QMS 2060 Print System Operation ® 1800448-001B
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Contents 1 Introduction Introduction ........................................................................ 1-2 About This Manual ............................................................. 1-2 Typographic Conventions 1-4 2 Consumables Introduction ........................................................................ 2-2 Feeding Media .................................................................... 2-2 Automatic 2-2 Manual Feed 2-2 Preventing Media Jams .........................................
Loading the Media Cassette ............................................. 2-4 Prepare the Paper 2-5 Loading the 500-sheet Cassette 2-5 Load the 250-Sheet Cassette 2-9 Loading the Multipurpose Tray ...................................... 2-12 Envelopes: Special Considerations 2-15 Labels: Special Considerations 2-18 Letterhead and Memo Media: Special Considerations 2-19 Odd-size Media: Special Considerations 2-21 Transparencies: Special Considerations 2-21 Postcards 2-22 Using Toner Cartridges ................
Printing Duplex .................................................................. 3-7 Automatic via a Cassette 3-8 Manual Feed via the Multipurpose Tray 3-9 High-Resolution and Duplex Printing 3-9 Duplex Printing Tips 3-10 Cassette Chaining ............................................................ 3-10 Using the Configuration Menu 3-11 Collating Output ............................................................... 3-12 Chunk Collation 3-13 Advantages of Collation 3-14 Working with Status Pages ........
About Print Density ........................................................... 5-3 About Print Resolution ...................................................... 5-3 6 Troubleshooting Printer Problems Introduction ........................................................................ 6-2 Status Messages ................................................................ 6-2 Service Messages .............................................................. 6-9 HP-GL and PCL Error Codes .........................
Control Panel Problems .................................................. 6-34 Data Indicator Stays Lit 6-34 No Advanced Status Page’ 6-34 No Start-up Page 6-34 Paper Jam Message Stays On 6-35 Printer Resets 6-35 PostScript Errors 6-35 Windows Driver Problems .............................................. 6-36 Printer Description Files 6-36 CrownNet Problems ......................................................... 6-36 Output Problems ..............................................................
Setting up the Printer Web Page ...................................... 7-3 Assigning a Printer Name 7-3 Setting Up Your Browser Software 7-3 Printer Home Page ............................................................. 7-8 Home 7-9 Operator Control 7-10 General Settings 7-12 Printer Jobs 7-20 Consumable Status 7-21 Accounting 7-22 System Support Page 7-23 QMS, Inc. Page 7-25 Local Online Help Page 7-25 Web Page Help System ...................................................
1 Introduction In This Chapter . . .
Introduction Introduction This manual provides information on installing consumables such as media and toner cartridges. You’ll also find information on advanced printing features, printer care, print quality, and troubleshooting. Use this guide in conjunction with your other QMS 2060 Print System documentation. This chapter gives you a brief overview of this manual. About This Manual Provides an overview of this guide.
About This Manual 6 Troubleshooting Provides media jam prevention tips, explains how to locate and clear media Printer Problems jams, lists printer status messages, outlines printer and print quality problems and solutions, and describes how to place a service call. 7 Contains information on how to access CrownView and use the printer’s web page.
About This Manual Typographic Conventions The following typographic conventions are used in this manual: Mixed-Case Courier Text you type, and messages and information displayed on the screen Mixed-Case Italic Courier Variable text you type; replace the italicized word(s) with information specific to your printer or computer UPPERCASE COURIER Information displayed in the printer message window lowercase bold PostScript operators and DOS commands » lowercase italic Variable information in text.
2 Consumables In This Chapter . . .
Introduction Introduction This chapter covers basic printer operation, such as preventing media jams; loading media; transparencies, labels and envelopes; replacing toner cartridges; and using various kinds of print media. Feeding Media There are two ways of feeding media into your printer: n Automatic (from the cassettes) n Manual feed (from the multipurpose tray) Automatic The printer automatically pulls media from the cassette(s) at the front of the printer.
Preventing Media Jams n 13x22 Broadsheet n 13x26 n Heavy-weight labels and envelopes The multipurpose tray is also especially useful if you want to print on a single sheet of letterhead or colored media without changing the media in the media cassettes. Preventing Media Jams There are several things you can do to reduce the occurrence of media jams: n Use paper, envelopes, labels, postcards, transparencies that match the printer specifications.
Loading the Media Cassette n Place media correctly in the tray or cassette. Many manufacturers place an arrow on the end of the wrapper indicating the side of the media to use for printing. If you cannot determine which side of the media to print on, remove the media from the cassette, rotate the stack a half-turn, turn the stack over, and then place it back in the cassette. n If none of the above relieves media jamming, notify your vendor.
Loading the Media Cassette Prepare the Paper s Caution: Ensure that the media size matches the cassette size (for example, letter/A4 media must be loaded only when the letter/A4 cassette is inserted or the universal cassette is set to letter/A4 size). Since the media cassette sends a media size signal to the printer controller, using a wrong size media will cause your image to be positioned incorrectly on the page or clipped.
Loading the Media Cassette 1 Pull out and remove the cassette. 2 Position the cassette. The cassette has a spring in the bottom that provides some resistance when print media is placed on it. Lay the cassette flat on a hard surface and, using your left hand, push down on the plate in the cassette until it locks.
Loading the Media Cassette 3 Load media in the 500-sheet cassette in increments so that the 500 sheets fit in the cassette and the media stack is properly leveled out. Load the media so the front end of the stack comes against the front of the cassette in three steps as follows: a Up to the bottom limit mark. b Halfway to the top limit mark. c Up to the top limit mark.
Loading the Media Cassette » 2-8 5 Slide the cassette back into the upper cassette feeder until it’s firmly seated. 6 Adjust the media tray to fit the media size. Note: When printing different-sized media, set the media tray to the largest media size. If the media tray is set to a smaller media size, large-size paper will curl, block the opening (when delivered to the tray), and cause a media jam.
Loading the Media Cassette Load the 250-Sheet Cassette Load media in the 250-sheet universal cassette as follows. For 500sheet cassette instructions, see the previous section. » Note: Reload media cassettes only when the printer is not actively printing. 1 Pull out and remove the cassette. 2 Open the cassette cover.
Loading the Media Cassette 3 Position the cassette. The cassette has a spring in the bottom that provides some resistance when print media is placed on it. Lay the cassette flat on a hard surface and, using your left hand, push down on the plate in the cassette until it locks. 4 2-10 Adjust the media guides to fit the media size.
Loading the Media Cassette 5 Load media face-up in the universal cassette. Long-edge First Short-edge First Note: See the “Print Media” section of appendix B, “Technical Specifications,” in the Reference manual for media size feededge information. » 6 Ensure that the media stack lies flat, does not exceed the top limit mark, and is positioned under the retaining clips.
