Operator`s manual

Lemur-2 without optional LCD display
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11.0 Troubleshooting Guide
This is a simplified troubleshooting guide listing some of the typical problems. It is not intended to provide
technical details or repair methods, but can serve as a guide to fault isolation in the field. As a safety
precaution, all service to the printer should be done by
qualified persons with power off and
the AC cord unplugged from the printer. Following any procedure requiring the removal of
covers and/or doors, please verify that they have been properly attached and fastened prior to
operating the printer. If you need additional help, please visit the link below
www.bocasystems.com/onlinesupportform.html
1.
NO OPERATION, LED’S DON’T LIGHT UP UPON POWER UP
a. Power the printer off and wait 30 seconds then power it back on.
b. Check the power cord for proper installation at both ends.
c Check that there is power at the AC outlet.
d. Contact your system provider or
BOCA for further assistance.
2.
POWER IS ON BUT NO OPERATION
a. Check to make sure the load switch (see item #21 of parts list) makes a clicking sound when you
load ticket stock over it. If switch needs adjustment then contact BOCA for documentation.
b. If cutter knife (if so equipped) does not go up and down after power up, See # 6.
c. With the printer powered off, unplug the thermal head and turn on the printer. If printer works then
replace the thermal head.
d. Contact your system provider or
BOCA for further assistance.
3.
POWER IS ON BUT TICKET WILL NOT LOAD
a. See # 2
b. Make sure the print head/cam lock assembly is fully locked in the closed position.
Consult “
Thermal Print Head” section.
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