User`s manual

Page 48
TROUBLESHOOTING
Problem Solution
Unable to configure the
Management Card by method 1
or method 2
1. Check the LED status, the normal condition is both
the yellow and green LED are on.
If green LED is off:
Check the Interface Card for proper seating in the UPS
and ensure that the UPS power is on.
If yellow LED is off:
1. Ensure the network connection is valid
2. Ensure the PC being used is on the same physical
network as Network Interface Card.
Unable to ping the Management
Card
1. Verify the IP Address of the Network Interface Card.
Refer to the appendix for selecting an IP Address
2. If the PC being used is on a different physical
network from the Network Interface Card, verify the
setting of subnet mask and the IP address of gateway.
Forgotten user name and/or
password
Please refer to the “Reset to Default Setting/Recover
from a forgotten password” section of the user’s
manual.