Owner's Manual

Page 20
TROUBLESHOOTING
TIPS
Problem Solution
Noise when unit is
cooling.
Air movement sound. This is normal. If too loud, set to a slower
FAN setting.
Window vibration - poor installation. Refer to installation
instructions or check with installer.
Water dripping
INSIDE when unit is
cooling.
Improper installation. Tilt air conditioner slightly to the outside to
allow water drainage.
Refer to installation instructions - check with installer.
Water dripping
OUTSIDE when unit
is cooling.
Unit removing large quantity of moisture from humid room. This
is normal during excessively humid days.
Remote sensing
deactivating
prematurely (some
models).
Remote control not located within range. Place remote control
within 26.2 feet & 180°, radius of the front of the unit, and
pointed in the general direction of the air conditioner unit.
Remote control signal obstructed. Remove obstruction.
Room too cold. Temperature setting too low. Increase temperature setting.
Noise when unit
starts.
A “da-da” sound may occur for thirty seconds when the unit is
turned on due to the compressor starting. It is normal.
Unit will not connect
to WiFi or App does
not work (some
models).
For additional support and troubleshooting tips, visit the “Help”
tab within the MSmartHome app.