Loading the Multipurpose Tray 7 Slide the cassette back into the printer until it is firmly seated. Loading the Multipurpose Tray This section explains how to load media in the multipurpose tray. For tips on how to get the best possible printing results, see “Envelopes: Special Considerations,” “Labels: Special Considerations,” and “Transparencies: Special Considerations,” at the end of this section.
Loading the Multipurpose Tray 1 Open the multipurpose tray. 2 Adjust the media guides on the multipurpose tray to match the width of the media you’re using. 3 Align the media, and insert it print side up between the media guides, sliding it as far as it will go in the printer. Make sure it doesn’t exceed the limit mark and it fits firmly between the media guides.
Loading the Multipurpose Tray See chapter 2, “Print Media,” of the Reference for information on feed edge. Long-edge First 4 Check the media guides to make sure that they touch the sides of the print media. 5 For smaller-size media it may be possible to close the multipurpose tray cover. For large size media, leave the tray cover open. Note: Do not load additional media until all the sheets in the multipurpose tray have been fed through the printer.
Loading the Multipurpose Tray Note: When printing different-sized media, set the media tray to the largest media size. If the media tray is set to a smaller media size, large-size paper will curl, block the opening (when delivered to the output tray), and cause a media jam. » Envelopes: Special Considerations The QMS 2060 Print System supports envelope printing from the multipurpose tray (up to 10 envelopes at a time): n Use landscape orientation to create the envelope text in your application.
Loading the Multipurpose Tray n Use common office envelopes with diagonal joints, ordinary gummed flaps, and sharp folds and edges. The following sizes are supported: —Commercial 10 —International DL —Monarch —International C5 n Don’t use —Envelopes with flaps that are the full width of the envelope if the flap is glued to something other than the mating surface. —Envelopes with transparent windows. —Envelopes with fasteners.
Loading the Multipurpose Tray Loading Envelopes in the Multipurpose Tray 1 Place the envelopes on a flat surface and flatten them by pressing down the corners in the directions shown. 2 Flex the envelope stack (including the edges) to remove any stiffness. 3 Correct any dog-eared corners, then tap the envelopes on a flat surface to align. 4 Open the multipurpose tray.
Loading the Multipurpose Tray 5 Adjust the media guides to the width of the envelopes. QMS Make sure the guides are not too tight, so the envelopes will not buckle. Also, make sure the envelope size and type meet the specifications listed on page 2-15 of this manual and in appendix 6 Slide the envelope stack into the printer as far as it will go, with the print side facing up and the flap on your right. 7 Open the flap immediately after it passes through the printer, before the seal cools.
Loading the Multipurpose Tray The label printing surface must cover the entire carrier sheet, and no adhesive should come through on the surface. The adhesive and carrier sheet must withstand the fusing temperature (200°C/392° F). Avery 5160 stock is qualified for use in this printer. Keep the following in mind when printing labels: n Avoid using labels with exposed adhesive; it may stick to the toner cartridge or the fixing roller, causing labels to peel off and printer jams to occur.
Loading the Multipurpose Tray n Format the information that is to print on letterhead or memo paper from within your application. Try printing the formatted information on a plain sheet of paper first to check placement. See your application documentation for specific information on printing.
Loading the Multipurpose Tray Odd-size Media: Special Considerations Odd-size media is printed from the multipurpose tray. Keep in mind the following considerations: n Use only 16 to 42 lbs (20 to 157 g/m2) odd-size paper recommended for laser printers. n Do not use perforated paper (including 3-hole-punched paper).
Using Toner Cartridges n Keep the paper path clean. Transparencies are especially sensitive to a dirty paper path. If there are shadows on either the top or the bottom of the sheets, refer to chapter 4, “Printer Maintenance,” for instructions on how to clean the printer. n Remove each transparency from the output tray before the next sheet is printed to prevent jams or misfeeds.
Using Toner Cartridges Toner Cartridge Life The toner cartridge contains enough toner to print about 10,000 letter/A4-size pages at normal (5%) page coverage. If the printer is run entirely in Conserve Toner mode (Administration/Engine/Conserve Toner menu), a toner cartridge lasts for over 35,000 letter/A4-size pages at normal (5%) page coverage.
Using Toner Cartridges Toner Cartridge Handling The cartridge contains the toner and laser-sensitive drum needed to operate the laser printer. n The cartridge has a wide opening for the laser beam guided via the reflecting mirror. Be careful not to drop any foreign objects, such as clips or pins into the cartridge, when handling and installing the cartridge. n The drum is extremely sensitive to light and may deteriorate if exposed to bright light; don’t open or touch the drum protective shutter.
Replacing a Toner Cartridge Replacing a Toner Cartridge You may purchase additional cartridges from your QMS vendor. See the “Print Engine Specifications” section of appendix B, “Technical Specifications,” in the Reference for more information on toner cartridges. Removing an Empty Toner Cartridge 1 Press the upper unit lock release button and open the top cover.
Replacing a Toner Cartridge 2 Remove the empty toner cartridge. While grasping the grip area of the empty toner cartridge, remove the cartridge by pulling it up and then towards you. » Note: Put the old toner cartridge in a trash receptacle. Do not dispose of it by burning. ▲ Caution: Remember that each time you replace the toner cartridge, you should remove any residual toner powder from inside the printer. (See “Cleaning and Handling the Printer,” later in this manual.
Replacing a Toner Cartridge 1 Lift the toner cartridge out of its shipping carton, open the protective bag, and remove the cartridge. Note: After taking the toner cartridge from its protective bag, do not open the cover or touch the OPC drum of the toner cartridge because it may deteriorate the drum and reduce print quality. » 2 Distribute the toner in the cartridge. Hold the cartridge with both hands, and gently rock it from sideto-side five or six times to distribute the toner.
Replacing a Toner Cartridge 4 Slide the toner cartridge in the printer. Hold the grooved area on the toner cartridge with your right hand, then with the arrow on the toner cartridge facing away from you angle the cartridge down into the printer. Place the cartridge on the rails inside the upper unit of the printer, and gently slide it straight down until it is firmly seated. 5 Close the printer’s top cover.
3 Advanced Printing Features In This Chapter . . .
Introduction Introduction This chapter describes changing print resolution, using high-resolution while duplexing, chaining paper cassettes, collating output, printing a status page, cancelling a print job, and ending a print job. High-Resolution Printing The QMS 2060 Print System supports three print resolutions: 300x300, 600x600, and with an optional daughterboard 1200x1200 dpi (dots per inch).
