User's Manual

NetGuard™ Operating Instructions 0070-10-0678-01 6 - 7
Patient Reports Troubleshooting
For instructions to access the NetGuard Monitor view, refer to ‘‘NetGuard Monitor View’’ on
page 4-2.
6.2 Troubleshooting
This section lists some of the potential messages and issues that may occur while trying to
print a NetGuard report.
MESSAGE/ISSUE * REASON SOLUTION
Report does not print No printer available. Configure a printer for the
workstation and try again.
OK button disabled Invalid date-time entered in the
From/To text box of the
Date-Time Range
Reenter date-time based on the
patient’s admit date-time.
The From date/time
should be before the To
date/time
The To Date-Time entered in the
Print Options form occurred
before the From Date-Time.
Enter a valid date.
* Messages are shown in all bold text.