User manual

100
REMOTE MANAGEMENT ADDENDUM
(Implemented on A46 boards)
Remote management is provided on all printers with Ethernet capability, allowing remote control and monitoring
of the printer using the internal Web Server and E-mail Service. Basic printer status, including a software
controlled Tickets Low status, can be viewed on user accessible web pages.
REAL-TIME STATUS WEBPAGE
The Web Menu is displayed by entering the IP address of the printer into a Web Browser. The Standard
Configuration page (Configure Printer) is the default page. If desired, you can select the Real-time page as the
default page by changing the 'Default Webpage’ option. The Real-time page will display the current status of
the printer, some Printer information and the Printer Configuration settings. The Real-time Status displayed
includes the Ready, Paper Out, Paper Jam, Cutter Jam, and the Tickets Low function. The page will be
refreshed automatically according to the Webpage refresh rate (see below).
Notes:
• The format of the Real-time Status page is subject to change.
• If the Real-time Status page is selected as the default page, it will be displayed when the printer's IP
address is entered in a Web Browser. The 'Configure Printer’ link on the left-hand side will take the
customer to the Standard Configuration page.
• Normally, the printer will not accept two open TCP ports at the same time. However, it will now allow
both an open Webpage TCP connection on Port 80 and another open TCP port like 9100 or 515. This
will allow the status to be updated even while printing tickets.
• The Real-time Status Webpage can be manually refreshed without waiting for the refresh interval to
expire by clicking the refresh symbol on your web browser.
• If the printer resets for any reason, the Webpage connection should be manually refreshed, as it may
not be able to re-establish the connection automatically.
Warning:
• Do not 'save changes' from the Standard Configuration Webpage while printing tickets. It will cause
unpredictable results.
WEBPAGE REFRESH RATE
This controls the rate at which the Real-time Status Webpage is refreshed. It can be entered using the Control
Panel Menu, the appropriate FGL command or the Web Configuration Page. The default rate is 15 seconds.
EMAIL WEBPAGE
The Email Settings page can be used to set the email address to which the printer will send an email upon
detection of power on, tickets low, paper out, paper jam or a cutter jam conditions. Email setup options include
SMTP Server Address and Port number, Email to and from fields as well as a 140 character email message. As
most email servers require Authentication, we suggest that you enter a username/password combination so that
the message can be processed by your email server.
Upon detection of one of the alerts, the printer will send an email to the 'Email To: address. It will indicate the
cause of the alert in the 'subject' line of the email. The body of the email will contain the email message that
was filled in by the customer.
Notes:
• The email function may not work on all email servers due to security measures.
• Emails are sent using the SMTP protocol.
• If the Boca Printer is using a fixed IP (verses DHCP) the DNS Server field must be filled in using the
'Configure Printer' Webpage, Control Panel Menu or appropriate FGL command.
• It has been tested on the AOL server, so you should be able to use an AOL address as a last resort.