Installation guide

Trend Micro™ InterScan™ Web Security Virtual Appliance 6.5 Installation Guide
B-6
Troubleshooting
Troubleshooting Tips
• Issue: IWSVA could not connect to the database specified in the Database
Connection Settings page. The IWSVA management console displays the following
error message:
JDBC-ODBC BRIDGE: [UNIXODBC] Could not connect to the
server; Could not connect to remote socket.
Solution:
• Check the ODBC connection or the database server and try again.
• Issue: The IWSVA management console displays an authentication error message.
JDBC-ODBC BRIDGE: [UNIXODBC]FATAL: Password authentication
failed for user.
Solution:
• Verify the user credential for the PostgreSQL Server and also ensure that the
database settings are correct (Administration > IWSVA Configuration >
Database Connections). If the problem persists, ensure that the permissions
in the
etc/iscan/odbc.ini file are correct.
Before Contacting Technical Support
When contacting Technical Support with your issues, having specific information can
streamline the process.
Installation Problems
Collect the following information about your installation problem before contacting
Trend Micro technical support to expedite the process.
1. IWSVA version and build number
2. Screenshot of the exact error that appears during installation
3. The stage of the installation