User guide


Communication Error message
 Electricity failure
6.4.1
Resetting the SmartRack 116 IP Manager or RICC/ROCs
When the unit hangs or t
he
or RICC/ROCs. Resetting
down the computer.
The Reset function does not affect the parameters of the unit settings.
To reset the Switch or RICC/ROC units:
1. For the
Switch, select the Manager Unit option; For the RICC/ROCs, select one or
more RICC/ROCs.
2.
From the Options menu, select
The units reset. The system should now be operational.
6.4.2
Getting the Current St
If there is a break in communication between the Update software and the system,
select Options/Get Status
to get the current status of the computers in system.
6.4.3
Communication Error
When updating a unit,
a Communication Error message
To
fix the communication problem
1. C
heck that the RS232 Serial cable’s RS232 connector is connected to the
Flash port.
2.
Check that the RS232 Serial cable’s DB9F
Serial port.
3. Verify that
there is no Remote session in progress by pressing the
4.
Restart the update process.
6.4.4 Electricity F
ailure
The electricity may
fail while updating the
 I
f the electricity fails during the firmware update of the
Error message appears. Simply resume the firmware update by opening the folder
that contains
the firmware update file and continue from there.

If the electricity fails during the firmware update of the
Responding
or Upgrade Error message appears. Restart the upgrade from the
beginning.
Operating
the SmartRack 116 IP Switching System Locally
Troubleshooting
Communication Error message
Resetting the SmartRack 116 IP Manager or RICC/ROCs
he
mouse malfunctions, reset the SmartRack
116
is done via the Serial port, and avoids the n
ee
The Reset function does not affect the parameters of the unit settings.
To reset the Switch or RICC/ROC units:
Switch, select the Manager Unit option; For the RICC/ROCs, select one or
From the Options menu, select
Advanced/Reset.
The units reset. The system should now be operational.
Getting the Current St
atus
If there is a break in communication between the Update software and the system,
to get the current status of the computers in system.
Communication Error
Message
a Communication Error message
may appear.
fix the communication problem
:
heck that the RS232 Serial cable’s RS232 connector is connected to the
Check that the RS232 Serial cable’s DB9F
connector is connected to the laptop’s
there is no Remote session in progress by pressing the
Local
Restart the update process.
ailure
fail while updating the
SmartRack 116 IP firmware
.
f the electricity fails during the firmware update of the
s
witch, a Communication
Error message appears. Simply resume the firmware update by opening the folder
the firmware update file and continue from there.
If the electricity fails during the firmware update of the
RICC/ROCs
,
or Upgrade Error message appears. Restart the upgrade from the
the SmartRack 116 IP Switching System Locally
Troubleshooting
– Update Software
User Guide | 85
Resetting the SmartRack 116 IP Manager or RICC/ROCs
116
IP Manager
ee
d to shut
The Reset function does not affect the parameters of the unit settings.
Switch, select the Manager Unit option; For the RICC/ROCs, select one or
If there is a break in communication between the Update software and the system,
to get the current status of the computers in system.
heck that the RS232 Serial cable’s RS232 connector is connected to the
switch’s
connector is connected to the laptop’s
Local
button.
.
witch, a Communication
Error message appears. Simply resume the firmware update by opening the folder
,
a Not
or Upgrade Error message appears. Restart the upgrade from the