Specifications

IQmark Digital ECG Operation Manual
45
G. Customer Support
For immediate help diagnosing problems with this product, refer to the online Help or
Appendix B, Troubleshooting Guide. Otherwise, contact Midmark Support Services at
[phone], ext. 2 between 6:30 AM- 4:30 PM, Pacific Standard Time.
Warranty
All Midmark products are warranted to be free from manufacturing and material
defects for 12 months from the date of purchase, except for the ECG clips, which are
warranted for the initial 30 days. Any misuse or abuse of a Midmark product voids all
applicable warranties.
Return Materials Authorization
To return any product for repair, an RMA (Return Materials Authorization) number must
be obtained from a Midmark Support Services representative. Mark this number on all
the packaging containing the items to be returned and in any correspondence regarding
the return.
Shipping
Before shipping any unit to Midmark, be certain that an RMA number has been issued
and that all guidelines regarding this authorization are followed. We highly recommend
that you follow all guidelines for the shipment of medical products set forth by the
shipping company you choose to use. If a question should arise regarding the
appropriate method of shipment, please feel free to ask when calling for your RMA
number. It is ultimately the responsibility of the customer when shipping a product to
ensure that all packages and their contents get to Midmark safely. Midmark will not
assume responsibility for damage incurred by improper packaging, shipment, or
product use. Such actions will void all applicable warranties.
Midmark Diagnostics Group
1125 West 190
th
Street
Gardena, CA 90248
Tel: [phone]
USA: [phone], ext. 2
Fax:[phone]
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