User`s manual

38 XT3500 User's Manual
Troubleshooting
The LED on the front panel indicates the status of the scanner.
First, make sure that you have followed Steps 1 to 4 as described in the “Initial
Setup” section of this document (unpack, install, unlock, connect). Then if your
problem is listed here, try the suggested solution.
1. No light comes on when the scanner is turned on.
Make sure your scanner is connected to your computer and plugged into a
power source.
Make sure your scanner is detected by your computer.
2. The Add/Remove Hardware Wizard appears on your screen.
Click the “Cancel” button and close the ScanWizard DI or ScanPotter Control
Panel.
Disconnect the Hi-Speed USB cable from the back of your computer, and refer
to the installation instructions in this document.
3. When trying to scan, an error message appears on your screen that reads,
“Can’t Find Scanners”.
Make sure your scanner is unlocked (see Step 3 in the “Initial Setup” section).
Make sure your scanner is connected to your computer and plugged in to a
power source (see Step 4 in the “Initial Setup” section).
Uninstall and reinstall the ScanWizard DI or ScanPotter software.
4. After clicking “Scan,” a blank screen appears.
Make sure your scanner is unlocked (see Step 3 in the “Initial Setup” section).
Uninstall and reinstall the ScanWizard DI or ScanPotter software.
5. Having trouble scanning the documents.
Make sure you place the document to be scanned properly on the scanner
glass surface.
Uninstall and reinstall the ScanWizard DI or ScanPotter software.
On - Ready to scan
Off - Scanner is off
Green Flashing - Scanning
LED indicator
F1
F2
F3
SCAN
COPY
OCR