Product Manual

38 MM562 Installation Instructions
If your Gate Operator is not operating properly, please follow the steps below:
1. First use the procedures found in the Troubleshooting Guide (see page 25).
2. Use the 24/7 Troubleshooting Wizard at http://support.gtoinc.com.
3. If you are unable to solve the problem, call the GTO Service Department at [phone], or (850) 575-
4144. Refer to the serial number (located on the right side of the control box) and date of purchase when
calling for assistance.
4. If repair or replacement of your gate operator is necessary, the Service Department will assign a Return
Goods Authorization (RGA) number to you.
5. Securely pack the component(s) authorized for return to the factory. Include a copy of your sales receipt
for the purchase of the product(s). Write the RGA number issued to you on the outside of the package in
LARGE BOLD PRINT.
Ship the package(s) freight prepaid to: GTO, 3121 Hartseld Road, Tallahassee, Florida, USA 32303.
NOTE: Products returned to GTO without a Return Goods Authorization (RGA) number in LARGE
BOLD PRINT on the outside of the package WILL NOT be accepted. Also, items returned to GTO
freight collect WILL NOT be accepted.
Repair Service
GTO Technical Service and Installation Assistance
8:00am–7:00pm • Monday–Friday (EST)
Toll Free Support: 800-543-1236 • Local Support: 850-575-4144 • Fax: [phone]
24/7 Troubleshooting Wizard: http://support.gtoinc.com