printing on several media sizes. Each media size has a certain imageable area, the maximum area on which the printer can print clearly and without distortion. This area is subject to both hardware limits (the physical media size and the margins required by the printer) and software constraints (the amount of memory available for the full-page frame buffer).
» Note: The nonguaranteed print areas are areas on which you can print, but image quality in these areas is less than perfect.
! " ! " ! "
# % $ ! " # » # % ! " # Note: Media feed direction determined by your application.
$ Margins are set through your application. Some applications allow you to set custom page sizes and margins while others have only standard page sizes and margins from which to choose. If you choose a standard format, you may lose part of your image (due to imageable area constraints). If you can custom-size your page, use those sizes given for the imageable area for optimum results.
Characters and images are created in your laser printer through a process that applies toner (made of carbon particles) to the page in the printer’s fusing unit. When an image is formed, a positive electrical charge is applied to transfer the image to the page. The toner cartridge contains the toner and the photosensitive drum (which functions like photographic film) needed to operate the laser printer.
Sometimes, you can increase the life of the toner cartridge by taking it out of the printer and redistributing the toner—hold the cartridge with both hands and then gently rock it from side-to-side (as you do for a new cartridge) five or six times horizontally. Caution: Do not hold the toner cartridge vertically. If the x toner Empty message remains in the message window, you must replace the toner cartridge.
6 # $ % $ Keep toner cartridges away from salty air environments and corrosive gases such as aerosols. Keep toner cartridges away from disk drives and floppy disks. The magnets in the cartridge can damage stored data. . Your printer uses four toner cartridges: black, yellow, magenta, and cyan. 1 Open the printer’s front cover. 2 Remove and discard the empty toner cartridge. Caution: Put the old toner cartridge in a trash receptacle.
6 # $ % $ 5 Remove the protective cover. Caution: Each toner cartridge has a colored label that corresponds to a colored label to the right of the cartridge slots. Always install the toner cartridge in the slot with a label of the same color. If a toner cartridge doesn’t slide in easily, don’t force it. 6 Install the toner cartridge. Align the toner cartridge with the cartridge guides, and gently push the cartridge into the printer until you begin to feel resistance.
. $ 7 8 # 9 . $: 7 Close the printer’s front cover. 8 Check the status message in the message window. If it reads x toner Empty, use the Service/Clear care menu to remove it.
% . $ " Caution: Although the QMS magicolor 2 DeskLaser was designed for occasional printing on a wide range of media types, it is not intended to print exclusively on a single media type except plain paper. Continuous printing on media other than plain paper (such as envelopes, glossy stock, labels, thick stock, transfer media, or transparencies) may adversely affect print quality or reduce engine life.
% $ . ; " 3 . To cancel all pages currently received by the printer, press the Cancel key on the printer control panel. . To cancel all pages of the print job not yet received by the printer, cancel the job at your computer. Caution: When printing over the Ethernet interface, do not cancel a print job in the QMS Print Monitor for Windows 95/98 while the job is paused.
% 1 1 1 “Message Window” on page 4-2 “Control Panel Indicators” on page 4-3 “Control Panel Keys” on page 4-4 “Printer Configuration” on page 4-5
The control panel, located on the front of the printer, allows you to direct the printer’s operation. In addition, it displays the current status of the printer, including any condition that needs your attention.
% . 8 Messages and configuration options can be displayed in six languages. See “Setting the Message Window Language” on page 4-9 for more information. Four indicators display printer status information. Indicator Off On Blinking The printer is not ready to print. The printer has finished The printer is warming warming up and is ready up, or the printer is in to print. Energy Saver mode.
% . < " 2 3 . 3 These keys access frequently used printer functions. (Media and Copy keys have no function on DeskLaser and DeskLaser duplex models.) Key Function The Online key switches the printer between on-line and off-line status. When off line, the printer continues printing until it has finished all jobs received, but it doesn’t accept any new data.
. % ( $ 4 . 4 4 5 3 The Menu, Select, Previous, and Next keys are used in printer configuration. Before using any of these keys, press the Online key to take the printer off line. Key Function The Menu key provides access to the printer’s configuration menu. First press the Online key to take the printer off line, and then press the Menu key to enter the configuration menu.
. % ( $ & * 2 9 / $ Idle 1 hr 2 hr Off 15 min 30 min 45 min Energy saver * English German French Italian Spanish Dutch Language * Internet address * Subnet mask 000.000.000.000 000.000.000.000 * 000.000.000.
. % ( $ .. To access the configuration menu, make sure the printer is idle (Idle displays in the message window), then press the Online key to take the printer off line (the Online indicator is not lighted), and finally press the Menu key. For example, the following table shows how to use control panel keys to access the printer configuration menu. Press the control panel keys in the order shown.
. % ( $ Menu Access the Energy saver menu. Energy saver Select Access the Energy saver menu options. 1 hr Next (3 times) Advance through the Energy saver menu options 2 hr to 15 min. Off 15 min Select Select and save 15 min. Selected* Energy saver * Selected displays for 1.5 seconds before the message window again reads Energy saver. * The QMS magicolor 2 DeskLaser is Energy Star compliant.
. % ( $ ! / Status and error messages as well as configuration menus and options can be displayed in the message window in one of six languages. Menu Language Choices Dutch, English, French, German, Italian, Spanish Default English The Internet Address menu allows you to set the printer’s network (Internet) address. The address is in the format xxx.xxx.xxx.xxx. Menu Internet address Choices Each xxx.xxx.xxx.
. % ( $ 1 The Subnet Mask menu allows you to set the printer’s subnet mask. The address is in the format xxx.xxx.xxx.xxx. Menu Subnet mask Choices Each xxx.xxx.xxx.xxx triplet can have a value of 001–254. Default 000.000.000.000 Notes If subnets are not used with your network, the subnet mask should remain 000.000.000.000. (Check with your network administrator.) This allows the interface to provide automatic sensing of gateways.
. % ( $ , The Router menu allows you to set the Internet address of a router. The address is in the format xxx.xxx.xxx.xxx. Menu Router Choices Each xxx.xxx.xxx.xxx triplet can have a value of 001–254. Default 000.000.000.000 Notes If gateways are not used with your network, the router address should remain 000.000.000.000. (Check with your network administrator.) Once you save your changes to this menu, the printer automatically reboots.
. % ( $ * 7 87 ! 9 The Ethernet HW Address menu allows you to override the printer’s factory-default Ethernet hardware address. Menu Ethernet HW address Choices 000000–EFFFFF Default The printer’s serial number in the form HW:080086 xxxxxx Notes Once you save your changes to this menu, the printer automatically reboots. Caution: During normal printer operation, you should never have to use this option.
% 1 1 1 “Additional Media Cassettes” on page 5-3 “Lower Input Feeder” on page 5-3 “Single In-Line Memory Modules” on page 5-7 “Updating System Software” on page 5-11 “Updating the Printer Drivers” on page 5-12
The following options are available for your printer. Contact your local vendor for purchase information. Media Cassettes 250-sheet letter/A4 standard media cassette 250-sheet universal cassette (for all supported media sizes) Lower Feeder Includes a 250-sheet standard media cassette. » Memory Note: The lower input feeder is optional on the DeskLaser model without the duplexer.
% ) The standard printer configuration provides a 250-sheet letter/A4 standard cassette. Additional media cassettes provide two main benefits: Additional supported media sizes (universal cassette) Expanded flexibility to switch media size, color and type without having to unload and load media. Keep replacement cassettes close by, and you can easily change media by slipping one cassette out and another in.
* # = - .1 / ! ; 1 Remove the feeder from the shipping carton, and place it on a flat surface. 2 Remove any tape and packing material from the feeder. Save the packing material in case you ever have to move or ship the feeder to a new location. / ! ; WARNING! Your printer weighs approximately 66 lbs (30 kg) without consumables. Your printer plus duplexer weighs approximately 66 lbs (30 kg) without consumables.
