Manual

237 PRO X User Manual
Appendix G: Troubleshooting
This appendix gives details of problem diagnosis and rectication.
To help guarantee system robustness and reliability — probably the fundamental requirements for live performance consoles — it is imperative to be able to test
and diagnose problems with any part of the system easily. The software of the PRO X has built-in tests to cater for this, but there are also external diagnostic facilities
available when these tests are cannot be carried out.
No audio
If you have set up your system and followed all of the instructions for obtaining audio, but you are not hearing anything through the speakers, check the following:
• Make sure the appropriate ST buttons in the input fast strips are on (see “Masters sections and pan control” in chapter 30).
• Make sure the appropriate ST buttons in the source a/b panels (monitors section of the master bay) are on (see “solo (a and b) sections” in chapter 14).
• Make sure nothing is muted.
• Make sure no faders are set to minimum.
• Check that the VCA/group master faders are at unity gain.
• Use solo at selected points in the signal path to try and pinpoint where the signal is being lost.
• Check for correct signal routing by making sure channel sources/destinations are correctly assigned.
If you still don’t have any audio, contact MIDAS Technical Support.
Diagnostics
You can view the Diagnostics screen to get an overview of the current health and status of the system. The Diagnostics screen shows real-time connectivity of the
system, the health of connected nodes and whether a device is congured or not.
The status LED at the top of the screen, which is constantly displayed while the control centre is switched on, is linked to the status of individual items on the
Diagnostics screen. You can click on it to see what is causing the error.
Item Element Description
1
CONFIG
button
Opens the AES50 Device Conguration window (see Figure 14 “Typical AES50 Device Conguration window”
in chapter 8)
2 Column titles
The columns house the following: Uncongured contains any units that have not been congured during the
patching procedure; Congured contains congured units; Link shows the router/unit connection; Stage
Router/FOH Router contains the appropriate router and any associated rack units; and HyperMac shows the
router/router connections.
2
1
An example of the Diagnostics screen, showing the three types of device condition.