HighResolution Printing Setting the Resolution You can set the default resolution of your printer through the Administration/Engine/Def Resolution menu. Menu Administration/Engine/Def Resolution Choices 300 dpi—300x300 dpi resolution. 600 dpi—600x600 dpi resolution. » Default Note: If you have the optional 1200x1200 dpi Multi-Res daughterboard installed, the 1200 dpi option also appears. 600 dpi Your printer offers greatly improved print quality at 600 and 1200 dpi.
HighResolution Printing Smoothing » Note: This technique requires that the Multi-Res board be installed on your system. Your QMS 2060 Print System offers a smoothing option under the Administration/Engine/Print Quality menu. See chapter 4, “Printer Configuration,” of Reference for details on this QMS edge-smoothing technique. This technique alters the size and position of dots that lie on the outer edges of an object by reducing the width of the laser pulse to a fraction of the full pulse width.
HighResolution Printing Minimum Framebuffer Memory Requirements (in KB) Media Size 300x300 dpi 600x600 dpi 1200x1200 dpi Simplex Duplex Simplex Duplex Simplex Duplex 8.
HighResolution Printing Minimum System Memory Requirements » Note: This table lists the values for a system without a hard disk. For a system with a hard disk installed and disk swapping enabled, add an additional 4 MB RAM for each media size. Media Size 3-6 300x300 dpi 600x600 dpi 1200x1200 dpi Simplex Duplex Simplex Duplex Simplex Duplex 8.
Printing Duplex You may need additional memory (SIMMs) for the following: n To print complex graphics or complex PostScript documents n For increased collation performance n For increased spooling performance See the “Single In Line Memory Modules” section of chapter 2, in the Options, guide for more information on installing SIMMs. Printing Duplex The QMS 2060 Print System supports duplex printing in two ways: cassette and multipurpose tray.
Printing Duplex There are two types of two-sided printing: duplex and tumble duplex. This illustration shows the difference between these two types, using three-hole-punched paper as an example. Side 1 Side 2 Side 1 Portrait Side 2 Landscape Duplex Side 1 Side 2 Side 1 Portrait Side 2 Landscape Tumble TumbleDuplex Duplex Automatic via a Cassette Once the duplex printing option is installed on your printer, the Duplex option appears in the Operator Control menu.
Printing Duplex Manual Feed via the Multipurpose Tray For duplex printing from the multipurpose tray without a duplexer, follow this procedure: s 1 Access the Configuration menu and set the printer to Operator Control/Input Bin/Multipurpose. 2 Print on one side of the media. 3 Insert the media in the multipurpose tray with the side you want to print next facing up, and the leading edge going into the printer first.
Cassette Chaining Duplex Printing Tips n Select paper with high opacity for duplex printing. Opacity refers to how much paper blocks out what is written on the opposite side of the page or how much light passes through the paper. Paper with high opacity has low transparency. If paper has low opacity (high transparency), then the printed data from one side of the page will show through to the other side. For best results, test a small quantity to make sure the opacity is acceptable.
Cassette Chaining Using the Configuration Menu The Chain Inputbins option in the Operator Control menu allows you to “chain” inputbins (tray and cassettes) so that when the first inputbin empties, the printer automatically draws paper from another inputbin. Menu Choices Operator Control/Chain Inputbins On—Switches to the next inputbin with the same size and type of media when the default inputbin is empty. Off—Doesn’t switch inputbins; uses only the default inputbin.
Collating Output Collating Output Collation is the printing of sets of multiple copies of a document in numeric order. The QMS 2060 Print System is collation capable. It can deliver multiple copies of your document in collated or uncollated order to the output tray. The following illustration shows the collated and uncollated stacking for two copies of a four-page file.
Collating Output n » Collate through your application. Note: Collating through your application is more time consuming than collating through the printer. The application sends the complete job the requested number of times rather than sending it once and holding data in printer memory. For a multiple-copy document with collation On, there must be enough Display List memory to hold the display list blocks for all pages in the collation range.
Working with Status Pages Advantages of Collation The main advantages of collation are user convenience and the time savings derived from not having to separate and sort individual copies of a print job. Each copy of the print job exists as a whole set unless chunk collation has occurred. If chunk collation does occur, it may be best to use a header and trailer page to determine the beginning and end of each collation sequence.
Cancelling/ Ending Print Jobs Advanced This document, which can be five or more pages long, provides n All the information from the standard status page n The configuration menu settings n A full list of fonts and downloaded emulations Printing a Status Page After you have identified the type of status page to print, send it to the printer by pressing the Print Status key on the control panel.
Cancelling/ Ending Print Jobs Cancelling a Print Job Press the control panel keys in the order shown in the following instructions to cancel a print job. Press this to... key... For 1.5 seconds, the message window reads... and then it reads... Cancel Access the Job Cancel menu. JOB CANCEL CANCEL JOB Cancel or Select Cancel the oldest job in the queue. » CANCEL JOB IS SELECTED Note: Shaded table cells indicate that the message scrolls.
Cancelling/ Ending Print Jobs Press to... this key... Cancel or Select » Cancel all jobs with a printing, interpreting, spooled, or terminating status. The CANCEL ALL JOBS message displays until all print jobs are completely removed. For 1.5 seconds, the message window reads... and then it reads... CANCEL ALL JOBS IS SELECTED Note: Shaded table cells indicate that the message scrolls.
Cancelling/ Ending Print Jobs Ending a Print Job » Note: This procedure does not end print jobs that are still receiving data. Its only purpose is to provide an end-of-job indicator for a print job that does not have one. You can identify an end-of-job indicator in the Administration/Communications/Parallel and Administration/ Communications/Serial menu. (See chapter 4, “Printer Configuration,” in the Reference for more information).
4 Printer Care In This Chapter . . .
Introduction Introduction This chapter describes how to handle and clean the printer. Blurred or splotchy prints and media jams can result from dusty printer parts. Regular cleaning takes only a few minutes and helps ensure print quality. Printer parts that require cleaning are the paper pick-up rollers and the outside surface of the printer. Handling the Printer Handle the printer with care to preserve its life. Abuse may cause damage.
Handling the Printer M n Do not touch the electrical contacts, gears, or laser beam devices. Doing so may damage the printer and cause the print quality to deteriorate. n Keep media in the output tray at minimum level. If the media stacks too high, your printer may experience media jams and excessive media curl. n Lift the printer from the bottom only, using the grips. Make sure two people are available to lift the printer when moving it.
Cleaning the Printer n Keep the following in mind when storing the printer for an extended period: —Unplug the printer. —Remove the toner cartridge from inside the printer. After removing the cartridge from the printer, return it to the protective bag in which it was originally packaged or wrap it in a thick cloth to protect it from direct sunlight or any other bright light.
