Service manual

IQmark Digital Spirometer Operation Manual

105

R. Customer Service and Contact Information

For help in diagnosing problems with this product, refer to the online help for immediate

assistance. You can also contact Midmark Diagnostics Group Customer Service at (800) 624-

8950. Office hours are 8:00 AM- 5:00 PM, Pacific Standard Time (PST).

Warranty

All Midmark Diagnostics Group Products are warranted free from manufacturing and

material defects for 12 months from the date of purchase. Any misuse or abuse of the

product voids all warranties.

Return Goods Authorization

To return any product for repair, an RMA (Return Materials Authorization) number must be

obtained from Midmark Diagnostics Group Customer Service. This number should be

referenced on the package(s) containing the items to be returned and in any correspondence

regarding the return.

Shipping

Before shipping any unit to Midmark Diagnostics Group, be certain that an RMA (Return

Materials Authorization) number has been issued and that all guidelines regarding this

authorization are followed. We highly recommend that you follow all guidelines for the

shipment of a medical product set forth by the shipping company of your choice. If a

question should arise regarding an appropriate method of shipment, please feel free to ask

when calling for your Return Goods Authorization Number. It is ultimately the responsibility

of the customer when shipping a product to ensure that all packages and their contents get to

Midmark Diagnostics Group safely.

Midmark Diagnostics Group will not assume any responsibility for damage due to

improper packaging, shipment or use of a product. Such actions will result in all

warranties being void. It is the customer’s responsibility to ensure proper packaging

and shipment of the product. Packaging and shipping costs associated with the return

of the product to Midmark Diagnostics Group are also the customer’s responsibility.

Midmark Diagnostics Group

1125 W. 190th Street

Gardena, California, USA 90248

PH 800-624-8950

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