User manual

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USB DRIVER ADDENDUM
USB Printer/HID Device Type
There are two approved ways to install a Boca Systems USB printer. The class 7 printer drivers Boca Systems
provides are Microsoft certified on Win2000, XP, Win2003 server, Vista and Win7. The 26/46 model printers
have the ability to operate as a USB Class 7 device (Printer Mode) or a USB Class 3 device (HID Mode). This
does not apply to all 22/42 & most 24/44 model USB printers. These older printers operate as a USB Class 7
device (Printer Mode) only.
1. Printer Mode (Class 7) as a printer using Printer Drivers and USB Printing Support. (Boca Systems
recommended default approach). Once install the printer can be tested using Boca Systems Customer
Drivers program.
2. HID Mode (Class 3) as an actual HID Device using Windows drivers (USB - HID compliant device
brand new approach). Once install the printer/HID can be tested using Boca Systems Customer
Interfaces program.
Multiple printer drivers exist that work with our printers. Boca Systems, Windows and third party vendors, all
supply printer drivers that work with our class 7 printers. Put all these combinations together and there are
dozens of ways to successfully install a Boca Systems USB printer. However, only one of these methods will
work with a given ticketing system. Before installing a Boca Systems USB printer it is important to understand
which class and driver were chosen by the developer of the ticketing system.
If Class 7 printer drivers are needed (Method #1 above) then the printer drivers should be put on the PC before
the printer is plugged in and turned on. This makes it easier on the Windows Printer Install wizard. Boca
Systems printer drivers can be downloaded from our web site.
If the intent is to use a Boca Systems USB printer as a Class 3 device in HID mode (Method #2 above) the
drivers needed are supplied within Windows operating system. Nothing needs to be downloaded. Put the Boca
Systems USB printer into HID mode from the factory menu (on the display) and then plug the printer into the
PC. In this “Plug and Play” mode the PC will automatically install the printer as an HID compliant device.
The default factory configuration is that a printer is shipped in Printer mode (class 7) unless otherwise specified
by the customer when ordering the printer. If the printer has already been installed on the PC as a class 7
printer and now it is necessary to change the printer to HID mode (class 3) it is important remove the class 7
drivers and registry entries while the class 7 printer is still plugged in. Start by opening two windows, the
“Printers and Faxes” window and the “Device Manager” window. Delete the Boca Systems printer driver(s)
listed on the P&F window. It is also necessary to uninstall the entry for “USB printing support” listed under
“Universal Serial Bus controllers on the Device Managers window.
For printers equipped with a display the Factory menu can be accessed by holding down the Menu and Choices
button simultaneously for about three seconds. “FACTORY MENU!” will appear on the display. Use the
Menu/Test buttons to move forward/backward through the list of Factory Configuration Items looking for “USB
DEVICE TYPE”. Use the Choices button to toggle between “HID” and “PRINTER”. When HID is displayed
press the Test button twice to select and save the change. The printer will reinitialize and install itself as an
HID.
For printers not equipped with a display, FGL text commands exist to allow the USB printer device type to be
changed.
<usbp> - Set USB Device type a Class 7 Printer
<usbh> - Set USB Device type to a Class 3 Human Interface Device