Cleaning the Printer n Do not leave moisture inside the printer. Allow all parts to dry thoroughly before closing the printer cover (ethyl alcohol will evaporate rapidly. n Use a soft, lint-free cloth. Cleaning the Outside of the Printer M WARNING! Turn off the printer, unplug the power cord, and disconnect any interface cables before cleaning. ACHTUNG! Ziehen Sie den Netzstecker aus der Steckdose bevor Sie den Drucker reinigen.
Cleaning the Printer M WARNING! Do not spill water or detergent into the printer; otherwise the printer will be damaged and an electric shock may occur. ACHTUNG! Verschütten Sie kein Wasser oder andere Flüssigkeiten auf dem Drucker, da das Gerät sonst beschädigt wird oder die Gefahr eines elektrischen Schlages besteht. ▲ Caution: Avoid using solvents, such as alcohol and benzene, or sprays as they may damage the finish.
Cleaning the Printer 2 Clean the window glass of the print head using a soft cloth. You can see the window glass if you face the printer from its rear. If the glass is especially dirty, use a cloth dampened with ethyl alcohol. Print Head Area 3 Replace the toner cartridge. This procedure is described in chapter 2, “Consumables,” of this manual.
5 Print Quality In This Chapter . . .
Introduction Introduction Density, gamma correction, and print resolution are some of the factors that affect print quality. High-resolution technology, while more complex, gives you more flexibility to control the print quality factors. This chapter will aid you in setting your printer up for maximum performance. For a more detailed explanation of factors that affect your printer’s output, refer to chapter 5, “Additional Technical Information,” in your Reference guide.
About Print Density About Print Density Print density is the amount of toner placed on each dot, making the print appear lighter or darker. The higher the density, the darker the print looks and the higher the contrast is on the page. Toner density can be used to change contrast on scanned images or to customize smoothing. » Note: If the print density is too light, make sure that the Administration/Engine/Print Quality/Normal option is turned on before making any adjustments.
About Print Resolution » Note: Printing at 600x600 dpi resolution on certain media sizes requires additional memory. To print at 1200x1200 dpi you need to install an optional 1200x1200 dpi Multi-Res daughterboard, and you may also need to add more memory. See the “High Resolution Printing” section in chapter 3, “Advanced Printing Features,” of this manual for memory and high resolution printing details. See the Options manual for more information on the 1200 x 1200 dpi Multi-Res daughterboard.
6 Troubleshooting Printer Problems In This Chapter . . .
Introduction Introduction This chapter provides information to aid you in resolving printer problems you may encounter, or at least guide you to the proper sources for help. You’ll find in this chapter tables of common status messages, a problem checklist, and actions you should take when a specific problem occurs. There are step-by-step instructions for removing media jams from key locations along the media path, as well as descriptions of common print quality problems with corresponding solutions.
Status Messages This status message... means... Do this... » Note: Shaded table cells indicate that the message scrolls ACC ENABLED The accounting is now enabled. ACC FILES GOT REMOVED The accounting option No action is disabled and the needed. accounting files are empty. After a reset, the files are removed. This prevents you from wasting disk space with empty accounting files. ACC XXXXXXXX FILE FULL The specified file is full.
Status Messages This status message... means... Do this... » Note: Shaded table cells indicate that the message scrolls 6-4 ACC FILES NOT EMPTY, CANNOT SHRINK, KEEPING OLD SIZE The Job Accounting file No action can be reduced in size necessary. only after a reset when the file is empty. x ACTIVE JOBS The printer is on line. (x No action identifies the number of necessary. jobs in process.) ADJUST INPUTBIN BIN The specified input bin (cassette) is not inserted correctly.
Status Messages This status message... means... Do this... » Note: Shaded table cells indicate that the message scrolls The specified CREATING No action XXXXXXXXXXXX accounting file is necessary. FILE, PLEASE WAIT created when accounting is enabled and the files are not in existence or these files are created following a Reset Accounting. (XXXXXXXXXXXX represents the Job Accounting or Paper Accounting file. END JOB The Cancel key has been pressed.
Status Messages This status message... means... Do this... » Note: Shaded table cells indicate that the message scrolls 6-6 EXTENDED ACCOUNTING FILE SIZE The size of the nonempty accounting file has been increased successfully. No action necessary. IDLE The printer is on line, but no jobs are in process. No action necessary. ILLEGAL DUPLEX PRINTING Envelope printing was selected for the input bin and the duplexer as the output bin. The printer does not support duplexing envelopes.
Status Messages This status message... means... Do this... » Note: Shaded table cells indicate that the message scrolls PRINTING STATUS A status page is printing Wait for the status page to print, and the message to clear. PUT SIZE PAPER IN INPUTBIN BIN That Operator Control/ Chain Inputbins is set to Off and that the displayed cassette or tray is empty. In the case of a cassette, SIZE is the media size detected by the engine.
Status Messages This status message... means... Do this... » Note: Shaded table cells indicate that the message scrolls 6-8 TONER OUT The toner cartridge is not installed. Install a toner cartridge. Refer to chapter 2, “Consumables,” for details. TONER LOW The toner is low. There Replace the is enough toner to print toner cartridge. about 100 pages. Refer to chapter 2, “Consumables,” for details. TRANSPORT JAM Media has jammed while passing through the engine.
Service Messages This status message... means... Do this... » Note: Shaded table cells indicate that the message scrolls WAITING ON INPUT END JOB? The compiler is waiting on incoming data for the first job in the queue. The job may not have an endof-job indicator and therefore cannot end. The message clears if more input arrives from the port or if you press the Cancel key. No other jobs can be printed until this job has ended.
Service Messages This message... means... » Note: Shaded table cells indicate that the message scrolls. » CALL FOR SERVICE ENGINE ERROR 10 An error has been detected with the main motor. Contact your QMS vendor. CALL FOR SERVICE ENGINE ERROR 11 An error has been detected with the scanner motor. Contact your QMS vendor. CALL FOR SERVICE ENGINE ERROR 12 An error has been detected with the fan motor. Contact your QMS vendor. CALL FOR SERVICE ENGINE ERROR 20 An error has been detected with the beam.
HP-GL and PCL Error Codes HP-GL and PCL Error Codes The following tables list error codes that could appear on the printer message window when running the HP-GL or PCL emulation. HPGL Description Error Codes PCL Error Description Codes 0 Not enough memory for job. 0 Not enough memory for job. 1 Too many transformations. 1 State lost. 2 Math error. 2 Math error. 3 Job aborted. 3 Job aborted. 4 Instruction not recognized. 4 Out of memory for macros. 5 Wrong number of parameters.
