User`s manual

Hardware Installation 2-5
Your Microtek scanner has been built to exacting standards. Just
like any piece of electrical equipment, however, your scanner or
the delicate parts in it are subject to wear and tear, and may
malfunction for any number of reasons. If your scanner needs to be
serviced or repaired, do the following:
In the United States (continental U.S., Alaska, Hawaii):
• Call Microtek Technical Support to get a Repair Merchandise
Authorization (RMA) number. You can also call Microtek's
fax-back system (at 310-297-5101) to get an RMA request
form faxed to you; request Document No. 414. Fill out the
form and fax it back to Microtek; you will then be issued an
RMA number.
• Lock the carriage (discussed in the next section) if your
scanner needs to be locked. (Not all scanners require this.)
• Pack the scanner in the original box without any software, and
send the interface card and cables only if applicable and asked
to do so. If you have lost the original box, you will need to
buy one from Microtek for a nominal fee.
• Send the scanner to Microtek Lab, Inc., 3715 Doolittle Drive,
Redondo Beach, CA 90278. Make sure the RMA number is on
the outside address label.
Important
Make sure the RMA number is on the address label and is
visible. Packages without an RMA number or with the wrong
RMA number on the outside of the box will be refused and
returned to sender.
Outside the United States:
• For Canadian users: Call Microtek Technical Support. You
will be given an RMA number and address to where your
scanner can be sent for repair.
• For users in parts other than the U.S. or Canada: Call
your authorized dealer for further instructions.
Returning scanners for repair