Specifications
IQmark Digital ECG Operation Manual
36
Troubleshooting Guide
Error Message/Problem
Recommendation/Possible Solution
SERIAL PORT ERROR! EXIT.
Message appears after
starting a new ECG. No ECG
trace is displayed on the
screen.
The ECG module cannot communicate with the ECG Acquisition
module; it is either connected to the wrong serial port or the
configuration is incorrect.
NOTE for PDA users: If you are using the same COM or USB port for
the ECG module and the PDA, exit the syncing program before running
the IQmark Digital ECG program.
NOTE for Touchscreen Display users: If you are using the same COM
or USB port for the ECG module and the touchscreen display, close or
disable the touchscreen driver before running the IQmark Digital ECG
program.
Refer to Sections II-B and II-D for COM port selection and setup.
Use Auto Detect to find the correct COM port.
Details button does not work
in the ECG Report Review
screen.
1. Exit the IQmark Digital ECG application.
2. Start MS-DOS Prompt.
3. Change directory to c:\windows\system (if Windows NT,
c:\winnt\system32)
4. Type regsvr32 msflxgrd.ocx and press Enter
5. Type regsvr32 oleaut32.dll and press Enter
6. Exit MS-DOS Prompt and restart the IQmark Digital ECG
application.
Incorrect diagnostic
interpretation.
Refer to ECG signal quality problems above.
Patient’s Date of Birth, Sex and Medications must be accurately
entered. Refer to Section III-E, Testing a New Patient.
Edit the diagnostic statements accordingly. Refer to Section III-F,
ECG Report Review.
No error message and no ECG
trace on Live ECG screen.
Refer to ECG MODULE NOT RESPONDING above.
Refer to SERIAL PORT ERROR above.
Prints slowly when printing
live ECG tracing or printing
automatically after analysis.
Depending on your computer, print jobs may be slower if the ECG
module is still actively collecting live ECG data.
Click Freeze before printing the ECG tracing displayed on the
screen. Refer to Section III-E, Live ECG.
Verify that Print after Analysis is not checked. Refer to Settings
section, Printer Format Settings and RR Variability Settings.
Uncheck Grid setting. Printing ECG reports without the grid will
expedite the print jobs.
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