Specifications

IQmark Digital ECG Operation Manual
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B. Troubleshooting Guide
This Troubleshooting Guide provides a list of solutions and recommendations to
problems you might encounter with the IQmark Digital ECG. Before calling Midmark
Support Services, please refer to the following table for help. Error messages are
displayed at the center or at the bottom right corner of the screen.
 NOTE: For errors that occur during the analysis or management of ECG files, please
refer to Troubleshooting section in the IQmark Diagnostic Workstation
Operation Manual.
Troubleshooting Guide
Error Message/Problem
Recommendation/Possible Solution
DATA FORMAT ERROR
Message appears after
starting a new ECG.
A format error has occurred in the ECG data collected.
This error message can be cleared by clicking on Settings, then
Cancel.
Verify that the Low Battery LED on the ECG Module is not
blinking. If it is, install new batteries.
Switch to 4 leads display format. Refer to section on Live ECG for
Display setting change instructions.
Turn off Waveform Smoothing. Refer to section on Live ECG and
Default Interpretation and Acquisition Display settings.
If an error message appears consistently at the beginning of a new
ECG, verify that the ECG module is connected to the correct serial
port. Refer to Sections II-B and II-D.
DISPLAY DIAGNOSTICS:
Delays in the ECG display
have been detected. Click
Help to diagnose this
problem.
Message appears while
running an ECG.
A. The graphics display adapter in the computer is too slow
displaying the live ECG for the current display settings.
B. The computer might also be too slow or too busy running other
programs in the background.
C. If you are running live ECG in a thin-client environment, your
bandwidth maybe too low.
Click Help and follow the recommendations on the Help screen.
Verify that the Waveform Smoothing option is off and set to
display in 4 leads display format. This is found under Default
Interpretation and Acquisition Display Settings tab on Settings
function.
Verify that you do not have any other tasks or programs running.
Exit IQmark Diagnostic Workstation and close all running
programs. Restart IQmark Diagnostic Workstation without
restarting the computer.
If the above fails to correct the problem, disable the Display Real-
time ECG Tracing under Default Interpretation and Acquisition
Display Settings tab on Settings function.
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