Testing PCPrinter Communication Testing PC-Printer Communication To test communication between your printer and your PC, first create a short file that ejects a page from the printer. Then send the file to the printer. Creating the Test File To create the test file, type the following commands at the DOS prompt: copy con printest.ps↵ showpage↵ ^D^Z↵ (All commands above except the DOS copy command are case sensitive and must be typed exactly as shown.
Testing PCPrinter Communication 3 If the printer and PC are communicating, a blank page ejects from the printer. Skip ahead to “PC Printing Software” to finish connecting the printer. If a blank page doesn’t eject and you typed the file correctly, you may want to check your AUTOEXEC.BAT file to see if LPT1 (the parallel port) is being directed to COM1 (the serial port): a If the AUTOEXEC.BAT file contains the line MODE LPT1:=COM1: delete it.
Testing PCPrinter Communication 3 If the printer and PC are communicating, a blank page ejects from the printer. If a blank page doesn’t eject and you typed the file correctly, you may want to check your AUTOEXEC.BAT file in DOS to make sure that the printer's serial port settings match those of the PC. a Look for a command line like this in your AUTOEXEC.BAT file: MODE COM1:9600,N,8,1,P↵ In this example, the serial port settings are 9600 for baud rate, N (no) parity, 8 data bits, and 1 stop bit.
Testing PCPrinter Communication Changing Serial Settings Since your printer is configured at the factory for the most typical printing environments, the serial settings in your AUTOEXEC.BAT file and on the start-up page should be the same. However, if they differ, you must configure the printer to use the serial settings specified in the AUTOEXEC.BAT file. Press the following control panel keys in the order shown Press this key... to... For 1.5 seconds, the and then it reads... message window reads...
Testing PCPrinter Communication Press this key... to... Next (one or more times) Advance to the Baud Rate menu. BAUD RATE Select Access the Baud Rate menu. *9600 Next (one or more times) Advance to the correct baud rate. # Select Select the displayed baud rate. » For 1.5 seconds, the and then it reads... message window reads...
Printer Problem Checklist Verifying the Serial Setting Changes 1 Turn the printer on and off again. 2 Compare the serial port settings listed on the start-up page to those in your AUTOEXEC.BAT file. 3 Try the communication test again. If a blank page ejects from the printer, the printer and the PC are communicating. If a blank page does not eject and you typed the file correctly, refer to your DOS documentation for more information.
Printer Problem Checklist 2 Can you print a status page? YES - Go to question 3. NO - Check the following: 3 n Is the printer off line before you try to enter the Administration/Special Pages/Print Status menu? It should be. n Does the cassette have paper? If it is out of paper, the PAPER OUT message displays and the Error indicator lights.
Media Jams 4 Is the printer printing codes or not printing at all when in ESP mode? n Reconfigure the port to the specific printer emulation of the file you are trying to print. See chapter 4, “Printer Configuration,” in the Reference guide for instructions. n If a PostScript file prints PostScript emulation statements while in ESP mode, increase the ESP timeout. See chapter 4, “Printer Configuration,” in your Reference guide.
Media Jams Print media jams can occur in any of the following areas: n Inside upper unit n Standard or optional cassette unit n Multipurpose tray n Output tray Jams can occur in more than one location at a time, so be sure to check all these locations. » Note: After clearing the jam, always open and close the top cover once before printing. Printing will not resume until you do this. When printing from a cassette, check for the media jam in the cassette area.
Media Jams 1 Note: Push the print tray into the printer before opening the upper unit. » 2 » Open the top cover. Remove the toner cartridge. Note: This releases internal gear pressure and allows the paper to move through the print engine.
Media Jams 3 If the edge of the media hasn’t been fed in the fusing unit, open the front transport guide and pull the jammed media upward and then out. Front Transport Guide 4 » 6-22 If the edge of the media has been fed into the fusing unit, pull the jammed paper forward and out. Note: Toner may get on your hands, because the image transferred to the media is not fixed. Also, pull the paper forward and out, not down and out.
Media Jams 5 Reinstall the toner cartridge. 6 Close the top cover.
Media Jams Clearing Cassette Area Jams 1 Note: Push the media tray into the printer before opening the upper unit. » 6-24 Open the top cover. 2 Remove the toner cartridge. 3 Determine which cassette is currently being used and remove it.
Media Jams 4 s Check the cassette pick-up roller area, and remove any jammed print media that remains outside the main unit. Caution: If the media has already started through the engine, do not pull it back out through the cassette or multipurpose tray area. This may damage the engine. Refer to “Clearing a Media Jam Inside the Printer” on page 6-20. 5 Reinstall the toner cartridge. 6 Close the top cover. 7 Reinsert the cassette.
Media Jams 3 Note: Leaving print media in the multipurpose tray can cause the print media position to shift during removal of the jam. This may result in a media feed failure and another jam when printing is restarted. » 4 6-26 Open the top cover. Remove the toner cartridge.
Media Jams 5 s Open the multipurpose tray and pull out the jammed media. Caution: If the media has already started through the engine, do not pull it back out through the cassette or multipurpose tray area. This may damage the engine. Refer to “Clearing a Media Jam Inside the Printer,” on page 6-20. 6 Close the multipurpose tray. 7 Reinstall the toner cartridge.
Media Jams 8 Close the top cover. 9 Open the multipurpose tray. 10 Refill the multipurpose tray.
Media Jams Clearing a Duplexer Media Jam 1 Open the duplex cover and pull out the jammed paper. 2 Close the duplex cover. 3 Open the maintenance cover and remove the jammed paper. Maintenance Cover 4 Close the maintenance cover.
Media Jams Clearing CrownCopy ADF Paper Jams Use the following procedure to remove a paper jam in the automatic document feeder: 1 Push the button near the front left side of the scanner. The ADF module lifts a little. 6-30 2 Lift the right side of the ADF module as far as possible, and then slowly remove the jammed paper. 3 Push the ADF module securely back into place.
Troubleshooting CrownCopy Troubleshooting CrownCopy Understanding the LEDs The scanner has three LEDs—Power (amber), Ready (green), and Jam (red). Alone and in combination they indicate the scanner’s status. If these LEDs are... they indicate... Do this... Ensure that the power cord is firmly plugged into the power supply and the scanner and that the scanner is turned on. Power Ready Jam Off Off Off Not ready to copy. On Off Off The scanner has Wait for the Ready LED to been turned on. light.
Troubleshooting CrownCopy Solving Other Problems Symptom Solution Documents don’t feed n Clean the ADF (see chapter 5, the “Cleaning the smoothly into the ADF. Automatic Document Feeder” section, of the Options manual). Edges of the copy are n Make sure you’re centering documents at the top cut off of the scanner glass and that the scan size setting is correct. Also keep in mind that the printer’s maximum imageable area is 8.16'' x 10.66''/207.26 x 270.93 mm for letter-size media and 7.93'' x 11.
