Installation guide

Maintenance and Technical Support
D-3
Typically, ninety (90) days before the Maintenance Agreement expires, you will be
alerted of the pending discontinuance. You can update your Maintenance Agreement by
purchasing renewal maintenance from your reseller, Trend Micro sales, or on the Trend
Micro Online Registration URL:
https://olr.trendmicro.com/registration/
Renewing Your Maintenance Agreement
Trend Micro or an authorized reseller provides technical support, pattern file
downloads, and program updates for one (1) year to all registered users, after which you
must purchase renewal maintenance.
If your Maintenance Agreement expires, scanning will still be possible, but pattern file
and program updates will stop. To prevent this, renew the Maintenance Agreement as
soon as possible.
To purchase renewal maintenance, contact the same vendor from whom you purchased
the product. A Maintenance Agreement, extending your protection for a year, will be
sent by post to the primary company contact listed in your company’s Registration
Profile.
To view or modify your company’s Registration Profile, log on to the account at the
Trend Micro online registration Web site:
https://olr.trendmicro.com/registration
You are prompted to enter a log on ID and password.
To view your Registration Profile, type the log on ID and password created when you
first registered your product with Trend Micro (as a new customer), and then click Log
on.