* # = 3 Set the printer on top of the input feeder. Be sure to align the printer and input feeder as precisely as possible. This makes the following steps easier. 4 Install the two metal brackets underneath the sides of the printer. Holding the bracket at a slight angle, slide it up into the hole underneath the printer before setting it to vertical. .
* # = 5 Make sure that the hole in each metal bracket is lined up with the corresponding hole on the input feeder. 6 Use the thumbscrews to attach the two brackets to the lower input feeder. 7 Remove the lower input feeder cover plate. You will switch this cover plate with the one from the printer after the cables have been connected. 8 Locate the cable at the left rear of the optional feeder, and connect it to the printer. 9 Reinsert the two cover plates.
$ " 10 Snap the plastic side covers onto the appropriate sides of the input feeder. The input feeder is now installed. » Note: If you move the printer with the lower input feeder attached, lift the unit by the four bottom corners of the feeder, not by the feeder's cassette slot and not by the printer itself. 11 Plug in the printer and turn it on. » Note: In compliance with UL guidelines, “The appliance inlet is considered to be the main disconnect device.
$ " . . Caution: It's very important to protect the printer controller board and any associated daughterboard or module from electrostatic damage while performing any task involving the controller board.
$ " Typically, most files print with the 8 MB of memory that comes standard on your QMS magicolor 2 DeskLaser and 32 MB on the DeskLaser duplex model. However, some files may exceed this amount. If the printer doesn’t have enough memory, a Printing need more memory message displays in the printer’s message window. . Caution: It's very important to protect the printer controller board and SIMM from electrostatic damage.
$ " 2 Remove the printer’s controller board. Loosen two screws, one on each end of the I/O connector panel, and, using the tab on the lower side of the connector panel, pull the controller board from the printer. Note: This illustration shows the printer without the duplexer. » 3 Position the controller board on a flat surface so the controller board lies flat and the I/O connector panel is facing you.
# $ " ( * 6 Insert the new SIMM into the SIMM connector. a Hold the SIMM at a 45° angle to the controller board, with the notch on the right side and the bottom edge in the connector. Note: You can insert a SIMM in any SIMM connector as long as DRAM and the SIMM connector before the one you’re installing are occupied. » b Tilt the SIMM up to a 90° angle until you feel it snap into place. When seated, the SIMM stands upright, firmly in place.
# $ . & 3 4 Access the Run... command: Windows 95/98 From the Start menu choose Run... Windows NT 4.0 From the Start menu choose Run... With the printer on line and Idle, in the Run dialog box type x:\copy /b wps.sum lptl↵ where x is the letter of the disk drive in which you inserted the system software disk or CD-ROM. The downloading process takes less than a minute. During the downloading process, the Disk light blinks, and the messages New kernel...
# $ . & 5 From the File menu choose Delete. Select Yes when you’re asked if you’re sure you want to delete the printer. Select Yes if you’re asked if you would like to delete extra files. 6 In the Printers window double-click the Add Printer icon. The Add Printer Wizard opens. 7 Follow the instructions in the Add Printer Wizard. 8 When you’re prompted, select Local Printer to identify how the printer is attached to your PC, and then choose Next.
# $ . & ! & '() » Note: If you want to update the Windows 95/98 printer driver, refer to “Windows 95/98 Printer Driver” on page 5-12. 1 Insert the QMS magicolor 2 DeskLaser printer drivers disk or CD-ROM in the appropriate disk drive on your PC. 2 In the Windows NT Start menu choose Settings. 3 In the Settings menu choose Printers. 4 If it’s already installed, select the QMS magicolor 2 DeskLaser printer driver in the Printers window.
# $ . & 14 In the displayed list of printers, select QMS magicolor 2 DeskLaser, and then choose Next. 15 If you’re replacing an existing Windows NT 4.0 printer driver perform this step; otherwise, go to step 16. a When prompted, choose Replace Existing Driver, and then choose Next. b When prompted for a printer name, either accept the displayed name or type a new one, and then choose Next. 16 If you’re adding a new Windows NT 4.
# $ . & 18 When asked if you would like to print a test page, choose either Yes or No, and then choose Finish. The Windows NT 4.0 printer driver installs, and then the Windows desktop appears. 19 Remove the disk or CD-ROM from the PC, and store it in a safe place.
% 1 1 1 “Handling the Printer” on page 6-2 “Maintenance Schedule” on page 6-4 “Cleaning the Printer” on page 6-9 “Cleaning the Duplexer” on page 6-24 “Replacing the Fuser Oil Bottle and Cleaning Roller” on page 6-31 “Replacing the OPC Belt Cartridge” on page 6-35 “Replacing the Ozone Filter” on page 6-39 “Replacing the Waste Toner Pack” on page 6-40
This chapter describes how to handle and clean the QMS magicolor 2 DeskLaser. Blurred or splotchy prints and paper jams can result from dusty printer parts. Regular cleaning takes only a few minutes and helps ensure print quality. Printer parts that require cleaning are the transfer unit, the paper discharger, and the outside surface of the printer. 8 Handle the printer with care to preserve its life. Abuse may cause damage.
> $ . If you have a duplex model, always make sure you have opened the duplexer’s rear cover before opening the top of the printer. Forced opening of the top cover first may damage the unit. Lift the printer from the bottom only, using the grips. Make sure two people are available to lift the printer when moving it. WARNING! Remember that the media feeders on the bottom of the printer stack are not attached to the printer.
+ The stated life expectancy of each consumable is based on printing under specific operating conditions, such as media type, number of color planes, page size, and page coverage (usually 5% coverage of letter/A4-size media). The actual life expectancy will vary depending on these and other printing variables, including continuous or intermittent printing, ambient temperature, and humidity. » Note: A plane is a single pass of the OPC belt (one toner color).
This item needs cleaning... After... By... OPC belt cartridge Every 20,000 pages, or 12 months, User whichever comes earlier. See “Cleaning the OPC Belt Cartridge” on page 6-16. Paper discharger Every 20,000 pages, or 12 months, User whichever comes earlier. See “Cleaning the Transfer Unit” on page 6-9. Paper exit rollers (also known as paper guides) Every 20,000 pages, or 12 months, User whichever comes earlier. See “Cleaning the Paper Exit Rollers” on page 6-14.
. . / / This item needs preventive maintenance... After... By... Printer—20,000-page preventive maintenance 20,000 pages. User Printer—60,000-page preventive maintenance 60,000 pages. QMS National Service or a QMS-authorized service provider Printer—120,000-page preventive maintenance Replace 120K kit displays in the message window (after 120,000 pages).
, . . # $ This item needs replacing... After... For More Information... Belt cartridge (with charger unit) 50,000 planes or 12 months, whichever comes earlier. See “Replacing the OPC Belt Cartridge” on page 6-35. Cleaning roller Check fuser cleaning See “Replacing the Fuser Oil rol[l]er or Replace Bottle and Cleaning Roller” on cleaning Roller displays page 6-31. in the message window (after 12,000 pages at 5% coverage of each color).
Toner 10,000 pages—black; after 6,000 pages—yellow, magenta, cyan @ 5% coverage of each color. Waste toner pack Check waste Toner See “Replacing the Waste displays in the message Toner Pack” on page 6-40. window (after 12,000 pages— or 24,000 planes—at 5% coverage of each color). See “Replacing a Toner Cartridge” on page 3-21. This item needs replacing... After... By...
% $ . To prevent any potential problems associated with paper dust accumulating inside the printer, you should clean both the inside and the outside of the printer on a regular basis. WARNING! Turn off the printer, unplug the power cord, and disconnect all interface cables before cleaning. ACHTUNG! Ziehen Sie den Netzstecker aus der Steckdose bevor Sie den Drucker reinigen.
