User Manual
4
Troubleshooting 4-1PTX-PRO User and Technical Manual
Troubleshooting
This chapter describes how to troubleshoot your Transmitter (PTX-PRO).
4.1 Getting Support for Your PTX-PRO
You can contact the Vislink Technical Support staff as follows:
24-hour Worldwide Customer Support
E-mail: support@mrcbroadcast.com
Telephone: +1 978-671-5929 or
888-777-9221
Customer Service
E-mail: customerservice@mrcbroadcast.com
Telephone: +1 978-671-5700 Press 3
Monday-Friday, 8AM-5PM EST USA
When you contact Technical Support, include the following information:
• Model number and serial number (located on a label on the bottom of each unit).
• Approximate purchase date.
4.1.1 Replacement Parts
The external cables and connectors for the PTX-PRO are listed in the following table. If you
need something that is not listed, ask your Sales Representative or consult the factory.
Part Description
AC Power Cable (120 VAC) Connects AC power to the PTX-PRO. Connectors on both ends.
AC Power Cable (240 VAC) Connects AC power to the PTX-PRO. Connectors on one end only.
DC Power Cable
(+11.0 to +36.0 VDC)
Connects DC power to the PTX-PRO. Connector on one end only.
Audio Input Cable Provides input to PTX-PRO AUDIO 1 and 2 connectors from 2 XLR
connectors. See Section A.3, Audio Connections on page A-3.
Null Modem Cable Connects PTX-PRO RS-232 connector to PC RS-232 connector.
For programming and monitoring data only. Section A.5, Data
Connections on page A-5.
Audio Input Connector Connects to PTX-PRO AUDIO 3 & 4 connector for Audio 3 and 4
inputs. Section A.5, Data Connections on page A-5.
Multipurpose Data Cable Connects to PTX-PRO RS 232 connector to monitor Wayside and
Radio data.
RF Coaxial Cable Connects PTX-PRO RF output connector to antenna.
Power Input Connector Connector only - Mates with PTX-PRO PWR connector.
Audio Input XLR Connector Connector only - Mates with PTX-PRO AUDIO 1 or 2 connectors.