Troubleshooting CrownCopy Symptom Solution Multiple copies of a multipage document in the ADF are incomplete. n Increase the Display List memory client. Printer is too slow n Change the default resolution to a lower setting. For optimum performance, change the default resolution to 600 dpi. For high-speed copying, set the default resolution to 300 dpi. » Note: Refer to the “Memory” section of chapter 5, “Additional Technical Information,” of the Reference manual for more information.
Control Panel Problems Control Panel Problems Data Indicator Stays Lit If the printer has warmed up and the Data indicator stays on, two problems may exist. If you are downloading additional typefaces, too many can overload the printer’s memory, causing the printer to reset and lose information previously downloaded to RAM. Make sure you have enough printer memory. On a LocalTalk network, Macintosh computers sometimes interfere with each other.
Control Panel Problems 3 Check to be sure the paper cassettes are loaded with paper, in place and secure. 4 Open the top cover of the printer and check for a media jam. 5 Make sure a toner cartridge is installed. If you still have not solved the problem, you need to call your QMS vendor for help. Go to the last section of this chapter, “Placing a Service Call.” Paper Jam Message Stays On If a PAPER JAM message stays on, open the printer and clear the jam.
Windows Driver Problems Error Handler is a diagnostic tool that identifies PostScript errors encountered during a print job. Menu Administration/Startup Options/Do Error Handler Choices Yes—Load the Error Handler. No—Don’t load the Error Handler. Default No Notes Refer to the PostScript Language Reference Manual (Adobe Systems Incorporated, Reading, PA: Addison-Wesley, 1990, ISBN 0-201-18127-4) for information on PostScript errors. You must reboot the printer after turning on the Error Handler.
Output Problems n Is the printer connected to the network? n Is the printer plugged in, turned on, and correctly configured? n Do the printer start-up and status pages list the interface? Is the configuration information correct? n Is the interface enabled? n Is the appropriate protocol (or protocols) enabled? n Are all printer and protocol addresses configured correctly? Output Problems 600x600, 1200x1200 dpi Printing Unavailable n The amount of RAM installed in your printer governs which res
Output Problems Blank Pages If a blank start-up page ejects or blank pages come out during a printing job, try the following: 1 Check the toner cartridge. The image does not print if the cartridge is empty. 2 Be sure you have removed the sealing tape. 3 If the toner cartridge is not empty, the sealing tape has been removed, and blank pages are ejecting, take the cartridge out, roll it from side to side, and reinstall the cartridge in the printer.
Kanji Option Kit Problems buffer. See chapter 3, “Advanced Printer Features,” in this guide for additional information on memory required for duplexing. Paper Jams Always Occur 1 Check that the media does not exceed the media limit mark. Make sure that the stack does not exceed the paper limit mark on the media cassette. 2 Check that the paper stack is correctly aligned. Make sure that the stack is correctly aligned in the media cassette or in the multipurpose tray.
Kanji Option Kit Problems Can't Download Kanji Fonts n Are you attempting to download Kanji TrueType fonts using the PS Executive Series Utilities? This utility cannot be used to download Kanji TrueType fonts. See your Kanji TrueType font software documentation for information on how to download these fonts.
Print Quality Problems n Does your application support Japanese fonts? You should be able to select these fonts if the application supports them. n Did you inadvertently initialize or reformat the internal Kanji IDE hard disk? If so, contact your QMS vendor. See appendix A, “QMS Customer Support,” for product sales and service information. n Did you correctly configure the printer? See the chapter 4, “Software,” of the Options manual for complete printer configuration information.
Print Quality Problems General Print quality problems are those related to the appearance of the pages you print. Print quality problems include white lines on the page, uneven blacks, and other print distortions. 1 Check that you are using the correct type media. See appendix B, “Technical Specifications,” in the Reference for media specifications. 2 Check that there is enough toner in the printer.
Print Quality Problems Printout Too Dark 1 Install a new toner cartridge. 2 Change the toner density. If the halftone is too dark, try selecting a different screen angle. Or try toner conserve mode, Administration/Engine/Print Quality/Conserve Toner. Toner Smudges If the toner smudges are only on the front of the page. 1 Distribute the toner. 2 Check to make sure the toner is not defective. 3 Install a new toner cartridge.
Print Quality Problems Printout Too Light 1 Check that Conserve Toner is set to Off in the Administration/ Engine/Conserve Toner menu. 2 Remove the toner cartridge and rock it as you would when installing a new cartridge. This redistributes toner inside the cartridge. Then, reinstall the cartridge. 3 The toner cartridge may be defective. Install a new toner cartridge. Blurred Background 1 6-44 The toner cartridge may be defective. Install a new toner cartridge, if needed.
Print Quality Problems Offset (Double) Image 1 The photoconductive drum inside the toner cartridge may be dirty. Open the printer once and close it again to clean the drum. Uneven Print Density 1 Remove the toner cartridge and rock it as you do before installing a new cartridge. This redistributes toner inside the cartridge. Reinstall the cartridge. 2 If step 1 does not solve the problem, install a new toner cartridge.
Print Quality Problems Irregular Print 1 The paper being used may have absorbed moisture (perhaps due to high humidity or having water spilled on the paper supply). Toner does not adhere well to paper at the positions where it has become wet. Replace the paper in the tray or cassette with dry paper, and retest for irregular print. White (or Black) Stripes 6-46 1 The window glass of the Print Head may be dirty. Clean the glass as described in chapter 4, “Printer Care,” of this manual.
Print Quality Problems White (or Black) Bands 1 The toner cartridge may be defective. Install a new toner cartridge, if needed. 1 The photoconductive drum inside the toner cartridge may be dirty. Open the printer once and close it again to clean the drum. 2 The photoconductive drum inside the toner cartridge may have a scratch on it. Install a new toner cartridge and test the print again. 3 The toner cartridge may have been exposed to too much light from external sources.
Placing a Service Call Placing a Service Call If you have a problem you cannot resolve, contact your QMS vendor. Your QMS vendor is best equipped to immediately handle any problem you may encounter. If you have technical questions your vendor is unable to answer, you can call or fax questions to the QMS Customer Response Center (CRC). (See appendix A, “QMS Customer Support” for information on contacting the CRC).
7 CrownView Printer Web Page In This Chapter . . .
Introduction Introduction QMS CrownView is a printer-based application using the World Wide Web portion of the Internet as a framework for the QMS 2060 Print System. This feature allows you to monitor printer consumables as well as access information that is not normally available only by printing a status page.
Setting up the Printer Web Page Setting up the Printer Web Page Setting up the printer web page to run on your intranet involves two basic steps: n Assigning a name to your printer n Setting up the “no proxy” preferences in your browser software Assigning a Printer Name The printer web page can be accessed only through the assigned name of the printer or the IP address. It is more convenient for you to use a name than the address.