% $ . 1 Turn off and unplug the printer. 2 If you have a duplex model, open the duplexer’s rear cover. If not, skip to step 4. 3 / 2 Reach into the duplexer’s rear cover to access the printer’s rear cover.
% 4 $ . Open the printer’s rear cover. Note: The illustrations for steps 4 through 8 show the printer without the duplexer. However, the instructions are the same for both models. » 5 Using a dry cotton cloth, clean any paper dust and toner buildup from the registration rollers. You can manually rotate the rollers while cleaning them by turning the white gear on the left end of the roller shaft.
% $ . 6 Clean the transfer roller. a Remove the transfer roller unit by lifting the lock lever at the right end of the transfer roller unit until the unit is freed, and then lifting the unit out. b Because you cannot see when the unit is released, it’s best to lift the unit and the lock lever at the same time. Using a dry cotton cloth, clean any paper dust and toner buildup from the transfer roller. Note: Manually rotate the roller while cleaning it.
% e $ . Reinstall the paper discharger in the transfer unit, and then push it down and to the left to lock it in place. 8 Clean any paper dust and toner buildup found on the transfer unit itself. 9 Close the printer’s rear cover. 10 If you have a duplex model, close the duplexer’s rear cover. 11 Plug in the printer, and turn it on. » Note: In compliance with UL guidelines, “The appliance inlet is considered to be the main disconnect device.
% $ . *5 , » Note: A dry cotton cloth is required for this procedure. 1 Turn off and unplug the printer. 2 If you have a duplex model, open the duplexer’s rear cover. If not, skip to step 3. 3 Pull the latch to release the top cover, and then open the cover. Caution: If you have a duplex model, make sure you have opened the duplexer’s rear cover first. Forced opening of the top cover first may damage the unit.
% 4 $ . Using a dry cotton cloth, clean the paper exit rollers. While manually rotating each paper exit roller, clean each roller. » 5 Close the printer’s top cover. 6 If you have a duplex model, close the duplexer’s rear cover. 7 Plug in the printer, and turn it on. Note: In compliance with UL guidelines, “The appliance inlet is considered to be the main disconnect device.
% $ . 6 Caution: The OPC belt is extremely sensitive to bright light and direct sunlight. Always leave it in its protective bag until you are ready to install it. Any exposure to light should be limited to less than two minutes, or permanent damage could result. If you suspect the belt is damaged due to exposure to light, put the belt in a dark place to recover. Depending on the amount of exposure, recovery may take up to two hours.
% 3 $ . Open the printer’s front cover. Squeeze the latch near the upper-right corner of the cover. Caution: This is necessary, as it pulls the toner cartridges forward slightly to make room for the OPC belt cartridge. You could damage the OPC belt if you don’t do this. » Note: The illustrations for steps 3 through 16 show the printer without the duplexer. However, the instructions are the same for both models.
% $ . 6 Remove the OPC belt cartridge. Caution: Handle the cartridge carefully. The belt is very sensitive to hand oils and scratches, both of which reduce print quality. 7 Using a dry cotton cloth, clean any toner buildup from around the cleaning blade. 0 8 Caution: Don’t touch the edge of the cleaning blade or the OPC belt itself. ; 8 / - Clean any paper dust and toner buildup found on the OPC cartridge.
% 9 $ . Remove the corona wire cleaning brush from inside the front of the printer. 10 Turn the OPC belt cartridge so that the handle is facing away from you. 11 Use the brush to clean the corona wire inside the end of the OPC belt cartridge. Caution: The corona wire is very delicate. Do not press hard on the wire. 12 Return the corona wire cleaning brush to its holder.
% $ . 13 Holding the cartridge above the printer, align the guide pins on the cartridge with the guide slots in the lock levers. The white gear on the cartridge goes to the right, and the green surface of the cartridge faces you. 14 Gently guide the cartridge into the printer. Caution: The cartridge should slide easily into the printer. Don’t force it. 15 Rotate the two lock levers to secure the OPC belt cartridge in the printer. 16 Close the printer’s front and top covers.
% $ . / / It’s necessary to clean the laser lens only when you find vertical white or light-color streaking in all primary colors on your printouts. » Note: A dry cotton cloth and a clean piece of paper are required for this procedure. 1 Turn off and unplug the printer. 2 If you have a duplex model, open the duplexer’s rear cover. If not, skip to step 3.
% $ . 4 Remove the four toner cartridges. 5 Open the printer’s top cover. 6 Remove the OPC belt cartridge. Caution: The OPC belt is extremely sensitive to bright light and direct sunlight. Always leave it in its protective bag until you are ready to install it. Any exposure to light should be limited to less than two minutes, or permanent damage could result. If you suspect the belt is damaged due to exposure to light, put the belt in a dark place to recover.
% $ . 14 Reinstall the OPC belt cartridge. 15 Rotate the two lock levers to secure the OPC belt cartridge in the printer. 16 Reinstall the four toner cartridges. 17 Close the printer’s front and top covers. 18 If you have a duplex model, close the duplexer’s rear cover. 19 Plug in the printer, and turn it on. » Note: In compliance with UL guidelines, “The appliance inlet is considered to be the main disconnect device.
% $ . 5 If you have a duplex model, you should clean the inside of the duplexer on a regular basis. » Note: A dry cotton cloth is required for this procedure. 1 If you have a duplex model, follow steps 2 through 14. If not, skip to “Cleaning the Paper Exit Rollers” on page 6-14. 2 Turn off and unplug the printer. 3 Open the duplexer’s rear cover. Do not open the printer’s rear cover.
% 4 Clean the duplexer with a dry cotton cloth. 5 Tilt the paper path toward the inside of the printer. $ . Caution: Hold the paper path unit by its corners to avoid the unit catching your fingers between it and the cover.
% / / $ . 6 Clean the registration rollers with a dry cotton cloth. 7 Remove the duplexer’s lower rear assembly. 8 Clean the registration rollers with a dry cotton cloth.
% 9 $ . Reach underneath the printer and clean with a dry cotton cloth. 10 Reinsert the duplexer’s lower rear assembly. 11 Open the duplexer’s top cover.
% $ . » Note: Use two hands to open the duplexer’s top cover to avoid twisting its hinge. 12 Clean the registration rollers with a dry cotton cloth. While manually rotating each paper exit roller, clean each roller. 13 Close the duplexer’s top cover.
% » $ . Note: Even though this is the section about cleaning the duplexer, do not forget to clean the printer’s paper exit rollers, too. 14 Pull the latch to release the top cover, and then open the cover. » Note: The illustrations for steps 14 and 15 show the printer without the duplexer. However, the instructions are the same for both models. Caution: If you have a duplex model, make sure you have opened the duplexer’s rear cover first.
% $ . *5 & WARNING! Turn off the printer, unplug the power cord, and disconnect all interface cables before cleaning. Do not spill water or detergent into the printer; otherwise the printer will be damaged and an electric shock may occur. ACHTUNG! Ziehen Sie den Netzstecker aus der Steckdose bevor Sie den Drucker reinigen.
6 # $ = 1 7 % $ 6 ( 5 , ( Caution: The fuser unit is an integral part of the imaging process and is also expensive to replace. Fuser life will be shortened (or the fuser permanently damaged) if the oil bottle and cleaning roller are not changed when needed and installed properly. This type of damage is not covered under warranty or service contract. WARNING! The fuser unit can become extremely hot and cause severe burns.
6 # $ = 1 7 % $ 6 3 Note: The illustrations for step 3 through step 9 shows the printer without the duplexer. However, the instructions are the same for both models. » / Pull the latch to release the top cover, and then open the top cover. 4 Open the two cleaning roller lock levers. 5 Remove the old oil bottle. Caution: Hold a sheet of paper under the oil bottle while removing it, so oil doesn’t drip into the printer.
