User guide

DiscView PRO User Guide
A-6
Troubleshooting Guide
Microtest is committed to providing easy-to-use products that
increase productivity. We encourage your input on how we
can better meet your needs. Before you call Technical
Support, you may save yourself some time by looking over
the following statements and questions in this
troubleshooting guide, or in on-line Help. The guide presents
the most commonly asked questions and things to check
when using a DiscPort host. It then offers answers or
suggested procedures for tracking down problems and
correcting them. If you cannot solve your problem quickly
using this guide, please feel free to call us. Visit our web site
at http://www.microtest.com.
CLIB.NLM Requirements (NetWare Only)
IMPORTANT: Version 3.12f (or greater) of the NetWare
C NLM Runtime Library (CLIB.NLM) must be loaded
on the fileserver on which you will be installing the
DiscView NLMs (Server Components) BEFORE
performing the DiscView NLM installation.
To determine the version of the currently loaded CLIB.NLM
module, type MODULES <Enter> from the fileserver console
screen. Page through the module list to the entry for the
CLIB.NLM module and verify the version is 3.12f or greater.
The latest CLIB.NLM is included on the disk labeled NetWare
NLM Library Update Disk provided with this release. This
disk contains the latest NetWare NLM library update file
available via the NOVLIB forum on CompuServe. This file is
provided as a service to our customers and no warranty is
expressed or implied. All questions related to this update file
should be directed to Novell via CompuServe, or any other
NetWare support source. Microtest does not provide technical
support related to this update file.
Please see the README.TXT file on the NetWare NLM
Library Update Disk. If you are unable to locate this
distribution disk, the latest NetWare NLM Update file
can be downloaded from CompuServe (NOVLIB forum).