User`s guide

Upgrading the Supervisor Phantom firmware
8-9
Troubleshooting Tips
When using
Phantom Update
software you may
sometimes get a Communication Error message.
The Manager unit
When updating the
Manager
unit and a Communication
Error message appears, do the following:
1. Check that the Communication cable’s Stereo plug is
connected to the
Manager’s
Communication port.
2. Check that the Communication cable’s DB9F
connector is connected to the DB9M Serial port on
the CPU’s rear panel.
3. Restart the download process from page 8-3, and
make sure the Firmware Upgrade mode is activated.
Electricity failure
When the electricity fails while updating the
Phantom
Manager
or OSD firmware, do the following:
1. Switch off the
Phantom Manager
computer and
disconnect the power cord.
2. Open the cover, extract the
Phantom Manager
card
and Close Jumper
JP7
. See Figure 8-7.