6 Remove the old cleaning roller. 7 Lower the new oil bottle into its slot. The tab on the side of the bottle must be on the right. 8 Install the cleaning roller in its slot. The tab on the top of the cleaning roller must be on the left.
6 # $ = 1 7 % $ 6 9 Close the two lock levers. 10 Close the printer’s top cover. 11 If you have a duplex model, close the duplexer’s rear cover. 12 Plug in the printer, and turn it on. » Note: In compliance with UL guidelines, “The appliance inlet is considered to be the main disconnect device.” 13 Use the Service/Clear Care menu to remove the Replace cleaning Roller message.
6 # $ 1.% 7 % $ ( , Caution: The OPC belt is extremely sensitive to bright light and direct sunlight. Always leave it in its protective bag until you are ready to install it. Any exposure to light should be limited to less than two minutes, or permanent damage could result. If you suspect the belt is damaged due to exposure to light, put the belt in a dark place to recover. Depending on the amount of exposure, recovery may take up to two hours.
6 # $ 1.% 7 % $ 3 Open the printer’s front cover. Squeeze the latch near the upper-right corner of the cover. Caution: This is necessary, as it pulls the toner cartridges forward slightly to make room for the OPC belt cartridge. You could damage the OPC belt if you don’t do this. » Note: The illustrations for steps 3 through 11 show the printer without the duplexer. However, the instructions are the same for both models.
6 # $ 1.% 7 % $ 6 Pull the cartridge straight up and out of the printer, and then discard it. 7 Remove the protective sheet from the new cartridge, and then pull out the two tension-release pins (one on each side of the cartridge). Caution: Don’t touch the green material on the cartridge. It scratches easily. » Note: The white powder lubricant on a new OPC belt is normal; it won’t affect quality.
6 # $ 1.% 7 % $ 10 Rotate the two lock levers to secure the OPC belt cartridge in the printer. 11 Close the printer’s front and top covers. 12 If you have a duplex model, close the duplexer’s rear cover. 13 Plug in the printer, and turn it on. » Note: In compliance with UL guidelines, “The appliance inlet is considered to be the main disconnect device.” 14 Use the Service/Clear Care menu to remove the Replace belt message.
The ozone filter reduces exhausted ozone gas. 1 Remove the ozone filter case on the left rear of the printer. On the Duplex Model, use the plastic ridge on the right of its case to pry the ozone filter case away from the printer. DeskLaser Duplex Model 2 Remove the ozone filter from the case. 3 Install a new ozone filter in the case. 4 Reinstall the ozone filter case. 5 Discard the old ozone filter.
6 # $ ) . ( % The waste toner pack collects the waste toner from the printing process so you can conveniently dispose of it. 1 Open the printer’s front cover. Note: This illustration shows the printer without the duplexer. However, the waste toner pack instructions are the same for both models. » 2 Remove the waste toner pack.
% 1 1 1 “Preventing Media Jams” on page 7-2 “Understanding the Media Path” on page 7-3 “Understanding Media Jam Status Messages” on page 7-5 “Removing Media Jams” on page 7-5
This chapter explains how to prevent media jam and then provides detailed information on how to find and remove media jams. " # There are several things you can do to reduce the occurrence of media jams. Use media that matches the printer specifications. Make sure the media is not folded, wrinkled, or excessively curled. Do not overfill the media cassette. The cassette has a fill-limit mark on the inside left side.
$ . 7 1/ Understanding the printer’s media path will help you locate media jams. The media cassette is located at the bottom front of the printer. The media is picked from the cassette, passed under the transfer drum, passed through the fuser, and delivered via the paper exit unit to the media exit tray, which is the top of the printer. Access to the media path, in case of a media jam is through the printer’s rear cover.
$ . 5 Understanding the printer’s media path will help you locate media jams. The media cassette is located at the bottom front of the printer.
$ ; $ 7 " # + When a jam occurs, the message window on the control panel displays one of several messages: Misfeed Jam, Inner Jam, Drum Jam, Outer Jam or Lower Duplex Jam or Upper Duplex Jam. Frequent jams in any area indicate that area should be checked, repaired, or cleaned. Repeated jams may also happen if you’re using the wrong weight print media. Misfeed jams occur in the standard cassette or lower input feeder.
6 & $ ; 1 Remove the media cassette(s). 2 Pull out the jammed media. 3 Ensure that the media is lying flat in the cassette(s) and that it doesn’t exceed the media limit mark. 4 Slide the cassette(s) back into the printer. 4 4 WARNING! The fuser unit is hot! Do not remove a jam in this area until the fuser unit cools.
6 & $ ; 5 If there still is a jam message, open the printer’s top cover. Caution: If you have a duplex model, make sure you have opened the duplexer’s rear cover first. See “Duplexer Jams” on page 7-9. Forced opening of the top cover first may damage the unit. Pull the top latch to release the top cover. 6 Remove the jammed media by pulling it toward you. 7 If it didn’t come out easily, open the fuser roller pressure release levers (one at each end of the fuser).
6 & $ ; 8 Remove the jammed media by pulling it from the bottom of the fuser (through the printer’s [and/or the duplexer’s] rear cover), not from the top of the fuser. This prevents any unfused toner from dirtying the fuser rollers. Caution: Be careful not to touch the transfer drum while removing jammed media. 9 Close the fuser roller pressure release levers (one at each end of the fuser). 10 Close the top cover of the printer. 11 Close the rear cover of the printer.
6 & $ ; 5 1 If you have a duplex model, open the duplexer’s top cover. If not, skip this section. Note: Use two hands to open the duplexer’s top cover to avoid twisting its hinge. » 2 Remove the jammed media by pulling it toward you. 3 Close the duplexer’s top cover. 4 If there still is a jam message, open the media cassette. 5 Remove the jammed media by pulling it toward you. 6 Close the media cassette.
6 & $ ; 7 If there still is a jam message, remove the duplexer’s lower rear assembly. 8 Remove the jammed media by pulling it toward you. 9 Reinsert the duplexer’s lower rear assembly. 10 If there still is a jam message, open the duplexer’s rear cover.
6 & $ ; 11 Tilt the paper path. Caution: Hold the paper path unit by its corners to avoid the unit catching your fingers between it and the cover. 12 Remove the jammed media in the paper path by pulling it toward you. If the media came out easily, close the duplexer’s rear cover. If the media did not come out easily, keep the duplexer’s rear cover open for now. 13 If there still is a jam message, open the printer’s top cover.
6 & $ ; 14 Remove the jammed media by pulling it toward you. 15 If it didn’t come out easily, open the fuser roller pressure release levers (one at each end of the fuser). » 0 Note: The illustrations for steps 15 and 16 show the printer without the duplexer. However, the instructions are the same for both models.
6 & $ ; 16 Remove the jammed media by pulling it from the bottom of the fuser (through the printer’s [and/or the duplexer’s] rear cover), not from the top of the fuser. Caution: Be careful not to touch the transfer drum while removing jammed media. Removing the media from the bottom prevents any unfused toner from dirtying the fuser rollers. 17 Close the fuser roller pressure release levers (one at each end of the fuser). 18 Close the printer’s top cover. 19 Close the printer’s rear cover.
% 1 1 1 “Status and Service Messages” on page 8-2 “Print Monitor Status Messages” on page 8-14 “Troubleshooting Quick Check” on page 8-16 “Performing a Board Test” on page 8-18 “Printing a Test Page” on page 8-17 “Control Panel Problems” on page 8-19 “OPC Belt Cartridge Problems” on page 8-25 “Output Problems” on page 8-20 “Duplexer Problems” on page 8-26 “Print Quality Problems” on page 8-28 “Placing a Service Call” on page 8-35
This chapter provides information to aid you in resolving printer problems: tables of common status messages, a problem checklist, and descriptions of common print quality problems with corresponding solutions. You’ll also find out what information you’ll need to have before placing a service call if one becomes necessary. + + Status and service messages are displayed in the control panel message window.