Setting up the Printer Web Page 7-4 3 Select the Proxies tab in the dialog box. 4 Select the Manual Proxy Configuration radio button and press the View... button.
Setting up the Printer Web Page 5 » In the No Proxy For: text box, type a comma after the last entry and then type the printer name or the IP address of your QMS 2060. Note: The printer name is entered in the network protocol menu that you are using. The default name is the model number of the printer. See your CrownNet documentation for more information on naming your printer. 6 Choose OK.
Setting up the Printer Web Page 7 Enter the printer name or IP address in the Go to: URL address box to access the printer home page. For Internet Explorer 7-6 1 Start your web browser. 2 Access the View menu and choose Options. 3 Select the Connection tab on the dialog box.
Setting up the Printer Web Page 4 Click the Settings button to display the Proxy Settings dialog box. 5 In the Exceptions text box, type a comma after the last entry and then type the printer name or the IP address. » Note: The printer name is entered in the network protocol menu that you are using. The default name is the model number of the printer. See your CrownNet documentation for information on changing the printer name. 6 Click OK.
Printer Home Page 7 Now you should be able to enter the printer name in the URL address box to access the printer home page. Printer Home Page The Home Page is the starting point for all access to the printer web pages. On this page you will find hotlinks to all of the supporting web pages for your printer.
Printer Home Page The printer home page provides the following information. Product Name Identifies the particular printer that you are browsing. This printer is pictured in the graphic with all installed paper handling options. Configuration Menu: No equivalent Online Status Shows whether the printer is on line or off line. Configuration Menu: No equivalent Current Status Echoes the status message in the printer control panel message window.
Printer Home Page Operator Control The Operator Control hotlink on the home page jumps to the Operator Control page. This page contains a form which allows you to configure settings in your printer. » Note: The Operator Control page is password protected. If a password is enabled for the Operator Control menu (Installation/Use Operator Pwd menu), you must enter the password before you can view this page. After you make your choices, choose the Submit button to make them take effect.
Printer Home Page The Operator Control page contains the following options. For complete information on any options see chapter 4, “Printer Configuration,” of the Reference manual. Copies Allows you to enter the number of copies to print. Configuration Menu: Operator Control/Copies Duplex Allows you to set duplexing (if installed) to Off, On, or Tumble. Configuration Menu: Operator Control/Duplex Collation Allows you to turn collation Off or On.
Printer Home Page General Settings The General Settings hotlink takes you to the General Settings page.
Printer Home Page the printer’s configuration through the control panel of the printer, a remote or local console, or CrownAdmin 3. Printer Setting This table provides you with data relative to the settings of the printer. Compatibility Level Identifies the PostScript emulation level. Do Start-up Page Identifies whether the printer start-up page is turned on or off.
Printer Home Page Tumble Duplex Identifies whether duplex print jobs are to print so they can be bound at the top edge (flip-chart style). Configuration Menu: Operator Control/Duplex/ Tumble Duplex Default Chaining Identifies whether tray chaining is enabled or disabled. Tray chaining allows the printer to draw media from another input source with either the same or any size and type of media (dependent on the choice selected) automatically when the first input source empties.
Printer Home Page Communication Settings & Input Buffer Sizes This hotlink displays a screen that shows the communications settings of the printer. Serial IF Identifies the settings for the optional serial interface. Configuration Menu: Administration/ Communications/Serial Parallel IF Identifies the settings for the parallel interface. Configuration Menu: Administration/ Communications/Parallel IF1 IF String Identifies the settings for the optional Network1 interface.
Printer Home Page Options Duplexer Installed Tells you if the duplexer is installed. Disk(s) Tells you how many hard disks are attached to the printer and what their addresses are. Configuration Menu: No equivalent. Configuration Menu: No equivalent Emulation(s) Lists the emulation(s) installed and the version number.
Printer Home Page PostScript Font Cache Shows the size (in KB) of the Font Cache, also known as K Mem for PS Fonts. This memory client stores bitmapped representations of previously scaled PostScript fonts. Configuration Menu: Administration/Memory/ Manual Config/K Mem for PS Fonts PostScript Heap Shows the size (in KB) of the Heap, also known as K Mem for PSHeap, PostScript VM, and Virtual Memory. This client holds downloaded fonts, PostScript operators, and forms.
Printer Home Page Disk Cache Shows the size (in KB) of the Disk Cache. This memory client stores frequently used data in system memory instead of continually storing and retrieving it from a hard disk. Configuration Menu: Administration/Memory/ Manual Config/K Mem Disk Cache System Use Shows the size (in KB) of the System Use. Also known as System Memory, this non-configurable client is the amount of RAM used to run the printer’s operating system. It’s never increased or decreased.
Printer Home Page Timeouts This hotlink provides the status on established timeouts. Wait Shows the maximum number of seconds the PostScript emulation waits for incoming data. Configuration Menu: Administration/ Communications/Timeouts/PS Wait TImeout Job This shows the maximum number of seconds the printer processes a print job before it ends the job.
Printer Home Page Printer Jobs The Printer Jobs hotlink on the home page jumps to the Printer Jobs page. This page contains information about the current jobs the printer is processing and information on the previous five jobs printed. Previous Job Status Job Current Job Status Indicates the job number of the current print jobs and up to five previous print jobs. Configuration Menu: No equivalent. Status Indicates the status of each job.
Printer Home Page Title Shows the title of each job. Configuration Menu: No equivalent Interface Identifies the interface over which the job was sent to the printer. Configuration Menu: No equivalent Sheet Shows the number physical sheets of media printed for each job. Configuration Menu: Page Indicates the number of pages printed for each job. Configuration Menu: No equivalent Consumable Status The Consumable Status hotlink on the home page jumps to the Consumable Status page.
Printer Home Page Accounting The Accounting hotlink on the home page jumps to the Accounting page. This page contains information about the accounting settings. » Note: Accounting is available only if a hard disk is installed. Mode Allows you to Disable or Enable print job accounting. Configuration Menu: Operator Control/ Accounting/Mode Disk Space Allows you to set the available disk space for job accounting.
Printer Home Page System Support Page The System Support hotlink on the home page jumps to the System Support page. This page can be used to set up internal support for the printer as well as to link to the QMS web site. Support Form Data Once you’ve made the appropriate changes, choose Submit. » Note: If the page refresh rate is set to too small a time interval, you may lose your changes before you choose the Submit button.
