User guide

USER GUIDE
117
18. General troubleshooting
A) An IP device is not responding
1. Confirm that the unit is powered on and its network cable is connected properly.
2. Confirm the IP settings are correct and you can route to the unit.
3. Confirm that the IP device in not in the middle of an upgrade process.
4. Restore the device to factory defaults and reconfigure it.
B) An IP device displays an Alarm status
1. Confirm that the IP device is in working order.
2. Confirm the device IP settings.
3. Delete and reconfigure the IP device on the KVM.net II.
C) When clicking on a Target I get an error 902.. cannot connect
1. Try to restart the unit and wait until it’s online.
2. Ensure that ports 900, 901 and 902 are not blocked by another application.
3. Ensure there are no duplicated IP devices on the network with the same settings.
4. Verify the device has a firmware version compatible with KVM.net II.
D) When controlling a Target the mouse cannot be synchronized
1. Make sure that the Operating System selection and the Mouse Acceleration /
Threshold settings on the KVM.net II Target properties match the server
parameters.
2. If using a KVM Switch with USB dongle or USB to PS/2 adaptor, ensure that
the ‘USB Converter’ checkbox is checked in the KVM.net II Target properties.
3. Try to disable mouse acceleration on the Target and to select ‘None’ in the
Acceleration field in the KVM.net Target properties.