User's Manual

Appendix
A
Troubleshooting Guide
SolutionCauseProblem
Charge the handset in the supplied
charging dock.
Handset is not charged.MinePhone does not turn on.
Return to a MST support centre
to be repaired. MinePhones are
The MinePhone's internal
electronics are damaged.
not field serviceable and must be
serviced in a workshop by
technicians certified to repair
Intrinsically Safe devices.
Check charger is plugged into an
active power source.
The charger's power adaptor is not
energised.
Battery is not charging.
Please contact an MST support
centre for repair.
Internal battery is at the end of its
life cycle.
Please contact an MST support
centre for repair.
The battery has failed.
Battery operation time can be
increased by reducing backlight
time and brightness.
Battery operation time will be
shorter depending on phone
settings and the amount of talk
time.
Battery operation time is shorter
than expected.
Check the charger is plugged into
a power adaptor that is switched
on.
Charging dock is not plugged into
the power adaptor or switched on.
No indicator light on the charging
dock when charging the phone.
Please contact an MST support
centre for repair.
Battery failure.Phone takes more than 3 hours to
charge.
Adjust the volume settings.Volume setting is low or turned
off.
No sound.
Please consult your network
administrator or MST System
Engineer.
Phone is not configured correctly.MinePhone cannot connect to the
network.
Make sure you press the Call
button
after entering the phone
number.
Call button was not pressed.The MinePhone does not dial
when making a call.
Stand in closer proximity to a
wireless access point or improve
the wireless network coverage.
Poor network signal strength.Poor audio quality during a call.
MP70 MinePhone User Guide51Revision D