& $ This message... indicates... Do this... Check fuser Cleaning roller The cleaning roller is either misinstalled or missing, or it is empty and needs to be replaced. Correctly install or replace the cleaning roller. Check fuser oil & cleaning roler The fuser oil bottle and cleaning roller Correctly install or are either misinstalled or missing, or replace the fuser oil they need to be replaced. bottle and cleaning roller.
& $ This message... indicates... Do this... Ethernet error An Ethernet error has occurred: Record the error number, if one is given, and then contact your system administrator or the QMS Customer Response Center.
& $ This message... indicates... Do this... Inner jam Media has jammed. Locate and remove the jam. Check the locations described in chapter 7, “Media Jams.” IP err 0 Press cancel The Internet address is incorrectly set. Use the Internet Address menu to set it correctly. Key is not used The Media key has been accidentally No action needed. pressed. Lower Cassette Misinstalled The lower input feeder cassette is not Close the lower input closed. feeder cassette.
& $ This message... indicates... Do this... Need new kernel The kernel can’t be located by the system software. Download the kernel again. New kernel... The kernel is being downloaded during the system software downloading process. No action needed. Output Bin Full Media has filled up the output bin. Remove media from the output bin. Outer jam Media has jammed leaving the paper Locate and remove the exit unit. jam.
& $ This message... indicates... Printing Paper mismatch The media size in the media cassette Put the correct size is different from that chosen in the media in the cassette, printer driver. and then reprint the job. » Do this... Note: The job will print on the installed media size. However, if the installed media size is smaller than that chosen in the printer driver, parts of the image may be clipped.
& $ This message... indicates... Do this... Replace cleaning Roller The fuser cleaning roller needs to be replaced. Replace the fuser cleaning roller. Also, this message occurs when the user replaces the fuser oil bottle and cleaning roller, but only resets the fuser oil on the control panel. » Replace cyan Toner The cyan toner cartridge is low. Replace the cyan toner cartridge, or continue printing until Cyan toner Empty displays.
& $ This message... indicates... Do this... Replace magenta Toner The magenta toner cartridge is low. Replace the magenta toner cartridge, or continue printing until Magenta toner Empty displays. » Note: Reset magenta toner under Operator Control/ Consumables/Item Replaced/Magenta Toner. Replace oil and Pad The fuser oil is low. Replace the fuser oil bottle and cleaning roller. Replace yellow Toner The yellow toner cartridge is low.
& $ - 2 This message... indicates... Do this... Writing flash The system is being written to flash ROM during software downloading process. No action needed. Yellow toner Empty The yellow toner cartridge is empty. Replace the yellow toner cartridge. Yellow toner Misinstalled The yellow toner cartridge is either incorrectly installed or missing. Install the toner cartridge correctly.
& $ . This service message... Call for service C3 NVRAM error Call for service C4 engine ctrl. Call for service C7 timing clock Call for service D1 YW clutch Call for service D2 MG clutch Call for service D3 CY clutch Call for service D4 BK clutch Call for service D5 YK solenoid Call for service D6 MC solenoid means... An error has been detected with the item indicated in the service message.
& $ This service message... Call for service E6 clean solnd. means... See the information on page 8-11. Call for service E7 clean clutch Call for service E8 fuser clutch Call for service E9 belt marker Call for service EL erase LED Call for service F0 cooling fan Call for service F2 ozone fan Call for service F4 fuser fan Call for service F5 charge HV Call for service H0 fuser therml.
& $ This service message... Call for service LL laser power means... See the information on page 8-11.
. $ + One of the following messages displays via Print Manager in the printer status window when the Windows 95/98/NT Print Spooler is the originator of the status information: This message... indicates... Spooling The print job is being spooled from an application either on a local or remote workstation.
. $ One of the following messages displays via Print Manager in the printer status window when the QMS Network Print Monitor is the originator of the status information: This message... indicates... Printer not responding Do this... The QMS Network Print Monitor can’t If the print job is spooled by a local communicate with the printer. Either the printer workstation, then is off, or the connection is broken.
$ % » Note: When you’re printing remotely via the parallel interface, the range of error messages is much smaller than when you’re printing via the Ethernet interface. For example, when the printer status window displays Paper out x Tray, the printer may actually be turned off. Status messages displayed for Ethernet connections are much more accurate. This message... indicates...
. $ . $ 2 Is the power outlet working? Does the line voltage from the power outlet match the printer’s power requirements? See appendix B, “Technical Specifications.” Is the printer receiving data from the computer? Try printing a Microsoft test page: a From the Windows 95/98 or Windows NT Start menu choose Settings and then Printers. b Select the printer, and from the File menu choose Properties. c On the General tab choose the Print Test Page button.
. ( $ 7 4 Press the Select key again to display the message Selected and print the test page. - # , % You can test the printer components by using the Board Test menu. Caution: Make sure the control panel message window reads IDLE before performing this procedure. 1 Press the Online/Offline key to take the printer off line. 2 Press the Menu key until the Board Test menu displays. 3 Press the Select key to display the Perform test option.
% . . 5 Press the Cancel key to reboot the printer. The message window displays Booting as the printer restarts and then returns to Idle & # . 6 1 Wait until Windows has completed sending the print job. Even though the printer may have cancelled the job, until Windows has completed sending the job, the Data indicator continues to blink. If you’re printing via the parallel port, increase the timeouts.
1 # . If a Printing message stays on after a file is printed, you can continue to print files. However, to remove the message, try pressing the Online/Offline key to take the printer off line and then put it back on line again. If that doesn’t remove the message, turn the printer off and then on again to remove the message. $ . .
1 # . Ensure that you’re using the most current version of the application (such as Microsoft Office 97) since Microsoft has fixed a number of problems related to printing in these versions. . Ensure that the same size media is selected in both the application (page setup) and the printer driver. If the media size selected in the application is larger than that selected in the printer driver (and installed in the printer), the image is scaled on the printed page.
1 # . 5 Ensure that the orange protective cover has been removed from each toner cartridge. 6 If the toner cartridges are not empty and the protective cover has been removed, take the cartridges out, rock them gently from side to side five or six times, and then reinstall them. 7 If these solutions don’t work, load new toner cartridges in the printer. If the printer stops printing in the middle of your file, try the following: 1 Check your interface cable.
1 # . g Choose Enable bidirectional support for this printer. h Choose OK twice to return to the Printers dialog box, and then close the Printers dialog box. ; ; If files don’t print at all, try the following: 1 Check the printer cables to make sure they’re not loose or disconnected. Loose or disconnected cables will cause a break in communication.
1 # . 4 d In the QMS magicolor 2 DeskLaser Properties dialog box, choose the Details tab (Windows 95/98) or the Scheduling tab (Windows NT 4.0). e Choose the Spool Settings... button. f In the Spool Settings dialog box change the Spool Data Format to QMJOURNAL or select Print Directly to the Printer. g Choose Enable bidirectional support for this printer. h Choose OK twice to return to the Printers dialog box, and then close the Printers dialog box. Change the spooling time.
1.% 7 % $ . 3 Check that the correct paper type is used. See appendix B, “Technical Specifications,” for media specifications. 4 Check the printer for residual jammed media. 5 Remove any jammed media remaining inside the printer by checking the locations described in chapter 7, “Media Jams.” 6 Remove the media and load fresh media from an unopened package. , & # Caution: The OPC belt is extremely sensitive to bright light and direct sunlight.
# 9 . 2 Print a test page. If you still have the problem, try steps 3 through 5 below. 3 Reinstall the OPC belt cartridge. Print a test page after each step. 4 Replace the toner cartridges. 5 Replace the OPC belt cartridge. See “Print Quality Problems” on page 8-28 for a further discussion of print quality problems and possible solutions. If you still can’t identify the problem, contact your local vendor.
