User's Guide

Chapter Seven - 53
Maintenance and Service
E-RMA
Instructions:
1. Contact your dealer and provide users’ names and passwords for authorization to E-
RMA service.
2. Login E-RMA service platforn
Instructions : Crete’s website www.mildef.com.tw => SERVICE/SUPPORT menu =>
E-RMA
3. Fill out the RMA Request Form to apply for an RMA number.
*Please follow the instruction below for RMA Form Example:
SERVICE/SUPPORT menu => E-RMA => Category => RMA Form Example
4. Check the status on the website after you receive the issued number.
Status descriptions/
Status
Description
Approved
RMA number has been issued.
RCV
The device is received.
CHK
The device is in check.
REP
The device is in repair.
RPD
The device has been repaired.
FQC
The device is in function testing.
SHP
The device has been shipped.