Printer Home Page Printer Help URL A text box for entering the Printer Help URL (web address). Configuration Menu: No equivalent Contact Number A text box for entering a local or QMS contact number. Configuration Menu: No equivalent 7-24 QMS Corporate URL The QMS corporate URL (web address). To order supplies and accessories A text box for entering a local or QMS contact number.
Printer Home Page QMS, Inc. Page The QMS, Inc. hotlink on the home page jumps to the QMS web site configured on the System Support page (QMS Corporate URL). From the QMS web site you can access information about other QMS printers, contact information, a FAQ database, printer manuals, and online performance support. Local Online Help Page The Local Online Help hotlink on the home page jumps to any help information that has been configured on the System Support page (Printer Help URL).
Web Page Help System Web Page Help System Your printer web page is supported with help and support tools located at the QMS web site. When you click on the Help button on the printer home page you will be linked to an HTML page located at the QMS web site. From here you can link to topic which applies to your specific problem. You can also access a list of current FAQs (Frequently Asked Questions) about your print system.
A QMS Customer Support In This Chapter . . .
Sources of Support Sources of Support Several sources of help and information are available, depending on the type of help you need: Your QMS Vendor Your local vendor (the one from whom you bought the printer) may be best equipped to help you. Your vendor has specially trained service technicians available to answer questions, and the equipment to analyze your printer problems. Your Application Vendor Often, “printing” problems have more to do with the application being used than with the printer.
Sources of Support The QMS Corporate Bulletin Board System The QMS Corporate Bulletin Board System (BBS) contains technical support notes, application notes, drivers, patches, and utilities, and you may leave technical questions not requiring an immediate response on electronic mail for the Sysop (System Operator). The bulletin board [(334) 633-3632] operates at 1200, 2400, 9600, and 14400 baud, 8 data bits, no parity, 1 stop bit, with XMODEM, YMODEM, and ZMODEM capabilities.
Sources of Support QMS Customer Response Center (CRC) You can contact the QMS Customer Response Center (CRC) in three different ways: n Telephone—You can call the CRC at (334) 633-4500 (US) Monday–Friday, 7:00 am–6:00 pm, Central Time.
QMS Worldwide Offices QMS World-wide Offices QMS United States and Latin America General Contact 1 (334) 633-4300 Fax 1 (334) 633-4866 Email info@qms.com Internet http://www.qms.com Information on QMS products, supplies, and accessories, and on the authorized QMS remarketer or service provider nearest you 1 (800) 523-2696 Customer Response Center (CRC) Technical Assistance 1 (334) 633-4500 7:00 am–6:00 pm Central Time Fax 1 (334) 633-3716 Internet http://www.qms.
QMS Worldwide Offices QMS in Japan General Contact (+81)-3 3779-9600 Fax (+81)-3 3779-9650 Internet http://www.qmsj.co.jp QMS in Latin America General Contact Cra 43 DD#8-42 Officina 201 Medellin, Colombia (+57) (4) 312 13 70 Fax (+57) (4) 268 92 97 QMS EMEA QMS Australia Anitech Sydney Business & Tech.
QMS Worldwide Offices QMS Italy Via della Repubblica 56 43100 Parma Italy (+39) 52–1231 998 Fax (+39) 52–1232 902 QMS Nordic Arenavägen 41, 6th floor 121 77 Johanneshov Sweden, Finland, Sweden Norway, and (+46) 8–600 01 30 Denmark Fax (+46) 8–600 01 33 QMS South Africa QMS UK United Kingdom and Ireland Saskay House Unit 24 Sunninghill Business Park Peltier Road, Sunninghill, Johannesburg Republic of South Africa (+27) 11–807 6957 Fax (+27) 11–807 6960 Old Bridge House, The Hythe Staines, Middlesex TW
Index A ADF Jams 6-30 Advanced printing features Memory 3-4 B Black image 6-42 Black image, entire page 6-42 Blank pages 6-38 Blurred background 6-44 Browser software Setting up 7-3 Bulletin board, QMS A-3 C Cancel key 3-15 Cancelling a print job 3-15 Cancelling job 3-15 Status message 6-4 Cassette chaining 3-10 Chunk collation 3-13 Cleaning the printer 4-4 Cleaning guidelines 4-4 Cleaning the inside 4-6 Cleaning the outside 4-5 Collation 3-12 Advantages 3-14 Chunk 3-13 Output 3-12 Communication Testing
Consumable status Hotlink 7-21 Control panel Cancel key 3-15 Control panel messages 6-2 Conventions, typographic 1-4 CrownCopy Jams 6-30 Troubleshooting 6-31 Understanding LED 6-31 CrownNet Problems 6-36 Current memory Configuration 7-16 Customer Response Center (CRC), QMS A-4 Customer support, QMS A-2 D Dark image 6-43 Data indicator Stays lit 6-34 Disk Operations Collation 3-12 Documentation Conventions, typographic 1-4 Overview of this manual 1-2 DOS mode command 6-14 Downloading typefaces 6-35 Duplexer
End a print job 3-18 Print a status page 3-14 I Idle Status message 6-6 Idle input printing Status message 6-6 Image Defects 6-41 Indicator lights Data 6-34 Initializing Status message 6-6 Input bin chaining 3-10 Input buffer sizes Hotlink 7-15 Inputbin chaining 3-10 Installation Toner cartridge 2-26 Internet A-3 Irregular print 6-46 J Jam LED 6-31 Jams Preventing 2-3 Scanner ADF 6-30 Jobs Incomplete printing 6-38 K Kanji Option Kit problems 6-39 L Label printing 2-18, 2-21 LED Jam 6-31 Power 6-31 Ready
PostScript operators showpage 6-12 Power LED 6-31 Power light Will not light 6-17 Preventing paper jams 2-3 Print density 5-3 Print job Cancelling 3-15, 3-18 Print media jams Locating 6-19 Print problems 4-2 Print quality Distortions 6-42 Problems 6-42 Uneven blacks 6-42 White lines 6-42 Print quality problems 6-41, 6-44, 6-45, 6-46 Black image, entire page 6-42 Blurred background 6-44 Irregular print 6-46 Printiout too dark 6-43 Specific 6-42 Toner smudges 6-43 Uneven print density 6-45 White or black stri
Service message Error 1 6-9 Error 11 6-9 Error 12 6-9 Error 20 6-9 Setting up Browser software 7-3 Printer web page 7-3 showpage operator (PostScript) 6-12 Software Macintosh 6-35 Start-up page Will not print 6-34 Status message Cancelling job 6-4 Idle 6-6 Idle input printing 6-6 Initializing 6-6 Printing status 6-7 Test print 6-7 Waiting for idle 6-8 Waiting on input end job 6-9 Warming up 6-9 Status page Printing 3-14 Selecting the status page type 3-14 Will not print 6-17 Support, QMS Bulletin board A-3
