Specifications

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IQmark Digital ECG Operation Manual

Troubleshooting Guide

Error Message/Problem

Recommendation/Possible Solution

ECG MODULE NOT

RESPONDING!

Message appears after

starting a new ECG test. No

ECG tracing is displayed on

the screen.

The program cannot communicate with the ECG module because it is

not on, not connected to the computer, or is connected to the wrong

port.

NOTE for PDA users: If you are using the same COM or USB port for

the ECG module and the PDA, exit the syncing program before

running the IQmark Digital ECG program.

NOTE for Touchscreen Display users: If you are using the same

COM or USB port for the ECG module and the touchscreen display,

close or disable the touchscreen driver before running the IQmark

Digital ECG program.

Verify that the ECG module is connected to the correct serial

port. Refer to Sections II-B and II-D.

For Valentine ECG module: Verify that the ON LED on the ECG

module is lit. If not, push the power button.

For Valentine ECG, verify that the Low Battery LED is not blinking.

If it is, install new batteries.

For IQmark Digital ECG module: Verify that the LED on the top

cover is green. If the LED is red, install new batteries. If there is a

symbol on the module, you may need to press it to turn on its

power.

ECG SECURITY KEY NOT

FOUND

Message appears after

clicking Analyze. This

message only appears when

using the Valentine PC-ECG

module and not with the

IQmark Digital ECG module.

IQmark Diagnostic Workstation cannot find the Security Key for the

Valentine PC-ECG because it is either not installed or there is a conflict

with the parallel port.

Verify that the Security Key is installed directly on the parallel

(printer) port of the computer and that the printer cable is

connected to the back of the Security Key. Ensure that the printer

is on and ready (or online).

Print from Windows Notepad or any text file to verify the parallel

port is working properly with the Security Key installed.

ERROR: THERE MUST BE AT

LEAST 2 REPORTS FOR

SERIAL COMPARISON

/TRENDING.

Message appears after

clicking the Serial

Comparison button.

Serial Comparison in ECG requires at least 2 ECG reports completed

under the same patient.

Click OK. Perform additional test if needed.

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