User's Manual

Troubleshooting Operations
5 - 16 0070-10-0678-01 NetGuard™ Operating Instructions
5.3 Troubleshooting
This section lists some of the potential messages and issues that may occur while using the
NetGuard Monitor view.
MESSAGE/ISSUE * REASON SOLUTION
The patient ID is already
in use in the system. If the
patient was previously
discharged, select the
patient using the Readmit
button.
The patient ID entered is
already in use by another
patient.
Verify the patient ID.
The device ID is currently
in use by another patient.
The device ID entered is
already in use by another
patient.
Enter an unused device ID.
The Discharged Patient list is
empty
The NetGuard System
Administrator has configured
the system to not save patient
information after the patient is
discharged.
Contact the NetGuard System
Administrator.
No patient’s have been
discharged from the system.
No solution required.
Cannot access the Patient
Detail form after left-clicking a
bed symbol
No patient has been admitted
to the selected bed.
Admit a patient to the bed or
select an active bed symbol.
Cannot change patient alarm
levels
The NetGuard System
Administrator has not enabled
Patient level alarms.
Contact the NetGuard System
Administrator.
All the beds in the
transfer room are
occupied.
An attempt was made to add
more than 20 patient’s to the
Waiting patient area.
Transfer a patient out of the
Waiting patient area and try
again.
* Messages are shown in all bold text.