Installation guide

Maintenance and Technical Support
D-7
• Description: Include a brief description of the symptoms you are experiencing. Our
team of virus engineers will “dissect” the file to identify and characterize any risks it
might contain and return the cleaned file to you, usually within 48 hours.
Note: Submissions made through the submission wizard or virus doctor are addressed
promptly and are not subject to the policies and restrictions set forth as part of the
Trend Micro Virus Response Service Level Agreement.
When you click Next, an acknowledgement screen displays. This screen also displays a
case number for the problem you submitted. Make note of the case number for tracking
purposes.
If you prefer to communicate by email, send a query to the following address:
[e-mail]
In the United States, you can also call the following toll-free telephone number:
(877) TRENDAV, or 877-873-6328
Security Information Center
Comprehensive security information is available over the Internet, free of charge, on the
Trend Micro Security Information Web site:
http://www.trendmicro.com/vinfo/
Visit the Security Information site to:
• Read the Weekly Virus Report, which includes a listing of risks expected to trigger in
the current week, and describes the 10 most prevalent risks around the globe for the
current week
• View a Virus Map of the top 10 risks around the globe
• Consult the Virus Encyclopedia, a compilation of known risks including risk rating,
symptoms of infection, susceptible platforms, damage routine, and instructions on
how to remove the risk, as well as information about computer hoaxes
• Download test files from the European Institute of Computer Anti-virus Research
(EICAR), to help you test whether your security product is correctly configured
• Read general virus information, such as: