Installation guide

Trend Micro™ InterScan™ Web Security Virtual Appliance 6.5 Installation Guide
B-8
Use these files when working with Trend Micro technical support to help diagnose
the cause of your problem. To view the files yourself, use a program like GDB, the
GNU Project debugger.
• Log file for the day the issue occurred
• All log files the day the issue occurred (logs are stored in
/etc/iscan/log by
default)
•Make sure
verbose=1 is set in the [ftp], [http], and [notification] sections of
the
intscan.ini file
•Make sure
log_trans=yes is set under the [ftp] and [http] sections of the
intscan.ini file
• From the Web console, take a screen shot of the System Status page.
• Record the IWSVA version number
• URL samples (if applicable)
• Get a packet capture of the failing transaction by using the CLI capture command
(for example, enter
start task capture interface eth0 in enable mode).