Operator`s manual

23
c. Check that the ticket stock is being loaded correctly. Consult “Installation” section.
d. Contact your system provider or
BOCA for further assistance.
4.
ERRATIC CUT POSITION
a. Check for defective ticket stock. Is the black mark unevenly spaced apart or
light in color? Is the ticket too wide for the paper path?
b. Clean off opto eyes (see
item #15 of parts list) with air.
c. Check that the platen is clean. Consult “Platen (Rubber Drive Roller)” section.
d. Replace ticket cut opto.
e. Contact your system provider or
BOCA for further assistance.
5.
ERRACTIC PRINT POSITION
a. See # 4
6.
CUTTER KNIFE DOES NOT MOVE (if equipped)
a. Check for blockage in the cutter area.
c. Default printer settings. With the printer powered off hold down the TEST button and then power up
the printer. Keep the TEST button held down for ten seconds and release.
c. Contact your system provider or
BOCA for further assistance.
7.
POOR PRINT OUT (light print out)
a. Try a different stack of ticket stock.
b. Make sure the print head/cam lock assembly if fully locked in the closed position.
c. Clean print head. Consult “
Thermal Print Head” section.
d. Adjust print intensity setting via the control panel (if equipped). (see Appendix A)
e. Replace thermal head.
f. Contact your system provider or
BOCA for further assistance.
8.
POOR PRINT OUT (white voids in print out)
a. Clean print head. Consult “Thermal Print Head” section.
b. Replace thermal head.
c. Contact your system provider or
BOCA for further assistance.
9.
NO PRINT OUT
a. Try a different stack of ticket stock.
b. Check head cable for electrical connection at both ends
c. Check to make sure head cable is plugged in properly into the thermal head.
d. Replace the thermal head.
e. Contact your system provider or
BOCA for further assistance.
10.
PRINTER SKIPS TICKETS WHILE PRINTING
a. Check position and quality of black mark on the ticket stock.
b. Clean off opto eyes with air.
c. Check that the platen is clean. Consult “
Platen (Rubber Drive Roller)” section.
c. Replace ticket cut opto.
d. Contact your system provider or
BOCA for further assistance.
11.
PRINTER SKIPS TICKETS AND DIES
a. See # 10.
12.
TICKET JAM ENTERING THE CUTTER AREA
a. Make sure the entrance to the cutter area is not blocked.
b. Contact your system provider or BOCA for further assistance.
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