Installation guide

Trend Micro™ InterScan™ Web Security Virtual Appliance 6.5 Installation Guide
D-6
Known Issues
Known issues are features in your IWSVA software that might temporarily require a
workaround. Known issues are typically documented in section 7 of the Readme
document you received with your product. Readme files for Trend Micro products,
along with the latest copies of the product manuals, can also be found in the Trend
Micro Update Center:
http://www.trendmicro.com/download/
Known issues can be found in the technical support Knowledge Base:
http://esupport.trendmicro.com/en-us/business/pages/technical-s
upport.aspx
Trend Micro recommends that you always check the Readme file for information on
known issues that could affect installation or performance, as well as a description of
what’s new in a particular release, system requirements, and other tips.
Sending Suspicious Code to Trend Micro
You can send your viruses, infected files, Trojans, suspected worms, spyware, and other
suspicious files to Trend Micro for evaluation. To do so, visit the Trend Micro
Submission Wizard URL:
http://subwiz.trendmicro.com/SubWiz
Click the “Submit a suspicious file/undetected virus” link. The following screen
displays.
You are prompted to supply the following information:
• Email: Your email address where you would like to receive a response from the
antivirus team.
• Product: The product you are currently using. If you are using multiple Trend
Micro products, select the product that has the most effect on the problem
submitted, or the product that is most commonly in use.
• Number of Infected Seats: The number of users in your organization that are
infected.
• Upload File: Trend Micro recommends that you create a password-protected zip
file of the suspicious file, using the word “virus” as the password—then select the
protected zip file in the Upload File field.