# 9 . 2 Ensure that you did not mix media types in your media cassette. 3 If you are using media that is heavier than 24 lbs (90 g/m²), ensure that you have selected the Thick Stock mode. Ensure that your media does not exceed 43 lbs (160 g/m²). 4 Ensure that your document has more than one page. 5 Go into the printer’s control panel and ensure that duplex is an available option.
. " . * 3 & # This section discusses several types of print quality problems and possible solutions. Try the solutions in the order listed. If none solves the problem, call your local vendor for service. See “Placing a Service Call” on page 8-35. 0 1 Check that you are using the approved media. Refer to chapter 3, “Printing,” for recommended media types.
. " . 6 4 , Check that the printer is on a hard, level surface. Reinstall the OPC belt cartridge. If necessary, replace the OPC belt cartridge. One or more toner cartridges may be defective. Check the toner cartridges, and install new ones, if necessary. If a wide horizontal white line appears, Ensure that the transfer unit was closed. Replace the transfer roller. .
. " . , The paper being used may have absorbed moisture (perhaps due to high humidity or having water spilled on the paper supply). Toner does not adhere well to paper where it has become wet. Replace the paper in the cassette with dry paper. Confirm the proper installation of the transfer roller. If necessary, replace the transfer roller.
. " . 5 4 If mixing of colors occurs in the printed image: Ensure that the printer’s front cover is closed. Remove the toner cartridges and gently rock them five or six times to redistribute the toner. Then, reinstall the cartridges. One or more toner cartridges may be defective. Check the toner cartridges, and install new ones, if necessary.
. " . & 1 Install new toner cartridges. & / Remove the toner cartridges and gently rock them horizontally five or six times to redistribute the toner. Then, reinstall the cartridges. One or more toner cartridges may be defective. Check the toner cartridges, and install new ones, if necessary. Check your media type—envelopes, glossy stock, labels, transfer media, and thick stock have to be set in the thick stock mode.
. " . & 4 , If the toner smudges are on only the front of the page: Remove the toner cartridges and gently rock them five or six times to redistribute the toner. Then, reinstall the cartridges. One or more toner cartridges may be defective. Check the toner cartridges, and install new ones, if necessary. If toner smudges are on the back of the page: Replace the cleaning roller. If that doesn’t work, replace the transfer roller.
. " . = . 1 1 The laser lens may be dirty. Clean the lens as described in chapter 6, “Maintenance.” The corona wire inside the OPC belt cartridge might be dirty. Clean the corona wire as described in chapter 6, “Maintenance.” One or more toner cartridges may be defective. Check the toner cartridges, and install new ones, if necessary. Clean the developer roller. Reinstall the OPC belt cartridge. If necessary, replace the OPC belt cartridge.
. $ & % + If you have a problem you can’t resolve, contact your local vendor. Your local vendor is best equipped to immediately handle any problem you may encounter. If you have technical questions your vendor is unable to answer, call or fax your questions to the QMS Customer Response Center. (See appendix A, “QMS Customer Support,” for contact information).
% 1 1 1 “Remove Cables and Cassette(s)” on page 9-3 “Remove the Toner Cartridges” on page 9-3 “Remove the OPC Belt Cartridge” on page 9-3 “Prepare the Fuser Unit” on page 9-5 “Change the Waste Toner Pack” on page 9-10 “Remove the Lower Input Feeder” on page 9-11 “Repack the Printer” on page 9-14
If you need to relocate or ship your printer after it’s been installed, you must follow the procedures in this chapter to prevent damage to the printer and to keep your warranty valid. Caution: QMS strongly recommends that the printer be repackaged by a trained QMS-Authorized Service Provider. QMS cannot be held responsible for damage to your printer during shipment that results from the improper packaging of your printer.
» Note: If you’re returning the printer for service, you don’t need to return the power cable, interface cables, or media cassette(s). 1 Turn off the printer. 2 Remove the power cable and all interface cables. Note: In compliance with UL guidelines, “The appliance inlet is considered to be the main disconnect device.” » 3 Remove the media cassette(s) from the printer. 1 Open the printer’s front cover.
6 & 1.% 7 % $ 1 If you have a duplex model, open the duplexer’s rear cover. If not, skip to step 2. » + ! 2 If it’s not already open, open the printer’s front cover. 3 Open the printer’s top cover. 4 Rotate up the lock levers at each end of the OPC belt cartridge slot, and lift the cartridge out of the printer. Note: The illustrations in this step show the printer without the duplexer. However, the instructions for the OPC belt cartridge are the same for both models.
. # = 5 Replace the protective sheet around the OPC belt cartridge and the tension release pin on each side. Insert the pin until you feel some resistance, move it forward (toward the silver corona unit), and then slide it in the rest of the way. The tension-release pins protect the belt and its cleaning blade by relieving tension during movement. 6 Repack the OPC belt cartridge in its original shipping bag.
. # = 1 If you have a duplex model, ensure that the duplexer’s rear cover is open. If not, skip to step 2. 2 Note: The illustrations in steps 2 through 8 show the printer without the duplexer. However, the instructions for the fusing unit are the same for both models. » 3 + / With the printer’s front and top covers open, at the top of the fuser rotate the two lock levers to release the oil bottle. Remove the oil bottle.
. # = 4 Place the oil bottle in an oil-proof container, such as a plastic bag, until you’re ready to reinstall it. 5 Use a fuser oil remover syringe to remove any excess oil from the fuser. Dispose of the oil following local safety laws and regulations. 6 Stuff several clean, wadded paper towels into the space normally occupied by the oil bottle to absorb any residual oil during shipment. Note: Don’t force the paper towels in, but make sure there are enough to fill the space.
8 Install the fuser roller shipping restraints. These restraints protect the fuser rollers from damage during a move by removing the pressure between the two rollers. They must be removed again before printing. a Open the pressure-release levers (one at each end of the fuser) to separate the two rollers in the fuser.
. # = b Insert the fuser roller shipping restraints between the fuser rollers (one at each end of the fuser). Caution: Be sure to insert the shipping restraints at the ends of the rollers, not in the middle. Inserting them in the middle will damage the rollers. c Close the pressure-release levers (one at each end of the fuser). When correctly positioned, the fuser roller shipping restraints fit snugly between the rollers. 9 Close the printer’s top cover.
% $ ) . % 1 With the printer’s front cover open, remove the waste toner pack from the printer. Note: This illustration shows the printer without the duplexer. However, the instructions are the same for both models. » : 2 4 Use the label on the side of the old waste toner pack to seal the opening, and then dispose of the pack in accordance with safety laws and regulations in your area. 0 3 Install a new waste toner pack.
6 & * # = ( # 4 5 » Note: If you have a duplex model, the lower input feeder should not be removed. Skip to “Repack the Printer” on page 9-14. If you don’t have a lower input feeder installed, skip to “Repack the Printer” on page 9-14. 1 Remove the plastic side covers from the sides of the input feeder. Note: The illustrations for steps 1 through 5 show the printer without the duplexer.
6 & * # = 4 Unscrew the thumbscrews that attach the two brackets (one on each side of the printer) to the lower input feeder. 9 6 7 5 Remove the two metal brackets from underneath the sides of the printer. Angle the bracket out, and then, slide it out of the hole underneath the printer. 6 + Unplug the printer.
6 & * # = 7 With the help of another person, pick up the printer by its four corners, lift it from the lower input feeder, and place the printer on a table. WARNING! Your printer weighs approximately 66 lbs (30 kg) without consumables. Your duplex model printer weighs approximately 93 lbs (42 kg) without consumables. Be sure to have help when lifting and moving it. ACHTUNG! Das Gewicht dieses Druckers beträgt ohne Verbrauchsmaterial ca. 30 kg.
