Installation guide

Maintenance and Technical Support
D-5
TrendLabs
TrendLabs is Trend Micro’s global infrastructure of antivirus research and product
support centers that provide up-to-the minute security information to Trend Micro
customers.
The “virus doctors” at TrendLabs monitors potential security risks around the world, to
ensure that Trend Micro products remain secure against emerging risks. The daily
culmination of these efforts are shared with customers through frequent virus pattern
file updates and Advanced Threat Scan Engine refinements.
TrendLabs is staffed by a team of several hundred engineers and certified support
personnel that provide a wide range of product and technical support services.
Dedicated service centers and rapid-response teams are located in Tokyo, Manila, Taipei,
Munich, Paris, and Lake Forest, CA, to mitigate virus outbreaks and provide urgent
support.
Knowledge Base
The Trend Micro Knowledge Base is a 24x7 online resource that contains thousands of
do-it-yourself technical support procedures for Trend Micro products. Use Knowledge
Base, for example, if you are getting an error message and want to find out what to do
to. New solutions are added daily.
Also available in Knowledge Base are product FAQs, hot tips, preventive antivirus
advice, and regional contact information for support and sales.
Knowledge Base can be accessed by all Trend Micro customers as well as anyone using
an evaluation version of a product. Visit:
http://esupport.trendmicro.com/en-us/business/pages/technical-s
upport.aspx
And, if you can't find an answer to a particular question, the Knowledge Base includes
an additional service that allows you to submit your question through an email message.
Response time is typically 24 hours or less.