Datasheet

Mindjet Software Assurance and Support
Guide to Customer Support Services
1. © 2010 Mindjet October 5, 2010 6
Contact and Hours of Operation
Support hours are as listed below. Mindjet reserves the right, in its sole discretion, to
change, modify, add, or remove regional points of contact and availability.
Online contact
Self-service and web form case submission is available 24x7 on Mindjet Support Services
website. Additionally, Mindjet offers Live Chat during normal business hours available on
Mindjet Support Services website homepage.
Mindjet Support Services Website homepage www.mindjet.com/support
Technical support case submission www.mindjet.com/app/support.aspx
Phone contact
Support Center
Language
Hours Phone
DACH German 9am – 5pm CET (GMT +1) +49 (0) 180 - 500 - 9129
UK English 9am – 5pm (GMT) +44 (0) 845 - 355 - 5500
France* French 9am – 5pm CET (GMT +1) +33 (0) 821 - 230 - 109
+49 (0) 6023 - 9645 - 333
EMEA English 9am – 5pm CET (GMT +1) +44 (0) 845 - 355 - 5500
Americas English 6am – 5pm Pacific (GMT -8) +1 877 - 646 - 3538
Asia/Pacific, incl.
Japan**
English 9am – 5pm Pacific (GMT -8) +1 877 - 646 - 3538
* Mindjet provides limited French speaking technical support during normal business hours, as set forth above. If
French speaking agent is not available, your call will be routed to the European English speaking agents.
** Asia and Pacific Region customers, including Japan. are currently supported by the Americas’ Support Call
Center. Support response time will be based on case receipt during Support Call Center operational hours. Mindjet
does not provide Japanese language phone support at this time.