Installation Guide

Wi-Fi WASP Infrastructure Installation Guide
Installation Guide
Section 5 Troubleshooting
Rev: 1 23 / 28
© Minetec 2019
5.1 Wi-Fi WASP™ Access Point
The troubleshooting steps below cover the physical installation of an Access Point only.
Typical causes of failure include, but are not limited to:
• Damage.
• Environment.
• No power/inadequate power.
• Corrupted firmware.
• No network available.
• Invalid credentials to connect to a network.
• No MineOffice/Minetec services operating on network.
Check for
Test
Action for failed test
1) Physical damage
Visually inspect the device for
obvious physical damage and
ensure that it appears to be in
good physical order.
Contact your supervisor to arrange a
replacement using the RMA Procedure
on page 26.
2) Environmental
problems
Is there any water around or under
the connector?
Dry out connections and mitigate
further water intrusion. Clean and dry
the device and restart it if no obvious
permanent damage.
Is the device dry?
Is the device covered in dirt or
dust?
3) Power supply
If connected, one or more AP LEDs
should be on.
All LEDs are off if input voltage is out
of range. Check input voltage is within
limits: >=10Vdc and <60Vdc.
Is the power connector plugged in?
Connect cable.
Is the power source active?
Perform power source
troubleshooting.
Is 12-48 Vdc available from the
source?
Is the power cable/connector free
of damage?
Replace cable.
4) Ethernet
Is the connector plugged in? Connect cable.
Is the cable/connector free of
damage?
Replace cable.
5) Internal fault
LED states OK? Refer to Table 3 on page 12.
6) Unresolved
If the problem is not resolved after
performing the above tests and
actions.
Contact your supervisor to arrange a
replacement using the RMA Procedure
on page 26.
Warranty is void if the device has been opened.