User`s manual

B-2 Microtek User's Guide for Windows
3 The scanner's READY light does not come on; you have a Transparent Media
Adapter attached.
Solution: Disconnect the Transparent Media Adapter (TMA) and see if
the scanner comes ready this time. If not, see the solution outlined in
situation #2.If the scanner comes ready on its own but doesn't come ready
if attached to the TMA, you may have a problem with the gray template
that comes with the TMA, or you may have a problem with the external
power supply. To resolve this situation, check the following:
• Make sure you have attached an external power supply (included with
the TMA if needed) if your scanner model requires one. The power
supply is needed for the TMA to function.
• Make sure the TMA model matches your scanner (check the outside of
the TMA box to verify this). If you have the wrong or mismatched TMA
model, call your dealer and exchange it for the correct one.
• Next, install the TMA (and the power supply if it has one), and close the
TMA top. Make sure that nothing is placed inside the scanner on the
glass surface, and then turn the scanner on. You should now get a ready
light.
If your lamp is on and the READY light is on but the scanner doesn't scan
or doesn't seem to work, try testing the scanner to see if it is a scanner-
related hardware problem. To do this, disconnect the scanner from the
computer, set the SCSI ID to #7, and turn it on. The scanner will scan
continuously. If it does not, there is a hardware problem. Contact your
dealer and tell them the situation.
4 When issuing a Scan command, the software locks up after the scanner seems
to start scanning (makes "noises"); or you get an error message.
If you have the Transparent Media Adapter, make sure the TMA is installed
properly (see situation #3 for more details). In addition, make sure you
observe the following:
• Place the gray template that comes with the TMA on the glass surface of
the scanner, with the clear opening of the template towards the front of
the scanner.
• Place the transparency to be scanned inside the template, and close the
cover.
• In the scanning software, select either Positive or Negative from the Scan
Material command in the Preferences menu (depending on whether
you're scanning a positive or negative transparency); do not use the
Reflective option.
• After complying with the above, click on Scan or Preview.
Appendix B: Troubleshooting...