6 # . ( 1 Ensure that the fuser and fuser cleaner roller are in the printer. 2 With another person’s help, put the printer into the plastic bag, and place the printer into the base tray of the shipping carton. 3 If you have a duplex model, pack it for shipment as shown in the illustration. If not, skip to step 4.
6 # 4 . Pack the DeskLaser for shipment as shown in the illustration. DeskLaser 6 # $ .
6 # . 5 If you’re also shipping the power cord and any manuals with the printer, place them in the package. Note: Don’t ship these items if you’re returning the printer for service. » 6 Attach the shipping carton to its base tray with the four joints provided. 7 Ensure that the top of the carton is securely taped. 8 Put the shipping straps around the carton.
! 1 % % % “Sources of Support” on page A-2 “QMS World-wide Offices” on page A-4
Several sources of help and information are available, depending on the type of help you need. Your local vendor (the one from whom you bought the printer) may be best equipped to help you. Your vendor has specially trained service technicians available to answer questions, and the equipment to analyze your printer problems. Often, “printing” problems have more to do with the application being used than with the printer.
You can contact the QMS Customer Response Center (CRC) in four different ways: Telephone—You can call the CRC toll-free at (877) 778-2687 (US) Monday– Friday, 7:00 am–6:00 pm, Central Time.
General Contact Telephone 1 (334) 633-4300 Fax 1 (334) 633-4866 Email info@qms.com Internet http://www.qms.com Information on QMS products, supplies, and accessories, and on the authorized QMS remarketer or service provider nearest you 1 (800) 523-2696 Customer Response Center (CRC) Technical Assistance Telephone 1 (877) 778-2687 (toll-free) Email support@qms.com Fax 1 (334) 633-3716 Internet http://www.qms.
) * 1(( ' General Contact Telephone Fax Internet (+81)-3 3779-9600 (+81)-3 3779-9650 http://www.qmsj.co.jp ( ( % ' Anitech Sydney Business & Tech. Centre 52/2 Railway Parade 2141 Lidcombe NSW Australia Telephone (+61) 2–9901 3235 Fax (+61) 2–9901 3273 Internet http://www.qmsaus.com.
) * 1(( % & Arenavägen 41, 6th floor 121 77 Johanneshov Sweden, Finland, Norway, Sweden and Denmark Telephone Fax % ' (+46) 8–600 01 30 (+46) 8–600 01 33 Saskay House % $* United Kingdom and Ireland Unit 24 Sunninghill Business Park Peltier Road, Sunninghill, Johannesburg Republic of South Africa Telephone (+27) 11–807 6957 Fax (+27) 11–807 6960 Old Bridge House, The Hythe Staines, Middlesex TW18 3JF United Kingdom Telephone (+44) 1784–442255 Fax (+44) 1784–46164
% 1 1 1 “Engine and Controller Specifications” on page 1-2 “Print Media” on page 1-7 “PC Cable Pinouts” on page 1-9 “Regulatory” on page 1-12 “Warranty Considerations” on page 1-13
? $ % # ( < + - » Note: A plane is a single pass of the OPC belt (one toner color). For example, a one-color, single-sided (simplex) print job makes one pass (one plane), and a two-color print job makes two passes (two planes). A single-sided color page (also called a face) consists of four passes (or planes) of the OPC belt, since most color print jobs use all four toner colors.
? $ % # ( 9 Printer type Desktop, non-impact, 4-color printer Print method Scanner: Semiconductor laser with rotating mirror Recorder: Black writing electrophotographic Process: Cyan, magenta, yellow, and black dry toner image transfer to print media Fuser: Heated rollers Resolution Standard: 600x600 dpi Toner Type: Microfine, dry, single component Packaging: User-replaceable cartridges » Warmup time Note: Keyed toner cartridges are available from your local vend
? $ % # ( Toner cartridges Black 10,000 pages per cartridge @ 5% coverage Yellow 6,000 pages per cartridge @ 5% coverage Magenta 6,000 pages per cartridge @ 5% coverage Cyan 6,000 pages per cartridge @ 5% coverage » Note: The QMS magicolor 2 DeskLaser Print System accepts only QMS toner cartridges. The toner cartridges in many laser printers are sensitive to bright light because they contain a light-sensitive print drum.
Optional memory 32 MB RAM SIMMs » System software Note: See FAQ 7191 for a list of approved SIMMs, their manufacturers and part numbers, and the QMS products on which they can be used. You can access QMS FAQs through the Internet at http://www.qms.com/support/support_set.htm.
? $ % # ( * Noise level Printing: Less than 55 dB (A) Standby: Less than 48 dB (A) Relative humidity Operating: 20-80% RH (noncondensing) Temperature range Operating: 50-90.5° F (10-32.5° C) Transportation/Storage: 10-80% RH (noncondensing) Transportation/Storage: 32-95° F (0-35° C) Altitude Operating: 0-8202 ft (0-2500 m) Inclination Operating: Less than or equal to 1.
. . Dimensions DeskLaser Duplex Model W: 19.7 in., 500 mm W: 19.7 in., 500 mm H: 15.3 in., 388 mm H: 21.4 in., 543 mm D: 19.3 in., 490 mm D: 22.4 in.
Media sizes (See the chart on page 3-14, “Media Sizes and Imageable Areas”) Media types, and printing modes (For complete information, refer to chapter 3, “Printing.” Type: Cut-sheet Grain: Long direction Envelopes: Thick Stock mode Glossy Stock: Thick Stock mode Labels: Thick Stock mode Paper: Standard office 16-24 lb bond (60-90 g/m2), Standard mode » Note: Do not print on perforated paper (including 3-hole-punched paper).
.% % . & . $ *** >?%' This table gives the pinouts for the printer end of the Centronics/IEEE 1284 parallel cable used to connect your printer to a computer. Signal Pin No.
.% % . Signal Pin No. Signal Description Direction 33 Reserved - 34 Reserved - 35 Reserved - 36 Selectin In Notes to the Table 7 2 Direction refers to the direction of signal flow as viewed from the printer. Return denotes “twisted-pair return” and is to be connected at signal-ground level. When wiring the interface, be sure to use a twisted-pair cable for each signal and never fail to complete connection on the return side.
.% % .
6 $ " ( 3 EMI CE Marking cTick Mark Product Safety FCC (USA) Title 47 CFR Ch. I, Part 15 Class B Digital Device Industry Canada (Canada) ICES-003 Issue 3 Class B Digital Device International (EU) EN 55022 Class B ITE VCCI (Japan) VCCI V-3/97.04 Class B ITE International (EU) EN 55022 Class B ITE EN 60950 IEC 801-2 IEC 801-3 Emissions Product Safety ESD Radiated Susceptibility ACA (Australia) AS/NZS 4251 Generic emissions standard AS/NZS 3458 ITE UL (USA) CAN/CSA C22.2 No.
) " % 3 Various factors can affect a printer’s warranty. Two important ones are consumables and electrostatic discharge. Read your printer warranty carefully, and then store it in a safe place. » Note: Don’t return any merchandise to the manufacturer without calling for a return merchandise authorization (RMA) number. See appendix A, “QMS Customer Support,” for the QMS Customer Response Center (CRC) telephone number where you can obtain an RMA number.
* . . . @ It's very important to protect the printer controller board and other printer circuit boards from electrostatic damage. If an antistatic wrist strap is provided in your printer option kit, attach one end of it to your wrist and the other end to any convenient electrical ground. The bare metal chassis of equipment, such as on the back of a computer, is suitable if it is plugged in but turned off.
% ) 0 1 1 1 “Terminology” on page C-2 “Subnetting” on page C-4 “Internet Routing” on page C-5
This chapter first provides defines and discusses several TCP/IP concepts, including subnetting and subnet masks, internet routing and gateways, and Class A, B, and C, Internet addresses. % # 3 ; Ethernet is a linear local area network developed by Xerox in 1976. Presently an industry standard, Ethernet operates on a bus topology and uses CSMA/CD (Carrier Sense Multiple Access with Collision Detection) to regulate traffic.
