Datasheet

Mindjet Software Assurance and Support

Guide to Customer Support Services

Support Services at a Glance

Mindjet recognizes that your success is our success, and to this end, MSA offers a variety of

software support options to get you up and running quickly and easily, whether you are

installing on a personal desktop or deploying across the enterprise.

Mindjet Software Assurance and Support

When Purchased Time of license purchase

24x7 Self-Service Resources

Web Support

Phone Helpdesk Support

Product Updates

Product Upgrades

Local Time Zone Coverage*

Case Queue Prioritization

Case Escalation

Authorized Contacts

Large-Scale Deployment Assistance

* 9-5pm Local Support Call Center time; Americas Support hours are 9-5 Pacific and Eastern time.

Mindjet Software Assurance and Support

MSA is for individuals and enterprise customers who recognize that they would like support

assistance and would also like to take advantage of the incentive to guarantee an upgrade

to the next version of the Product. MSA is only available at time of Product license purchase

and must be purchased on per user/per product license basis per year.

Upgrades to the Next Product Version: take advantage of the early low-cost purchase

commitment to ensure seamless access and availability to our next Major Release, as

defined in the Product Releases and Maintenance Policy.