Instruction Manual

Owning Costs
Proven Best Investment
Customer Support Agreements
A Customer Support Agreement (CSA) is an arrangement
between you and your Cat dealer that helps you lower your
total cost per ton. CSAs are flexible, allowing them to
betailored to your business needs. They can range from
simple Preventive Maintenance Kits to elaborate Total
CostPerformance Guarantees. Having a CSA with your
Catdealer enables more time for you to do what you
dobest– run your business.
Monitoring Systems
Monitoring product health is key to optimizing the life
of an investment into a Cat Wheel Loader.
• Cat Product Link – Cat Product Link allows remote
monitoring of equipment to improve overall fleet
management effectiveness. Product Link is deeply
integrated into machine systems. Events and diagnostic
codes, as well as hours, fuel, idle time and other detailed
information are transmitted to a secure web based
application, VisionLink™. VisionLink includes
powerfultools to convey information to users and
dealers, including mapping, working and idle time,
fuellevel and more.
• S·O·S
SM
Services – Helps manage component life and
decrease machine downtime, increasing productivity and
efficiency. Regular fluid sampling can help track what
is going on inside your machine. Wear related problems
are predictable and easily repairable. Maintenance can
be done to accommodate your schedule, resulting in
increased uptime and flexibility in maintenance repairs
before failure.
Parts Availability
Caterpillar provides an unsurpassed level of personalized
service to help you work more cost effective and efficient.
Byutilizing a worldwide parts network Cat dealers help
minimize machine downtime and save money by delivering
replacement parts within 24 hours.
Resale Value
Owning quality equipment is an important factor in
maintaining resale value. Caterpillar is not only known
formachines that are better built, but provides product
anddealer support to maintain the reliability and durability
of your machine.
12