$" 0 ) An Internet address is a 32-bit address assigned to hosts connected to a TCP/IP network. It consists of a network part and a host part. While this address is expressed to the network in binary form, it is usually written in decimal form. For example, the binary Internet address 10000000 00001010 00000010 00011110 is written as follows in decimal form: 128.10.2.30 Use the Internet Address configuration to set your printer’s Internet address.
$ 50 Transmission Control Protocol/Internet Protocol, a suite of communication protocols, allows networked computers to share files and system resources, such as hard disks and printers. + & One of the ways a single network address can span multiple physical networks is through subnetting, which divides the host part of an Internet address into a physical network part and a host part.
6 $ ( Once the Internet address, subnet addresses, and subnet masks are in place, information can be sent, or routed, to any destination in the Internet. Both hosts and gateways participate in the routing process. If information is sent between two devices on a single physical network, or subnet, no gateways are involved.
6 $ B C Sites with some networks and some hosts Sites with many networks and few hosts 10 14 bits 16 bits 0xFFFF0000 110 21 bits 8 bits 0xFFFFFF00 % /
! % 1 1 1 “Manual Notice” on page D-2 “FCC Compliance Statement” on page D-2 “Canadian Users Notice” on page D-3 “Laser Safety” on page D-3 “International Notices” on page D-4 “Colophon” on page D-4
3 / QMS, Inc. reserves the right to make changes to this manual and to the equipment described herein without notice. Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions. However, QMS, Inc. makes no warranty of any kind including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose with regard to this manual. QMS, Inc.
% 3 Caution: Any modifications or changes to this product not expressly approved in writing by the manufacturer responsible for compliance to Federal Regulations could void the user's authority to operate this product within the Laws and Regulations of the Federal Communications Commission. 7 / This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
3 / ! The following power cord requirements are in effect for the 220v QMS magicolor 2 DeskLaser Print System. 2 Minimum 0.75 mm Minimum H05 VV - F The male plug is certified in the country in which the equipment is to be installed, and the female plug is an IEC 320 connector. This manual was written and formatted in FrameMaker. The illustrations were created in Adobe Illustrator.
" 1284, IEEE, cable pinouts B-9 2-sided (duplex) printing Choosing 2-13, 2-34 2-sided printing 2-13, 2-34, 3-23 About button 2-13, 2-34 Accessing the Configuration Menu 4-7 Accessories See Optional accessories Address Ethernet C-2 Ethernet Hardware 4-12 Internet 4-9, C-3 Router 4-11 Subnet C-3 Antistatic protection 5-8 Asic error message 8-2 Bad entry message 8-2 Belt cartridge See OPC belt cartridge Blurred background 8-28 Board test 4-11, 8-18 Board test menu 4-11 Buttons About 2-13, 2-34 Cance
Calling for service 8-35 Cancel button 2-13, 2-16, 2-20, 2-34, 2-37, 2-41 Cancel key 3-25 Cancelling a print job 3-25 Canceling jobs message 8-2 Cancelling a print job 3-25 Cartridge See OPC belt cartridge or toner cartridge Cassette Dual 5-3 Media size and cassette size 3-18 Removing 9-3 Cassettes Optional 5-3 Cleaning Cleaning solutions 6-30 Exterior 6-30 Laser lens 6-21 Paper exit plates 6-30 Printer 6-2 Cleaning roller Replacing 6-31 Collate Choosing 2-12, 2-33 Colophon D-4 Color Format 2-18, 2-39 Confi
Data LED Troubleshooting 8-17 DeskLaser printer status monitor 2-50 Documentation Overview of this manual 1-3 Download error press Cancel message 8-3 DRAM test error message 8-3 Driver, printer See Windows 95/98 printer driver or Windows NT printer driver Drum 8-3 Drum jam message 7-5, 8-3 Duplex panel misinstalled message 8-3 Duplex printing 2-13, 2-34, 3-23 Duplexer jam message 7-5 Duplexer jams 7-9 Duplexer, lower rear cover 6-26 Duty cycle B-2 Electrical requirements B-5 Energy save mode on message 8
Indicators Control panel 4-3 Data 8-19 Message 4-3 Online 4-3 Ready 4-3 Inner jam message 7-5, 8-5, 8-19 Installation Feeder 5-4 Internet A-2, C-2 Address C-3 Address, classes A, B, C C-5 IP C-3 Routing C-5 Internet Address 4-9 Internet Protocol See IP Introduction 6-2 IP C-3 IP err 0 cancel message 8-5 Irregular print 8-30 Jam message, fuser roller, duplexer 7-12 Jam message, lower rear assembly, duplexer 7-10 Jam message, media cassette, duplexer 7-9 Jams Frequent 8-24 Jam message stays on 8-19 Locating
Margins 3-15, 3-18 Path 7-3 Size and cassette size 3-18 Size, choosing 2-9, 2-30 Sizes 3-14 Source, choosing 2-10, 2-31 Sources 3-14 Specifications B-7 Storage 3-18 Media Jams 7-1 Media jams Removing 7-5 Media path 7-3 Meg ver x.
Paper exit roller 6-5 Paper guide 6-5 Paper Mismatch message 8-20 Paper out lower tray message 8-6 Paper out upper tray message 8-6 Parallel IEEE 1284 cable pinouts B-9 Path, media 7-3 Pause, cooldown 3-24, 8-26 PC System software, updating 5-11 Physical specifications B-7 Pinouts, cable Centronics cable pinouts B-9 PLEASE WAIT ERASING FLASH 5-12 PLEASE WAIT WRITING FLASH 5-12 Portrait orientation Choosing 2-12, 2-33 PostScript Fonts, troubleshooting 8-24 Preventing paper jams 7-2 Previous key 4-5 Print job
Printing Configuration 2-8, 2-29 Printing message stays on 8-20 Speed B-2 Transparencies 3-13 Printing message 8-6 Printing need more memory message 8-6, 8-21 Printing on both sides (duplex printing) Choosing 2-13, 2-34 Printing Paper Mismatch message 8-7 Printout too dark 8-32 Printout too light 8-32 Protection Antistatic 5-8 QMS Customer Response Center (CRC) A-3 Service call, placing 8-35 World-wide offices A-4 QMS magicolor 2 board Test message 8-7 Radiation D-3 Ready indicator 4-3 Relocating, pri
Toner cartridges B-3 Warm-up time B-3 Spotting 8-31 Status component 2-57 Status message Drum jam 7-5 Duplexer jam 7-5 Inner jam 7-5 Misfeed jam 7-5 Outer jam 7-5 Status messages 8-2 Asic error 8-2 Bad entry 8-2 Canceling jobs 8-2 Download error press Cancel 8-3 DRAM test error 8-3 Drum jam 8-3 Drum jaml 8-3 Duplex panel misinsalled 8-3 Energy save mode on 8-3 Ethernet error 8-4 F# xxxxxxxx xxx i960 fault 8-4 Flash error 8-4 Fusing unit Misinstalled 8-4 HW err 0 cancel 8-4 Idle 8-4 Inner jam 8-5, 8-19 IP er
Jam message 8-19 Jams, frequent 8-24 Miscellaneous problems 8-16 Output problems 8-20 Pages, not all print 8-22 Paper Mismatch message stays on 8-20 Partial page 8-21 Printing message stays on 8-20 Quick check 8-16 RMA number 9-2 Scaled page 8-21 See also Status messages Service call, placing 8-35 Status message 8-16 Test page 8-17 TrueType fonts 8-24 Paper, choosing size 2-9, 2-30 Paper, choosing source 2-10, 2-31 Problems 8-20 Updating 5-12 Windows NT 4.0 2-57 Windows NT 4.
