Installation guide

Contents
1-vii
Best Practice Suggestions ..........................................................................C-4
Selecting Deployment Method and Redundancy .......................................C-5
Best Practice Suggestions ..........................................................................C-7
Appendix D: Maintenance and Technical Support
Product Maintenance ....................................................................................D-2
Maintenance Agreement .......................................................................... D-2
Renewing Your Maintenance Agreement .............................................D-3
Contacting Technical Support ..................................................................... D-4
TrendLabs .................................................................................................. D-5
Knowledge Base ........................................................................................D-5
Known Issues ............................................................................................ D-6
Sending Suspicious Code to Trend Micro ............................................ D-6
Security Information Center ........................................................................ D-7
Appendix E: Creating a New Virtual Machine Under VMware
ESX for IWSVA
Introduction .....................................................................................................E-2
Creating a New Virtual Machine ..................................................................E-2
Powering On the IWSVA Virtual Machine and Completing the Installation
E-16
Appendix F: Creating a New Virtual Machine Under Microsoft
Hyper-V for IWSVA
Introduction .....................................................................................................F-2
IWSVA Support for Hyper-V ....................................................................... F-2
Hyper-V Virtualization Modes ................................................................F-2
Installing IWSVA 6.5 on Microsoft Hyper-V ............................................ F-3
Importing the IWSVA Image .................................................................. F-7
Assigning Resources to IWSVA .............................................................. F-9
Powering On the IWSVA Virtual Machine and Completing the
Installation ................................................................................F-20