Product Manual

5-10
Symptoms Possible Cause Troubleshooting
stopped" is reported
or some parameters
cannot be used
Parameter module
defective
Replace the corresponding module.
Converter board
defective inside the
module
Replace corresponding converter
board.
"XX" indicates the configured modules, such as NIBP, SpO2 and Temperature.
5.6.13 Exergen TemporalScanner Thermometer Module Problems
Symptoms Possible cause Troubleshooting
Abnormally low
Temperature
Dirty Lens
Clean lens of scanner every two
weeks.
Releasing the button before
finished measuring
Release the button after
finished measuring.
Measuring when an ice
pack
or wet compress is on the
forehead
Remove ice pack or wet
compress, wait 2 minutes, and
re-take temperature.
Measuring a completely
diaphoretic patient
Complete diaphoresis includes
diaphoresis of area behind the
ear and suggests that the
temperature is rapidly
dropping. Use an alternative
method of temperature
measurement in these cases
until the patient is dry and the
temporal artery measurement
can be repeated.
Improperly scanning down
the side of the face
Scan straight across forehead.
The temporal artery is closest
to skin in that area.
Abnormally high
temperature
Anything covering the area
to be measured would
insulate and prevent heat
from dissipating, resulting
in
false high readings.
Confirm measurement site has
not recently been in contact
with heat insulators such as
hats, blankets, and hair.
Scan the area not covered or
wait about 30 seconds for the
previously covered area to
equilibrate to the environment.
Processing Error Error
Restart. Return for repair if
error message persists